1. BUSINESS LETTERS By Megan Rees

2. WHY DO I NEED THIS?

3. Business Letter Formatting PERSONAL - Personal situations where an educated response is necessary Creditors Student loans Landlords IRS Complaint letters BUSINESS – Many occupations require official communication Correspondence between businesses Application letters for a job Part of your job description

4. Business Letters vs. Personal Letters Business Single spaced 1-inch margins Double space between paragraphs No paragraph indentation Uses a colon, never a comma Objective oriented content Written in a more formal language May have a subject line Writer loses their “voice” in formality. Personal Virtually any format—up to the user Usually uses personal names, not titles Use a comma in salutation Uses paragraph indentation Discuss personal issues, not usually business issues. More about emotions than problem solving Shows personality of writer

5. Why business letter formatting matter? 1. A standard method of writing creates efficiency. Efficiency translates into revenue 2. When a letter is professional, it conveys the impression that the information contained therein is important. 3. It is expected by professionals. If you do not follow this format, you can appear to other business as unprepared, uneducated, and inexperienced.

6. PARTS OF A LETTER

7. Parts of a Letter Spelled out, no dashes or slashes 2” from top of page 1 st Line – Name 2 nd Line – Address 3 rd Line – City, State, Zip May include additional lines that include titles or additional address lines. The greeting. Usually begins with “Dear” Does NOT use a first name only Usually includes a title To Whom it May concern – used if the writer does not have a specific person to write to or is addressing an entire group.

8. Parts of a Letter Not required or in all letters Efficiency—explains purpose immediately All caps, below the salutation. Paragraphs of the letter Usually at least 3 Single spaced Not tabbed in Blank line between each paragraph Usually “Sincerely” “Yours truly” etc.

9. Parts of a Letter Typed below complimentary close After printing, it is hand signed May include a title, single spaced beneath name. Not used in all letters Indicates there is something else being sent along with the letter Capitalized Not used in all letters Initials of the typist, if they are a different person than the author of the letter

10. SPACING

11. Spacing Start 2” from top of page This centers the letter, as well as leaves room for a letterhead Remember to enter down 2” from top of page. Usually about 5 enters Centers letter and also leaves room for a possible letterhead. There are TWO places where a QS is used: After the date After the complimentary close Press return 4 times—3 blank lines

12. Spacing Remember to enter down 2” from top of page. Usually about 5 enters Centers letter and also leaves room for a possible letterhead. After address After salutation After subject line Between paragraphs Before complimentary close Before Enclosure Before initials Single space addresses Single space the title if a person has one in the signature block

13. PUNCTUATION

14. Punctuation We are using MIXED punctuation, which is most common in business letters. COLON in the salutation DO NOT use a semi-colon (;) or a comma (,) in the salutation! COMMA in the complimentary close

15. FORMATTING

16. Formatting We are using BLOCK Formatting Everything lines up on the left margin

17. OTHER FORMATTING AND PUNCTUATION

18. Other Formatting Minimal punctuation No punctuation at all after the salutation No punctuation at all after the Complimentary Close The complimentary close and the signature are TABBED in to the center of the page Do NOT use center. Press the tab button several times.

19. QUIZ TIME!

20. 1. How many place do you put a QS? A. 1 B. 2 C. 3 D. 4 Answer

21. 2. What is the greeting of a letter called? A. Solution B. Greeting C. Salutation D. Opening Answer

22. 3. How many spaces are before and after the subject line? A. SS B. DS C. TS D. QS Answer

23. 4. True or False: You add initials at the end of the letter only if the author and the typist are the same person. A. True B. False Answer

24. 5. Which punctuation mark is used in the Salutation (in mixed punctuation)? A., B. ; C. None D. : Answer

25. 6. How many inches from the top of the paper does the date start? A. 1 B. 2 C. 3 D. 4 Answer

26. 6. Which of these is a complimentary close? A. Love, B. Dear C. September 4, 2014 D. Sincerely Answer

27. 7. Which of these are single spaced? A. Title under signature B. Date C. Subject line D. Body Paragraphs Answer

28. 8. Which of these is in all caps? A. Date B. Signature C. Address D. Subject Line Answer

29. 9. Block format means A. The paragraphs are tabbed in B. The signature and complimentary close are tabbed in C. All parts line up on left margin D. Everything but the date lines up on the left margin Answer

30. 10. What will Trevor do if the floor must be re-laid? A. You may expect a bill B. Freak out C. Take a whiff D. Alert the daily papers Answer

31. Watch the Step by Step video