1. Business Dining Etiquette For Students Keith Soster Food Service Director University Unions, University of Michigan

2. Time to take a quiz

3. Proper Etiquette If you don’t care for coffee, just turn your coffee cup upside down. True False

4. If you must visit the restroom, what should you do? Ask the host for permission to leave. Announce to the table that you have to go to the bathroom and leave. Just leave- don’t say anything. Politely excuse yourself and quietly leave, placing your napkin on the chair seat.

5. I f you don’t care for something that is being served, you should: Send it back and ask for something else. Take a bite to show that you tried it, and then leave the rest. Say ”Yuck - I can’t stand that stuff”. Move it around the plate so it looks like you did something with it.

6. To show appreciation for a meal, you should: Belch and pat your stomach while saying “Mm Mm Mm.” Offer to clear the table. Send a hand-written Thank You note to the host within a day. Offer to host the next shin dig.

7. What is inappropriate etiquette at the table? Wearing a hat. Talking/texting on a cell phone. Blowing nose or applying lipstick. Gossiping about a colleague. All of the above.

8. Overview The Importance of Proper Etiquette Applications Learning Opportunities How to Structure the Information Tools How to Make it Fun

9. The Importance of Proper Etiquette Credibility –setting yourself a part from the rest Professionalism You represent yourself (as well as your company) Present yourself well without worrying about getting through the meal

10. Applications Students preparing to work in our catering facilities Students preparing for job interviews Real life opportunities- weddings, family celebrations, etc. Building life skills Student learning Intercultural proficiency

11. Learning Opportunities Programming lunch & learns To offer opportunities to groups or teams (athletics, business school programs) Students preparing for the professional world Students that want to polish skills they already know

12. Structuring the Information Sessions can be modified for the particular group International- focus on cultural differences Athletics – build team perception Business School –focus on interviewing skills

13. Structuring Applications Mocktail/reception navigation Can be added to the Dinner presentation Meet and Greet can be practiced Demonstrate how to introduce others Discuss the name tag

14. Structuring Applications Dining navigation Identifying your stuff How to make a pass I have to sneeze Indicate that you’re finished No- I don’t care for coffee

15. Structuring Applications Business dress applications Model the dress or ask others to come in Business attire Give examples of what not to wear Support material to share

16. Structuring Application Workplace etiquette standards Etiquette for : Phone Dress E-mail Meetings

17. Structuring Applications Proper introductions Look them in the eye Give a firm handshake Greet them by name Say your name slowly Smile Let’s practice

18. Structuring Applications Business card etiquette Discuss the etiquette Show the students how you have your business card holder arranged

19. Tools to Utilize PowerPoint for the presentation Quizzes (award prizes to increase participation) Posted information (website/c-tools) for student accessibility Demonstration (introductions/ dining/business dress) Hands-on

20. Pictures to reinforce what is being said

21. Get them involved

22. Let them practice

23. The Actual Information Dining etiquette Proper introductions Small talk The meal (each course) Foods to avoid Rules of the table How to eat difficult foods

24. The Actual Information Dining continued How to navigate through the course and silverware/glassware/napkin Things not to do at the table The follow up after the meal Relationship between guest & the server Relationship between guest & the host Relationship between host & server

25. The Actual Information Business dress Mocktail/reception navigation Workplace etiquette Proper introductions Business card etiquette

26. Making it Fun Involve the student whenever possible Encourage questions Present as a learning lab- they’re allowed to make mistakes A quiz at the beginning can make it interactive (have prize available) Tell stories and give examples

27. Making it Fun Share personal experiences Ask for examples from the audience Acronyms or sayings Tricks of the trade Use difficult foods or situations as examples

28. Tips & Tricks One different colored napkin

29. Tips & Tricks Make sure the menu includes difficult foods

30. Tips & Tricks Name tags so you can call on people

31. Tips & Tricks Discuss the format with your servers ahead of time -You follow their lead, not the other way around -If they’re student staff, you have the opportunity to develop their skills as well- involve them as much as possible

32. Tips & Tricks Know the group’s goals ahead of time Relate your information to their group or experiences Bring your bag of props -Clothing examples -Business cards/holder -Diagrams -Quizzes -Prizes -Any follow-up material -Chopsticks or other dinner related items

33. The Follow up Allow students access to the presentation and any materials presented Offer business cards so they can contact you

34. Materials for you Example Quiz An etiquette presentation This presentation Definitions of various dress Business attire for men & women Workplace etiquette presentation A reception presentation Reception cheat sheet

35. Questions? ksoster@umich.edu

36. Reflection Share and reflect on knowledge Any issues important to our profession Wicked awesome idea from my session