2. Creating Magical Guest Service

3. Greg Kirby, Associate Director Campus Reservations, Events & Technical Services The University of Georgia

4. Greg Kirby, Associate Director Campus Reservations, Events & Technical Services The University of Georgia

5. Greg Kirby, Associate Director Campus Reservations, Events & Technical Services The University of Georgia

6. Greg Kirby, Associate Director Campus Reservations, Events & Technical Services The University of Georgia

8. Training Your Employees and Student Staff

20. Disney Guest Service Model

23. Safety

24. Courtesy

25. Show

26. Efficiency

27. Disney Guidelines for Guest Service

28. Make Eye Contact and Smile

29. Greet and Welcome

30. Seek Out Guest Contact

31. Provide Immediate Service Recovery

32. Display Appropriate Body Language at All Times

33. Preserve the “Magic” Guest Experience

34. Thank Each and Every Guest

35. Living Into Magical Guest Service

36. This is Taking Too Long!

37. No One Knows the Answer!

38. My Situation is Different!

39. I’m Stuck in a Dilemma!

41. Creating Magical Moments in YOUR Kingdom

42. Questions

43. Copyright Information and Resources Be Our Guest: Perfecting the Art of Customer Service By Theodore Kinni Copyright © 2011 Disney Enterprises, Inc.

44. Copyright Information and Resources Creating Magic By Lee Cockerell Copyright © 2008 Lee Cockerell

45. Copyright Information and Resources “Remember When” By Richard Marx; Performed by Leann Rimes The Official Album of the Disneyland ® Resort Copyright © 2025 Walt Disney Records

46. Copyright Information and Resources All opinions are the creation of Greg Kirby and are in no way affiliated with the Walt Disney company

47. Thank You