1. Christian Citizenship in a Digital World Lesson 3: Digital Communication

2. Overview Lesson 1: Online Privacy Lesson 2: Personal Identity – Your brand and reputation. Lesson 3: Digital Communication Lesson 4: Digital Etiquette

3. Lesson 3: Digital Communication

4. Lesson Objectives I am learning to: write appropriate and professional emails. decide if a message is private or public and choose the right social media platform for each type of communication. decide if my communication is respectful, kind and compassionate and act appropriately.

5. Email Rules A person needs to implement etiquette rules for the following reasons: Professionalism: by using proper email language your company will convey a professional image.

6. Remember, email is not private. Don’t put anything in email that you wouldn’t want the whole world to know about.

7. Be concise. Longer messages are difficult to read and are less likely to be read.

8. Avoid sarcasm and too much humour. It can come across as rude or abrupt because the recipient can’t gauge your body language.

9. Use a subject line that’s no more than four to five words. Avoid important and urgent.

10. Don’t send an email when you are emotional or angry. Sit on it for 24 hours.

11. Avoid emoticons or textese. This should be reserved for personal email. No ‘LOL’. Or ROTFL.

12. Think twice before hitting reply all. Ask yourself, “ Do all these other people really need to hear my reply?” If not, reply only to the original writer.

13. Don’t send a thank-you email in reply to a thank you email.

14. Proofread, proofread, proofread. Check for spelling, typos and word usage.

15. Respond within 24 hours. If you require more time, let the sender know you’re reviewing the email and when you will reply

16. Never use all caps or all lower case USING ALL UPPER CASE IS LIKE SHOUTING!!!!! all lower case makes you look silly and uneducated.

17. Start with hi, hello, good afternoon or good morning. Avoid dear; it’s too formal.

18. The proper closing would be thanks or regards. Sign your full name when emailing clients; your first name is fine with colleagues.

19. Answer all questions and to preempt (prevent) further questions. An email reply must answer all questions to preempt further questions. If you do not answer all the questions in the original email, you will receive further emails regarding the unanswered questions, which will not only waste your time but that of the person sending the email.

20. Do not attach unnecessary files. By sending large attachments you can annoy others and even bring down their e-mail system. Try to compress attachments and only send attachments when they are productive.

21. http://moz.com/blog/what-separates-a-good-outreach- email-from-a-great-one-whiteboard-friday

22. Text messages When and where is it appropriate to text? It is not always appropriate to text in every situation. It may be appropriate to text during breaks at school, during a movie or on the weekend. It may not be appropriate to text during class, a family meal, or at a funeral.

23. Don’t text when you should be doing something else!

24. Instagram, AskFM, Facebook: Shouting from the mountain top! These are public…everyone can see what you post, write or share.

25. Don’t say anything in a text that you would not say in person…or in front of those you respect!

26. http://www.youtube.com/wat ch?v=43XzAdIkfLk Cellphone etiquette

27. If you can’t say anything nice…don’t say anything at all. Don’t be a troll!