1. Introduction to Home Health CAHPS® Finding the pulse of your business

2. Today’s Objectives  Overview of HHCAHPS  HHCAHPS Protocols  HHCAHPS Star Ratings  JLM eMed Survey Reports  Open for Q & A

3. What is CAHPS? CAHPS Consumer Assessment of Healthcare Providers and Systems  HCAHPS: Hospital Inpatients  HHCAHPS: Home Health Patients  CGCAHPS: Physician Clinic & Group Office Patients  EDCAHPS – Coming Soon * WWW.HCAHPSONLINE.ORG

4. HHCAHPS Overview  National, standardized survey to address patient’s perspective of home health care  32 item survey instrument to capture patient’s experience while at the hospital  Allows objective and meaningful comparisons of hospitals  Public reporting of HHCAHPS results creates new incentives for hospitals to improve quality of care  Public reporting enhances accountability in health care by increasing transparency of the quality of hospital care provided  Data are reported on http://www.medicare.gov on the Home Health Compare website along with home health care clinical quality data (OASIS). * WWW.HCAHPSONLINE.ORG

5. HHCAHPS Protocols  Begin the telephone survey no later than 21 days after the sample month ends.  Can initiate the survey between the 22nd and 26th day after sample month ends.  Must obtain prior approval to initiate the survey more than 26 days after the sample month ends.  Complete telephone data collection 6 weeks (42 days) after the first telephone contact attempts begin.  JL Morgan will submit data files to the HHCAHPS Data Center * WWW.HCAHPSONLINE.ORG

6. 2 Types of Star Ratings (January 2016)  The Quality of Patient Care Star Rating is based on OASIS assessments and Medicare claims data. These rating were first published on HHC in July, 2015.  Patient Survey Star Ratings. Stakeholders proposed that the patient experience of care measures, based on the HHCAHPS survey data, be reflected in the star ratings. * HTTPS://WWW.HOMEHEALTHCAHPS.ORG/

7. HHCAHPS Star Ratings Composites  Overall rating of 9 or 10  Would definitely recommend the home health agency to friends and family.  Home health team gave care in a professional way.  Home health team communicated well with them.  Home health team discussed medicines, pain, and home safety with them. * HTTPS://WWW.HOMEHEALTHCAHPS.ORG/

8. CMS Star Ratings (Screenshot)

9. eMed Survey Reporting Tool

10. Login to client site https://www.emedsurvey.com Client Login: 1.Login to https://emedsurvey.com 2.Enter Username and Password (contact JLM if you do not have a username assigned.

11. Login to client site https://www.emedsurvey.com Client Login: 1.Login to https://emedsurvey.com 2.Enter Username and Password (contact JLM if you do not have a username assigned. 3.From this page, you can decide to select “Reports” or run a query from the database.

12. Queries https://www.emedsurvey.com Client Login: Real time data Can drill down on ‘any’ question for analysis

13. Queries https://www.emedsurvey.com Client Login: Shows results for specified filter

14. Running Reports https://www.emedsurvey.com Client Login: Provides a summary of entire survey Breaks down each response by category Allows for deeper analysis

15. Contact Us: J. L. Morgan & Associates 7057 Meadowlark Drive| Birmingham, Al 35242 205-995-4226 | Fax: 205-995-7141 www.Jlmorganandassociates.com Jeff Morgan, President 205-408-8774 Office Jeff.morgan@jlmassoc.com Jay Bishop, MSHA, CPHQ, COO 205-995-7108 Office Jay.Bishop@jlmassoc.com Tanya Harris-Haynes HCAHPS Manager 205-995-7144 Office tanya.harris@jlmassoc.com Wendy Dew Programs Director (Preventative Care / Pat Sat) 205-995-7107 Office Wendy.dew@jlmassoc.com Latrice Lawson Data Manager 205-995-7139 Office Latrice.lawson@jlmassoc.com