1. RECRUITMENT AND RETENTION OF VOLUNTEER LEADERS AND MASTER TRAINERS KARI WASHBURN, GROUP HEALTH & ANDREA MEEWES SANCHEZ, SENIOR SERVICES OF SEATTLE/KING COUNTY Living Well with Chronic Conditions

2. Agenda Partnership  Group Health and Senior Services Recruitment  Strategies, successes, and challenges Retention  Strategies, successes, and challenges Group Problem Solve  Share scenarios and brainstorm possible solutions

3. Living Well Partnership Group Health Overview  Consumer-governed, non-profit financing and care delivery system founded in 1947  Mission: To design, finance and deliver high-quality health care  590,000 members in Washington and North Idaho  26 medical centers and 9000 employees  Contracts with 9,000 physicians and 44 hospitals

4. Living Well Partnership Group Health  In-person workshops started in 1998  Offered at 18 medical centers  70 active volunteer leaders  6 Master Trainers  44 workshops offered in 2010  Goal to reach 600-650 members  Online pilot started in 2009  Goal to reach 500 members by June 2011

5. Living Well Partnership Senior Services Overview  Promoting the emotional, social, and physical well-being of older adults  4,400 volunteers, 250 staff, 55,000 people served annually Core Programs o Adult Day Health o Caregiver and Kinship Care o Community Dining o Information and Assistance o Meals on Wheels o Minor Home Repair o Project Enhance o Senior Center Affiliates (7) o Senior Rights Assistance o State Health Insurance Benefit Advisor (SHIBA) HelpLine o Transportation

6. Living Well Partnership Senior Services Living Well Program  Workshops began at Northshore Senior Center in 1998  Now offered at 9 senior and community centers  20 trained leaders  9 professional staff  4 GH volunteers  7 SS volunteers  7-10 workshops held each year

7. Living Well Partnership Collaboration to increase access to Living Well in King County  Sharing of leaders  Leader training  Identification of unmet needs  Strategies for improvement

8. Volunteer Leader Recruitment WORD OF MOUTH: #1 Strategy Workshop participants Position Postings  Craig's list  United way  Local paper

9. Volunteer Leader Recruitment Professional staff facilitators  Challenges and opportunities

10. Master Trainer Recruitment Experienced leaders

11. Volunteer Leader Retention Personal Contact/Relationship Building Experiencing a successful workshop TA Conferences In-services Volunteer appreciations Leader observations and coaching

12. Master Trainer Retention Keep them connected to the program o Lead workshops o Assist with leader observations o Assist with planning in-services o Ask them for feedback and strategies for improvement

13. Group Share Experiences with recruitment and retention Challenges and lessons learned

14. Contact Information Kari Washburn Coordinator Health Promotion Programs Group Health Cooperative 201 16 th Ave. E., Seattle, WA 98112 Ph: 206-326-3140 | CDS 330-3140 E-mail: washburn.k@ghc.org www.ghc.org Andrea Meewes Sanchez Program Manager Local Project Enhance Senior Services 2208 2nd Ave., Seattle, WA 98121 Ph: 206.268.6736 E-mail: andream@seniorservices.org www.projectenhance.org www.seniorservices.org