1. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 IS SPEED Architecture and Navigation

2. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 2 Course Delivery Method: Self Paced Length of Course: 1.0 hours Course Audience: IS SPEED Users IS SPEED Process Developers Other Notes for the Learner:  Open IS SPEED QMS in another windowIS SPEED QMS  Throughout the course, you will be prompted to refer to the QMS website, while explaining a Component/ Terminology Course Management

3. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 3 Agenda SPEED Overview SPEED Comprehensive Architecture SPEED Lean Architecture IS SPEED Architecture Asset Types Understanding RASIC Understanding Business Rules IS SPEED Navigation Features Home Menu New User Menu Life Cycle Module (LCM) Menu Training Menu Communications Menu Contacts Menu Life Cycle Module (LCM) – Overview Life Cycle Module View Process Page View Activity Page View Left Side Pane View Right Side Pane View Summary

4. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 4 SPEED Overview Comprehensive Architecture Robust and detailed model used for creating work products and services delivered to the client. APPS and IS Processes use this Architecture Lean Architecture Agile and Efficient Model used in Internal functions Common Processes used in Market unit, Global Delivery Unit and Corporate Support units to support various internal functions and sub functions of Mphasis Infrastructure Services Delivery processes for Account Delivery Management and Service Management Application Services Has Delivery processes for Agile, Project Management, Applications Operations and Support, Application Testing and Software Engineering – Waterfall Services

5. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 5 Life Cycle Module (LCM) consists of Processes Processes are made up of Activities Activities produce various work products Work Products meet specific client requirement Description, Context Diagram, Map, Training Acronyms and Glossary Work Product and Measurement Dictionary Health Check, Final Inspection, Account Management Review Criteria Cross Reference to Standards Process SIPOC (Supplier, Input, Process, Output, Client) Process RASIC and Business Rules Process Entry Criteria and Exit Criteria Process Measures Process Description Name, Description & Tailoring Criteria Input, Output, Work Products & Audit Criteria Procedures & Guidelines if any Templates, Tools and Usage Notes Checklists Work Product Review Criteria Templates and Starting Point Examples SPEED Comprehensive Architecture Each Service Line consists of several Life Cycle Modules (LCM)

6. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 6 SPEED Lean Architecture Each Life Cycle Module (LCM) starts at the Unit level in Lean Architecture LCM or Unit consist of functions Functions are split into sub functions Sub Functions have several processes Processes, Activities and Supporting Assets Functions and Descriptions Acronyms and Glossary Sub Functions and Descriptions Overview, Contact Details Several processes related to the sub function Workflow of Activities Measurement Dictionary Training Material RASIC, Business Rules Procedures, Guidelines, Checklists Tools, Templates & Examples Audit Criteria

7. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 7 IS SPEED Architecture Enables governance of the processes deployed Enables deployment of processes defined GOVERNANCEENABLERS Final Inspection Health Check Account Management Review Audit Criteria Business Rules Work product review Criteria INSTITUTIONALIZATIONENABLERS Policies Context Diagram and Process Map Procedures and Guidelines Training material Measurement Dictionary Activities Description I S S P E E D S T R U C T U R E

8. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 8 IS SPEED Architecture GOVERNANCEENABLERS Final Inspection Health Check Account Management Review Audit Criteria Business Rules Work product review Criteria INSTITUTIONALIZATIONENABLERS Policies Context Diagram and Process Map Procedures and Guidelines Training material Measurement Dictionary Activities Description Templat e Proced ure Too l I S S P E E D S T R U C T U R E Enables governance of the processes deployed Enables deployment of processes defined Life Cycle Module (LCM) Logically related processes are grouped into Life Cycle Modules (LCM) IS SPEED has 4 LCMs – Transition Management, Account Delivery Management, Service Management – HP Channel, Service Management – Direct Channel LCM is made up of Context Diagram, Process Map, Health Check Criteria, Final Inspection Criteria, Measurement Dictionary, Training, Acronyms, Glossary Processes Processes are logical grouping of activities Each Process has Business Rules, Entry Criteria, Exit Criteria and SIPOC (Supplier, Input, Process, Output, Customer) containing list of activities Entry Criteria are the requirements which must be met to start a specific process in SPEED Exit-criteria are requirements which must be met to mark a process as complete Activities Activities contain Description, Responsibility, Inputs and Outputs, Procedures, Guidelines, Tools, Checklists and References A context diagram depicts the exchange of data between the processes of LCM and various entities. Process map is a Swim lane diagram of activities and deliverables organized by Roles and Phases Policies are guiding principles of the Organization Procedure :Detailed step by step instructions for performing an activity and compliance to all the steps are mandatory as per the definition in the procedure Guidelines: Collection of recommendations or 'best' practices to perform an activity Contains definition for each measure

9. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 9 IS SPEED Architecture GOVERNANCEENABLERS Final Inspection Health Check Account Management Review Audit Criteria Business Rules Work product review Criteria INSTITUTIONALIZATIONENABLERS Policies Context Diagram and Process Map Procedures and Guidelines Training material Measurement Dictionary Activities Description Templat e Proced ure Too l I S S P E E D S T R U C T U R E Enables governance of the processes deployed Enables deployment of processes defined Life Cycle Module (LCM) Logically related processes are grouped into Life Cycle Modules (LCM) IS SPEED has 4 LCMs – Transition Management, Account Delivery Management, Service Management – HP Channel, Service Management – Direct Channel LCM is made up of Context Diagram, Process Map, Health Check Criteria, Final Inspection Criteria, Measurement Dictionary, Training, Acronyms, Glossary Processes Processes are logical grouping of activities Each Process has Business Rules, Entry Criteria, Exit Criteria and SIPOC (Supplier, Input, Process, Output, Customer) containing list of activities Entry Criteria are the requirements which must be met to start a specific process in SPEED Exit-criteria are requirements which must be met to mark a process as complete Activities Activities contain Description, Responsibility, Inputs and Outputs, Procedures, Guidelines, Tools, Checklists and References Criteria used to verify the change before implementation Criteria used by QAs to verify the health of the accounts based on the processes used Criteria used to develop and review selected work products Criteria used for review / development of Account Management Review Deck Business Rules are policy abstractions Audit criteria for each activity

10. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 10 Swimlane diagram of activities and deliverables organized by Roles and Phases Process Workflow Roles and Responsibilities for the activities; Business Rules are policy abstractions RASIC & Business Rules Contains the definition for each measure Measurement Dictionary List of all assets with their purpose Work Product Dictionary Detailed step by step instructions for performing an activity and compliance to all the steps are mandatory Procedure Collection of recommendations or 'best' practices to perform an activity Guideline ‘To Do’ list used as a handy aid in ensuring all the activities needed are completed Checklist Criteria used by QAs to verify the health of the accounts based on the processes used Health Check Criteria Criteria used to verify the quality of work products before Delivery Final Inspection Criteria Audit criteria for each activity Audit Criteria Criteria used for reviewing Account performance Performance and Progress Review Criteria Collection of all Training materials for various LCMs, processes, tools, etc. Training Material Standard templates for work products Templates Example Work Product Template Examples Criteria for reviewing content and template standards and fitness for use of key work products Work Product Review Criteria Policies are guiding principles of the Organization Policies Reference documents such as mapping to Standards and Models, Standards Cross-reference Asset Types

11. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 11 Defines the responsibility of the stakeholders against each activity per RASIC legend. Note: There must be only one role who is responsible for an activity. There can be multiple approvers for an activity. Defines the responsibility of the stakeholders against each activity per RASIC legend. Note: There must be only one role who is responsible for an activity. There can be multiple approvers for an activity. Understanding RASIC Solely and directly accountable for performing an activity or creating a work product Ensures appropriate and complete execution of an activity Authorizes work and work products. Reviews and assures the quality of the work product Assists in completing the activity Resources allocated to the one Responsible, who create a work product or performs an activity. Needs specific information during the creation of a work product or during the execution of an activity. Generally do not participate in decision making Provides expertise in specific instances of performing an activity. Helps define product design or quality review criteria.

12. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 12 Business Rules are abstractions of the policies against an activity in a workflow. Understanding Business Rules Pricing template should be filled and sent to the pricing team for minimum price recommendation For all Fixed Price and Managed Services deals a solution pack has to be created and handed over to delivery E.g., For deals < 20% gross margin, approval of CFO & CEO required

13. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 13 IS SPEED Navigation Features

14. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 14 IS SPEED Navigation Features Click to view Home page

15. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 15 Home Menu Click here to access New User menu

16. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 16 New User Menu Click here to access Life Cycle Module menu

17. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 17 Life Cycle Module Menu Click here to access List of Life Cycle Modules (LCMs) E.g.: Service Management – Direct Channel Click here to access Training menu

18. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 18 Training Menu Click here to access Communications menu

19. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 19 Communications Menu Click here to access Contacts menu

20. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 20 Contacts menu For raising any change to IS SPEED, raise JIRA request through the link

21. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 21 Life Cycle Module

22. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 22 Context diagram : depicts the exchange of data between the processes of LCM and various entities. All assets for all LCMs. Process map is a Swim lane diagram of activities and deliverables organized by Roles and Phases IS SPEEDIS SPEED Read through the hyperlinks on both sides to understand the SPEED Architecture components Assets specific to selected LCM Life Cycle Module Page

23. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 23 Life Cycle Module Page contd.. Swim Lane Diagram showing the roles and activities of all the processes in an LCM. Designed to capture workflow through phases in an LCM where each horizontal represents activities performed by the given stakeholder Key Stakeholders in the LCM. E.g.. CRM / CEM Processes in the LCM Activities in each Process

24. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 24 Process Page Select the desired Process from the list of processes available for the selected LCM SIPOC diagram will be displayed for the selected Process. Select the desired activity to be viewed from the list available under Process column. Detailed activity page will be displayed and is explained in the next slide Mandatory rules to be adhered to while performing the activities of the process. Non adherence will result in Early Warnings for the account Criteria to be met for starting the activities of the process Criteria to be met for the activities of the process to be marked as completed

25. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 25 Activity Page RASIC Legend : Responsible, Approves, Supports, Informed, Consulted Inputs for performing the activity and output produced by performing the activity. Outputs have hyperlinks List of procedures, if any, related to this activity are listed here with hyperlinks List of guidelines, if any, related to this activity are listed here with hyperlinks List of Tools, Checklists and other references, if any, related to this activity are listed here Using these hyperlinks one can navigate back to the process page or LCM page Activity description contains the details of the activity to be performed in bulleted text Output status Legend : Work in Progress, Approved, Finished

26. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 26 Left Side Pane View Click on the arrow to return to the Agenda. Displays assets to selected LCM

27. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 27 Right Side Pane View Right Pane Links quickly take you to Pages Listing Assets at IS Click on the arrow to return to the Agenda. This section lists Governance Enabling Links This section lists Links to Supporting Process Assets This section lists Work Products related Assets

28. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 28 Right Side Pane View Contd.. Click on the arrow to return to the Agenda. This section lists HP Process Assets This section lists links to Related Links

29. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 29 Summary SPEED (Single Path to Effective and Efficient Delivery) is the QMS for Mphasis that currently includes processes for Application Services, IS, BPO and Corporate Support functions packaged and presented as Life Cycle Modules(LCM) IS SPEED follows Comprehensive Architecture IS SPEED has defined policies, procedures, guidelines, templates, tools, checklists and Review Criteria IS SPEED Training materials are available in Training Tab of IS SPEED

30. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 THANK YOU About Mphasis Mphasis (an HP Company) enables chosen customers to meet the demands of an evolving market place. Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Contact with us on www.mphasis.comwww.mphasis.com Presentation by E-mail : ITO_SDE@mphasis.comITO_SDE@mphasis.com Process Definition and Improvement

31. 12 June 2016 | Proprietary and confidential information. © Mphasis 2013 31 Revision History Change Request # Versi on Approval Date Modified BySection, Page(s) and Text RevisedApproved By BEOPS 241, BEOPS 296 1.012-Aug-10Saloni SrivastavaInitial Version Release Meenakshi Sundaresan BEOPS-11682.030-Jan-14Nagarajan TUpdated navigation in all slides.PDI Leader BEOPS-15162.127-Jun-14 Sudha Jayachandran Revised to new Power point templatePDI Leader BEOPS-15162.228-Aug-14 Sudha Jayachandran a. Revised all slides b. Replaced screen shots to reflect revised Mphasis Logo c. Removed “Quiz” from agenda d. Added “SPEED Comprehensive Architecture – Components” in the agenda PDI Leader BEOPS-25582.311-Mar-16 Sudha Jayachandran 1. Replaced "ITO Core" with "IS" 2. Replaced "Capability" with "Practice" PDI Leader