1. The Digital Single Market and the role of Interoperability ISA and ISA 2 Vassilios Peristeras vassilios.peristeras@ec.europa.eu European Commission Interoperability Solutions for European public Administrations

2. Click to edit Master title style Digital Single Market - DSM 2 The Digital Market today is made of by national online services (39%) and US-based online services (57%) EU cross-border online services represents only 4%

3. Click to edit Master title style DSM: Three priority areas 3

4. Click to edit Master title style Context Digital Single Market Roadmap Adoption of a Priority ICT Standards Plan and extending the European Interoperability Framework for public services 4

5. Click to edit Master title style Is a driver but requires Collaboration Clear Frameworks Leveraging Instruments Streamlining Holistic approach 5

6. Click to edit Master title style Interoperability: the ability of disparate organisations, to interact towards agreed goals, by sharing information through their business processes, by means of exchanging data between their IT systems 6 Interoperability - What is it about? Do Things Together Exchange Meaningful Information

7. Click to edit Master title style Interoperable Interconnection Interoperable Information Sharing Better policy making Business opportunities Transparency Interoperability and the Public Sector Modernisation One-stop-shopEnd-to-end Open services/data Impact on society Digital-by-default Once-only Main principles Improved services to citizens and businesses Require 7

8. Click to edit Master title style Creating an European Digital Economy and society with growth potential Interoperability is strategic for DSM – Interoperability 8 Data driven economy Cloud services Cybersecurity E-Business Internet of Things Intelligent transport systems E-Health Interoperability is key to assure the development of new technologies encouraging a fair and open market, preventing unfair competition practices and ensuring consumer protection

9. Click to edit Master title style Interoperability Solutions for European Public Administrations, Businesses and Citizens ISA 2 9

10. Click to edit Master title style The objective Single Objective: The ISA 2 programme shall facilitate efficient and effective electronic cross-border or cross-sector interaction between European public administrations and between them and citizens and businesses. Administration to:Citizens Businesses Administration 10

11. Click to edit Master title style 11 Interoperability in EU: ISA and ISA 2 Interoperability Solutions for Public Administrations, citizens and business (ISA 2 ) Will run from 2016 until 2020, aligned with the Multi-annual Financial Framework (MFF) Will have a financial envelope of approx. 131 M€ Will receive proposals from Member States and Commission services Will be executed by the European Commission 11

12. Click to edit Master title style Main Objectives Horizontal EU Interoperability Governance and overall Interoperability landscape for EU public services Development and support of IOP solutions Piloting ICT solutions with view to make them operational (“incubator” role) Interim support to ICT operational solutions (“bridge building” role) #1 #2 #3 #4 12

13. Click to edit Master title style Data semantics Base registries Catalogue of Services eID - eSignature Cartography European Interoperability Reference Architecture - EIRA Share and reuse framework European IOP Strategy & Framework (EIS and EIF) ICT Impact of legislation INSPIRE Digital Single Market 1 "Utilities": IOP Enablers 2 "City planning": Supporting Instruments 3 Support legislation ISA Data exchange

14. Click to edit Master title style Define Interoperability Strategies, Frameworks and Guidelines Identify Collect Assess Map in a Cartography Deploy Operate Develop Assess ICT impact of EU legislation Holistic approach 14

15. Click to edit Master title style ESIF & European Semester Leverage interoperability Leveraging instruments – Align national programmes with interoperability frameworks and specifications such as the EIF – Enhance inter-institutional capacity of public administrations 15

16. Revision of the European Interoperability Framework (EIF) Interoperability Solutions for European public Administrations Vassilios Peristeras vassilios.peristeras@ec.europa.eu European Commission

17. Click to edit Master title style State of Play of Interoperability in EU European Interoperability Framework Well accepted as a framework by the MS 17

18. Click to edit Master title style European Interoperability Framework Still some way to go to have it implemented 18 State of Play of Interoperability in EU

19. Click to edit Master title style IOP in Europe Common understanding among Member States on base requirements to achieve interoperability Delays in implementation  New version of EIF, revised and extended: – Good practices – Digital Single Market – Guidelines for the implementation of principles "One- sto-shop" and "once only" principles – Open data – Leveraging instrument  European IOP Strategy  European IOP Reference Architecture

20. Click to edit Master title style Creating an European Digital Economy and society with growth potential – Industry 4.0 – Standards and interoperability: European catalogue of standards, interoperability in public administrations, revised EIS, extended EIF – Data economy, big data: ownership, data protection and standards – Cloud computing: secure and trusted cloud services, data portability – Interoperable e-services, digital skills DSM - Interoperability 20

21. Click to edit Master title style High-level general guidelines for drafting the EIF revision: A.Keep the current EIF structure B.Maintain the EIF short and concise 21 General guidelines for drafting the EIF revision

22. Click to edit Master title style 22 EIF Revision process Approach Inception Phase Data collection Data Analysis and correlation Release of a new EIF version EIF Review Board Specialist support from an Expert assistance on the EIF revision process Professor Marijn Janssen, Information and Communication Technology department at Faculty of Technology, Policy, and Management, Delft University, The Netherlands FINAL EIF VERSION EIF Review Board 1. Prof. Efthimios Tambouris University of Macedonia, Greece 2. Prof. Frank Bannister School of Computer Science and Statistics Trinity College, Ireland 3. Prof. Stefan Decker RWTH Aachen University, Germany Public Consultation

23. Click to edit Master title style 23 EIF elements having so far reached a consensus Underlying Principles 5. Multilingualism 6. Administrative simplification 8. Preservation of information ("record definition") 10. Reusability 9. Openness EIF SectionEIF Elements having so far reached a consensus on the proposed revisions

24. Click to edit Master title style 24 EIF elements having so far reached a consensus Conceptual Model Definition of "solution building blocks" EU Catalogue of Public Services Base registers EIF Section Further comments on these elements are fully appreciated using the EIF template in word/odt format. EIF Elements having so far reached a consensus on the proposed revisions

25. Click to edit Master title style 25 Current EIF Element Authentic source: An authentic source is information that is stored only once and which is believed to be correct, so can serve as a basis for reuse. Recommendation 11. Public administrations should make their authentic sources of information available to others while implementing access and control mechanisms to ensure security and privacy in accordance with the relevant legislation. Recommendation 12. Public administrations, when working to establish European public services, should develop interfaces to authentic sources and align them at semantic and technical level. Proposal for EIF Revision Issue identified The Base registries paragraph should be aligned with the latest results coming from EC initiatives. #21. Interfaces to base registries should exist with access conditions well established and documented. The base registries should make available their data in standardised formats. #23. Add examples of base registries (e.g. cadaster) and good practices on access Base Registries. (The ISA Programme provides a number of good practices for the cross-border interconnection of base registries) EIF elements having so far reached a consensus Base registers

26. Click to edit Master title style Proposal for EIF Revision Semantic IOP Technical IOP 26 #26. Revision of the Interoperability Levels. Legal IOP Organisational IOP Semantic IOP Technical IOP Business Process Governance of the Interop. implementation of IT solutions Business Process alignment Org. Relat. (SLA, MoU) Change Mgmt Business Process alignment / linkage Business process documentation Org. relationships (SLA, MoU) Issue identified The Organis. Interoperability includes topics strictly related to business process integration among public administrations but also topics that are cross-cutting all the IOP layers. Legal IOP cross-cuts all levels. Change Mgmt New vision for the 4 Interoperability levels EIF elements having so far reached a consensus Legal Interoperability

27. Click to edit Master title style Current EIF Element Recommendation 5. Public administrations should formulate together a long- term preservation policy for electronic records relating to European public services. Proposal for EIF Revision Issue identified The Principle should be updated based on latest definitions. It is not clear if Long Term Preservation policy is needed at EU level. 27 #16. Reformulate or remove the recommendation. Member States already have their own national policies and frameworks on long term preservation. An additional policy for European public services is necessary? Preservation of information EIF elements with several alternative proposals and/or conflicting positions

28. Click to edit Master title style Proposal for EIF Revision 28 Current EIF Element This aspect of interoperability is concerned with how organisations, such as public administrations in different Member States, cooperate to achieve their mutually agreed goals. In practice, organizational interoperability implies integrating business processes and related data exchange. Organisational interoperability also aims to meet the requirements of the user community by making services available, easily identifiable, accessible and user-focused. #27. Extend the recommendation considering also the following: Documentation of business processes should be updated regularly and with commonly accepted modelling techniques Accepted modelling techniques can be referenced in a separate ANNEX to the EIF document (e.g. BPMN) Recommendation 15. Public administrations should document their business processes and agree on how these processes will interact to deliver a European public service. Issue identified The Organisational IOP includes topics strictly related to business process integration but also topics that are cross-cutting all the IOP layers. Organisational IOP under discussion in a dedicated ISA task Organisational Interoperability EIF elements with several alternative proposals and/or conflicting positions

29. Click to edit Master title style Proposal for EIF Revision Issue identified The IOP governance in EIF is presented quite vaguely but is fundamental for IOP. This key area could be extended and further elaborated. Current EIF Element Recommendation 24. Public administrations should ensure that interoperability is ensured over time when operating and delivering a European public service. Recommendation 25. Public administrations should establish a framework for the governance of their interoperability activities across administrative levels. 29 Interoperability Governance Key topics #32. The recommendation lacks on "how" to ensure that interoperability is ensured over time. It should consider the following aspects: Public Administrations should measure and monitor the benefits of delivered public services through a set of measurable indicators. Refer to EC instruments for the MSs to evaluate the AS-IS IOP level of a given public service and the IOP level after the IOP initiative. #33. Introduce the importance of the implementation of the EIF across all levels of public administrations (not only "formal" alignment of the NIF with the EIF)

30. Click to edit Master title style Proposal for EIF Revision 30 Definition of a NIF Key topics #1. The EIF document should clarify that is not mandatory to have a NIF as a single document, but the NIF can be a set of different documents on interoperability or a checklist The "interoperability framework" definition could be revised. Issue identified It is not clear reading the NIF definition what is in practice a NIF (a single document? One or more documents?). The scope of the framework should be clear. Current EIF Element Recommendation 1. Public administrations should align their interoperability frameworks with the European Interoperability Framework to take into account the European dimension of public service delivery. Interoperability Framework: An interoperability framework is an agreed approach to interoperability for organisations that wish to work together towards the joint delivery of public services. Within its scope of applicability, it specifies a set of common elements such as vocabulary, concepts, principles, policies, guidelines, recommendations, standards, specifications and practices

31. Click to edit Master title style Join ISA initiatives at: http://ec.europa.eu/isa/index_en.htmhttp://ec.europa.eu/isa/index_en.htm and @ http://joinup.ec.europa.euhttp://joinup.ec.europa.eu http://goo.gl/eK1EY@SEMICeuhttp://joinup.ec.europa.eu Q&A 31

32. Click to edit Master title style 32 Current EIF Element This chapter sets out general principles of good administration that are relevant to the process of establishing European public services. They describe the context in which European public services are decided and implemented. They complement one another regardless of their different natures, e.g. political, legal or technical. The twelve underlying principles of the EIF can be broken down into three categories: The first principle sets the context for EU action on European public services; The next group of underlying principles reflect generic user needs and expectations (2-8); The last group provides a foundation for cooperation among public administrations (9-12). Proposal for EIF Revision #1. Add new IOP principles based on latest EU results and developments (e.g. DSM Strategy, work on Semantic, etc.) and distinguish between "general principles" applicable for any public service and "IOP principles" that involve cross-border and cross-sector public services. New IOP "principles": "Once-only" principle "One-stop-shop“ End-to-end services Issue identified The underlying principles are general principles applicable for any type of public service (cross-border or not). EIF should be updated based on latest EU developments. EIF elements with several alternative proposals and/or conflicting positions Further discussions on adding new "general principles" after the results coming from the eGovernment Group New general principles

33. Click to edit Master title style 33 Current EIF Element Multilingualism needs to be carefully considered when designing European public services. A balance needs to be found between the expectations of citizens and businesses to be served in their own language(s) and Member State public administrations’ ability to offer services in all official EU languages. Ideally, European public services provided EU-wide should be available in all official EU languages to ensure that rights and expectations of European citizens are met. Multilingualism comes into play not just at the level of the user interface, but at all levels in the design of European public services. For example, choices on data representation may limit the ability to support different languages. […] Proposal for EIF Revision Issue identified Multilingualism is a key challenge among MSs mainly due to budget constraints. EIF should be updated with ISA results on multilingualism. #9. EC delivered the Machine Translation service that can be used by Public Administrations for automatic translations. Add a reference (in a separate ANNEX) to the EC tool as an important instrument for MSs to support languages translation. The ISA final evaluation confirms that a reference should be made considering that MT@EC is used by many countries. #10. Reformulate the sentence "Ideally, European public services provided EU-wide should be available in all official EU languages". Public services should focus on the expected end-users and on their needs. Thus, cross-border public services should be available in the languages of the expected end-users (i.e. Number of languages on the basis of user needs) EIF elements having so far reached a consensus 5. Multilingualism

34. Click to edit Master title style Current EIF Element Businesses compile large amounts of information, often solely due to legal obligations, which is of no direct benefit to them and not necessary for achieving the objectives of the legislation imposing the obligations. This creates a considerable administrative burden, which can be expressed as a cost incurred by businesses. For this reason, the European Commission proposed in January 2007 to reduce the administrative burden on businesses by 25% by 2012. To achieve this target, public authorities across Europe will have to act together when establishing European public services. This principle is closely linked to underlying principle 2, user- centricity. Proposal for EIF Revision Issue identified The "Administrative Simplification" Principle is out to date and doesn't have a specific recommendation for Member States. #11. This principle is currently focused on reducing the administrative burden only for businesses but it should include also citizens. Refer also to citizens. #12. Important principle without a concrete recommendation. Include a recommendation in the new EIF version. #13. #13. The data provided on administrative burden targets is outdated (it refers to 2012). Delete the target. All the targets should appear into the EIS document. #14. Link this principle with the "once-only" principle, a key enabler for reducing administrative burden. 34 6. Administrative simplification EIF elements having so far reached a consensus

35. Click to edit Master title style Current EIF Element "Record" definition: As defined by the model requirements for the management of electronic records (MOREQ): a record is (a) document(s) produced or received by a person or organisation in the course of business, and retained by that person or organisation. Recommendation 5. Public administrations should formulate together a long- term preservation policy for electronic records relating to European public services. Proposal for EIF Revision Issue identified The Principle should be updated based on latest definitions. It is not clear if Long Term Preservation policy is needed at EU level. 35 #15. Update the "record" definition according to MoReq 2 specifications and include the "e-document" term. EIF elements having so far reached a consensus 8. Preservation of information ("record definition")

36. Click to edit Master title style 36 Current EIF Element In the context of the EIF, openness is the willingness of persons, organisations or other members of a community of interest to share knowledge and stimulate debate within that community, the ultimate goal being to advance knowledge and the use of this knowledge to solve problems. […]. Applying the principle of openness when jointly developing custom-made software systems, European public administrations generate results that can be interconnected, reused and shared, which also improves efficiency. Therefore, European public administrations should aim for openness, taking into account needs, priorities, legacy, budget, market situation and a number of other factors. Proposal for EIF Revision Issue identified EIF should be aligned with technology trends and with the results (instruments, policies, etc.) coming from EC and ISA initiatives on open data. #4. Refer to open data and emphasise the need for open data, which is an untapped resource with a huge potential for building stronger, more interconnected societies that better meet the needs of the citizens and allow innovation and prosperity to flourish. (Relevant input on open data will come from DG CNECT) #5. Add in a separate ANNEX to the EIF a list of good practices / instruments / tools coming from EC actions on open data as a support to Member States and Public Administrations. EIF elements having so far reached a consensus 9. Openess

37. Click to edit Master title style 37 Current EIF Element Reuse means that public administrations confronted with a specific problem seek to benefit from the work of others by looking at what is available, assessing its usefulness or relevance to the problem at hand, and deciding to use solutions that have proven their value elsewhere. This implies that public administrations must be willing to share with others their solutions, concepts, frameworks, specifications, tools and components. This can be facilitated by applying the principle of openness, as described above. Reuse and sharing naturally lead to cooperation using collaborative platforms15, towards mutually beneficial and agreed common goals.Reuse is consequently key to the efficient development of European public services. Proposal for EIF Revision Issue identified There is a need to focus on improving the reuse of IT solutions among public administrations (not only within Europe but also outside). #7. Add, in a separate ANNEX to the EIF document, a list of good practices / instruments / tools that support the re-use of IT solutions among public administrations such as the EICart tool. #8. Regarding licensing on software, add a specific reference (in a separate ANNEX of the EIF document) to the European Union Public License (EUPL) as an example of royalty free license (but not an obligation to use EUPL) in order to promote royalty-free software and EC results. EIF elements having so far reached a consensus 10. Reusability

38. Click to edit Master title style Proposal for EIF Revision Issue identified The elements and their relationships in the conceptual model are not clear. #17. Align the Conceptual Model with the EIRA Action results. 38 #18. Introduce the definition of "solution building blocks". Add a reference (in a separate ANNEX of the EIF) to the building blocks coming from ISA, CEF, LSPs, etc. #19. Introduce the concept of "catalogue of public service" as a recommendation for Member States to create their own catalogue of human readable descriptions of public services and export the list at EU level in a registry using a common language (example the Core Public Service Vocabulary). A catalogue of public services is a collection of descriptions of active public services that are provided by public administrations at any administrative level (i.e. local, regional, national or pan-European). All public service descriptions published in a catalogue of public services conform to a common data model for representing public services. EIF elements having so far reached a consensus Conceptual Model

39. Click to edit Master title style Proposal for EIF Revision 39 #26. Revision of the "Organisational IOP" layer:  Confine the "Organisational IOP" to only topics related to "business processes" and rename this layer as "Business Process IOP" layer (business processes linkage, integration and documentation – standards and concepts)  All the other topics related to organizational aspects that are cross-cutting and influencing all the IOP layers can be included in a vertical governance box (IOP implementation of an IT solution in terms of responsibilities, actors, sustainability, IOP agreements such as SLAs, MoUs, etc.) Current EIF Element This aspect of interoperability is concerned with how organisations, such as public administrations in different Member States, cooperate to achieve their mutually agreed goals. In practice, organizational interoperability implies integrating business processes and related data exchange. Organisational interoperability also aims to meet the requirements of the user community by making services available, easily identifiable, accessible and user-focused. Recommendation 15. Public administrations should document their business processes and agree on how these processes will interact to deliver a European public service. Issue identified The Organisational IOP includes topics strictly related to business process integration but also topics that are cross-cutting all the IOP layers. Organisational IOP under discussion in a dedicated ISA task Organisational Interoperability EIF elements having so far reached a consensus