1. DIR Basics Series March 29 th, 2016 Data Center Services Tere Shade and Wendy Mazzurana

2. Program Overview Provides Managed Data Center Services: Mainframe Server Network Data Center Facilities Print-Mail Services Goals for the enterprise: Strengthen Security Enhance Disaster Recovery Manage Costs Enables Texas state agencies and universities to: Share costly data center infrastructure, Reduce focus on IT infrastructure operations, and Concentrate on their core business Data Center Services Program: Delivers services in legacy agency data centers While consolidating operations to the two state data centers (Austin and San Angelo) What is the Texas Data Center Services program?

3. Program Overview Governance Model Business Executive Leadership Committee Business Executive Leadership Committee IT Leadership Committee IT Leadership Committee Technology Contracts & Finance Service Delivery Transformation Solution Groups Geographic Info Systems Contracts & Finance Transformation DIR co-chairs or chairs all solution groups or committees MSI and SCP are full members of solution groups and IT Leadership Chartered Governance Groups meet monthly Decision-making is through consensus or is escalated to BELC BELC may choose to vote if consensus cannot be reached Contracts and Finance is advisory only – DIR is the contracting entity

4. Program History 2005 HB1516 from the 83rd Texas Legislature initiated the Texas Data Center Services (DCS) program. 2007 The State contracted with the initial vendor to migrate systems into two consolidated data centers, manage operations, and provide disaster recovery services. 2010 The State issued an RFO to re- procure and restructure DCS services using a service integration model. 2012 Services commence under the new DCS structure with an MSI (Capgemini) and Service Component Providers (Atos and Xerox). Service Levels have increased from 21% in 2011 to 77% in 2016!

5. Services

6. Mainframe 330,000 batch jobs/month 6,000 MIPS Optimized Performance Upgraded Storage and Tape Network Enhanced Disaster Recovery Enhanced Intrusion Detection & Prevention Data Center Two facilities, providing self- supporting disaster recovery Tier III facility and all print/ mail services in Austin Robust, industry-standard security and facility management Server / Cloud 6000+ Servers 3+ petabytes online 38 petabytes stored Capacity on demand Dedicated Community Cloud Automated Data Backup Software Currency Print and Mail 230 M pages/year printed 19 M pieces/month mailed Online document review Disaster Recovery Consolidation Transforming operations from 40 legacy and 300 remote centers across the state Migrating and upgrading from non-supported hardware and software to state data centers

7. Services Fully Managed Services Alcoholic Beverage Commission Angelo State University Commission on Environmental Quality Dept of Aging and Disability Services Dept of Criminal Justice Dept of Family and Protective Services Dept of Information Resources Dept of Insurance Dept of Licensing and Regulation Dept of Motor Vehicles Dept of State Health Services Dept of Transportation Facilities Commission Health and Human Services Commission Health Professions Council Higher Education Coordinating Board Juvenile Justice Dept Office of the Attorney General Parks and Wildlife Dept Public Utility Commission Fully Managed Services Continued Railroad Commission Secretary of State State Library and Archives Commission Tarleton State (onboarding) Texas Education Agency Texas.gov Veterans Commission Water Development Board Workforce Commission A La Carte Services Board of Architectural Examiners Board of Law Examiners Capital Area Council of Governments Commission on State Emergency Communications Department of Agriculture Department of Public Safety General Land Office Racing Commission Real Estate Commission Texas Military Department

8. Customers State-of-the-art, vendor managed data centers Enterprise Security Self-insured disaster recovery Rigorous, industry-standard service levels Independent SLA management and reporting Built in Refresh and Technology Currency Flexible services – from standard hybrid community cloud to custom solutions Product independence – best of breed hardware and software Robust tools and reporting through custom Portal Local leadership and service delivery for Texas by Texans Flexibility to expand locations and services

9. Budgetary Details Customers consume DCS Mainframe, bulk Print/Mail and Server services based on over 100 pre-defined resource units. DIR and Customer service commitments are documented in an Inter-agency contact or Memorandum of Understanding. DIR assesses a 2.95% administrative fee on top of vendor charges to administer the DCS program. Billing detail and historical trend information available via the DCS Portal. Billing detail is provided at a detail level sufficient to allow customers to validate charges and appropriately allocate to multiple funding sources. In even number years, DIR, with vendor assistance, develop DCS forecasts for customers to review, adjust and include in their legislative appropriations requests or upcoming budget cycles.

10. On the Horizon Hybrid Cloud Initiative Vision Provide Customers with more: Agility Transparency Control Intended Outcomes Self-service, a la carte cloud offerings Hybrid delivery model – cloud and full service Financial structure that creates value for all parties

11. Contact Information Tere Shade DCS Business Solutions Manager 512-463-4110 Terese.Shade@dir.texas.gov Wendy Mazzurana DCS Program Optimization Manager 512-936-1844 Wendy.Mazzurana@dir.texas.gov