1. Service Logistics Ben Gräve, Chairman of Service Logistics Forum Vanderlande Industries, Veghel, 30 May 2012 6/12/20161

2. Service Logistics: Control of the total aftersales servicechain: = starting from product delivery until end-of-service = controlling the interaction between all service elements like: -Service engineers - Spare parts - Repair centers - Return and recycle depots - etc 6/12/20162

3. 3 Proactive Service Logistics for Advanced Capital Goods (ProSeLo)

5. Export of capital goods 6/12/20165 Export: 80-90 billion Euro GNP NL: 600 billion Euro Total export NL: 400 bill. Euro

6. Opportunity: Aftersales Services as export product 6/12/20166 Potential size of Aftersales Services: 80-90 billion Euro

7. Project Focus Service Control Towers of OEM’s of Advanced Capital Goods  “Doing more with less” (higher uptime - lower total cost of ownership - improved sustainability)  Exploit new technological opportunities, such as remote monitoring  Should lead to: Competitive advantage OEM’s, increased service business, start-up new companies 6/12/20167

8. Work Packages I. Shared parts II. Last buy and re-use III. Proactive maintenance IV. Valorization 6/12/20168

9. Schedule: Execution 6/12/20169 1 July, 2010 30 May, 2012 1 July, 2012 1 July, 2013 1 July, 2014 1 July, 2015 WP I: PhD student (Guangyuan Yuan) WP II: PhD student (Sina Behfard) WP III: PhD student (Qiushi Zhu) WP I: postdoc WP III: postdoc proj. Fokker 1 proj. Thales Proj. Dave Lina WP I: master pr. proj. Fokker 2 proj. Océ 1 proj. IBM 1 proj. IBM 2 proj. Océ 2 prj. Vanderlande 1 proj. ASML 1 prj. Vanderlande 2 proj. DAF 1 proj. Marel Stork 1 proj. ASML 2 proj. ASML 3 prj. Marel Stork 2 Valorization 1 July, 2011 proj. DAF 2 LMS proj. ASML

10. Main achievements until now  Research: 8 MSc thesis projects completed, and 8 projects are ongoing 3 PhD students: Research questions have been defined based on input from companies 5 working papers completed and submitted at international journals Several presentations at international conferences  Highly active participation of companies  Human capital agenda:  Several master students were employed in service logistics or within the participating companies 6/12/201610

11. Main achievements until now (cont.)  Valorization:  Dedicated Research sessions at SLF Summit, October 2011  Presentations at business workshops, stories in business journals  Impact at Fokker Services: Contribution to new contract with American company Contribution to setup of new business with Chinese Company  Impact at ASML: Fully convinced of the value of data mining to predict failures based on remote monitoring data Clear further plans for condition-based maintenance 6/12/201611