1. Aims of the day Gain experience in planning and running a workshop Understand how the elements of Ketso are designed to enable running an effective workshop Develop ideas around stakeholder / community engagement for your own projects Learn about the tools and resources available for planning and running a Ketso workshop and capturing outcomes Understand key principles of stakeholder engagement and how Ketso helps to implement them

2. Overview of the Day 9:30 - Warm up to day and intros Introduction to Ketso and practice workshop Key Principles of Stakeholder Engagement 11:00 – 11:20 - Break Action planning grid practical Managing data capture and analysis Running a workshop Facilitation practice groups 1 and 2 1:00 - 1:45 - Lunch Facilitation practice group 3

3. Overview of the Day Planning a workshop (applied to your contexts) Introduce BASICS 3:00- 3:15 - Break Apply BASICS to planning your own workshops Solve each other’s problems Practicalities and packing up Review and reflect 4:30 - End

4. Example Workshop - Aims of the session Demonstrate a process for a typical stakeholder workshop using Ketso Lay the groundwork for the facilitation and planning exercises to follow Make sure everybody here has an experience of Ketso from a participant’s perspective Explore a relevant topic in the process

5. Great Meetings & Workshops Ketso Facilitator Training Day Example Workshop

6. Introductions

7. Great Meetings & Workshops Aims of this workshop Share & discuss our ideas about meetings and workshops using Ketso. What makes them good (or not) ? Your ideas for doing them better

8. Bird’s-eye view of the day First easy exercise to get the ball rolling Aims in more detail Introduce Ketso – background and info How it works - instructions and clarifications Ketso!

9. ‘Ketso’ means ‘Action’ in Lesotho - where it was invented in 1995

10. Into action with the first stage... Before we explain more about the session – what we will do and how it will work – lets get into the spirit of it with a first exercise!

11. First Exercise What are great meetings and workshops like?

12. Exercise Instructions We’ll ask you all a question Take some time to think of your own answers Write your ideas down (using the Ketso leaves – details in a moment) Share ideas one at a time as you go round the table putting them on the Ketso planner (the small piece of felt on top)

13. What are great meetings or workshops like? Yellow Leaves Measures of success What does it look and feel like when a meeting or workshop is really good?

14. Everyone take a pen and some leaves

15. Always use the ‘magic pens’ provided

16. What are great meetings or workshops like? Write your ideas down on the yellow leaves Take a few minutes to think and write some of your answers to the question down on the yellow leaves. Write one idea per leaf. Do that now...

17. Now share your ideas at your table... Go around the table, share your ideas and put them on the small felt. When you finish, keep this felt with your ideas on as we will use it later.

19. Aims

20. Aims of the session Share & discuss our ideas about meetings and workshops using Ketso. What makes them good (or not) ? Your ideas for doing them better

21. Ketso Story & Key Ideas

22. Ketso is a hands-on kit for creative groupwork

23. Invented by Dr. Joanne Tippett (on the right)

24. Originated in Southern Africa - where women didn’t tend to speak up - to give everyone a voice

25. Ketso was used in Southern Africa to help communities change this...

26. … to this: Sustainable Living

27. Developed further in Planning PhD at University of Manchester ( with the ESRC & Mersey Basin Campaign )

28. … working to develop a vision for a sustainable North Manchester

29. Local enthusiasm for the plan moved a former landfill site from 30 th on the list for funding….

30. ... to first. It is now a country park. (with £1.7 million of Newlands regeneration funding)

31. Ketso has been used in contexts such as research with Tesco (over 200 staff)

32. … engaging with stakeholders of all ages and backgrounds in health related issues

33. … community development and engagement in Jordan, Rwanda, South Africa & Bangladesh

34. … a community planning conference with over 400 people in Renfrewshire

35. … a managers’ seminar conference with over 200 staff in Renfrewshire Council

36. … and teaching and learning at all levels

37. Ketso is based on tried and tested principles that have come from years of experience For example... Everybody has something to contribute Building a shared picture of a situation helps everyone get on the same page The way we approach thinking about something makes a big difference to what happens!

38. Outcomes from workshops can be captured

39. …and written up for a report

41. How it works Instructions & Clarifications

42. We go through the process a stage at a time For each stage we will ask a question. Spend some time thinking and writing your own ideas down on leaves. Write one idea per leaf. Go around sharing your ideas one at a time and put them on the Ketso.

43. Write or draw one idea per leaf, write so others can read

44. Remember to use the ‘magic pens’ Ketso is reusable – the bits rinse clean in water

45. Think then share - time on your OWN to develop ideas before sharing & discussing them

46. Each stage will use a different leaf colour

47. Different colour leaves We’ll explain the colours of the leaves as we go. The different colours help us to: Easily see what’s been said Think more clearly Follow trains of thought together

48. Each stage lasts about 10 minutes

49. Bell to move to next stage – first ring person talking has a moment to finish what saying

50. Preview of what the different colours will mean – we’ll remind you as we go! What works well? Future possibilities Challenges Solutions Goals

51. KETSO !

52. First stage - What is already working well? Brown Leaves

53. What is working well now? Brown leaves What do people already do that is effective? What is good about what we do now?

54. Think then share - time on your OWN to develop ideas before sharing them

56. Now unfold the felt

57. Branches provide themes, some blanks

58. Branches People Purpose Process Practicalities

59. Take it in turns to read out your ideas – one person reads one idea at a time…

60. Place leaves on the felt as you read them out

61. Point leaves at branches – wherever you think the idea fits best

62. Discuss the ideas after you have put them on the felt

64. Next stage – New, creative ideas Green Leaves

65. Future possibilities – What new ideas do you have? Green Leaves How could things be done differently? Be creative Don’t worry about practicalities... ( yet )

66. Think outside of the box!

67. Forgot what a colour means? There is a legend in the corner of the felt.

68. Cluster similar ideas together

70. Next stage – Table Swap

71. Table Swap – icons and comments cards What is important? Point the exclamation icons at the ideas you think are important make it fun Write why on a white comments card Use the white comments cards for other questions or comments too

73. Next stage – Challenges, Barriers Grey Leaves

74. Challenges & BarriersGrey Leaves What are the key barriers and challenges? What gets in the way or makes things difficult?

76. Next stage – How can we overcome the challenges?Green Leaves

77. Ideas for Overcoming Challenges Challenges Solutions

79. Next stage – GoalsYellow Leaves

80. Goals & SuccessYellow Leaves Goals – go back to the measures of success Add them to the Ketso where they fit best

82. If time – add any new ideas of any kind prompted by looking at the goals... What works? Future possibilities Challenges Solutions Goals

84. Going forwardsYellow tick Icons As a group, take 3 yellow tick icons Place them by 3 key ideas on your Ketso that you think would really help take things forward If we were to forget everything else from today, what 3 ideas should we remember?

86. Final stage – Individual Action Card On your personal action card, write down something that you will do after this Ketso session is over, from what you have heard, experienced or learned today. This could be as simple as to find out about something, talk to somebody, or perhaps more substantial like change the way you do things!

87. The next stage could be developing a full action plan, using the Ketso grid

88. To find out more about Ketso and how you can use it – see www.ketso.com

89. Closing – Feedback & Questions Each table – please share one idea from the day that struck you as particularly interesting or important Any final questions or comments? Thank you!

91. Arranging ideas in time

92. Time management This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date. I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.

93. Process – action planning What: goals and milestones – what are you trying to achieve? How: actions to achieve the goals When: what is the timescale, when do actions need to happen? Where do the actions go on the timeline? How much: what is the budget? What do all the components cost? Who: is going to do this? Who is responsible?

94. Key principles of stakeholder engagement & how Ketso helps you implement them

95. Stakeholder engagement: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

96. Stakeholder engagement: 8 key principles Everyone’s Voice Give everyone the means to make an input Have a balance of individual and group time Have an activity for each key question or stage Shared Big Picture Build a shared picture Make connections and look for patterns Effective ThinkingWare Start and end with the positive Develop solutions to problems Prioritise and lead into action

97. Ketso was launched as a social business in 2009

98. Mission - to provide tools that help people learn together to develop their own creative solutions

99. Helping people run good workshops by selling & renting kits…

100. …. & providing free open source resources: workshop plans, slideshows, training videos

101. … & Creating job opportunities for disadvantaged people in kit manufacture

102. e.g. the kits are assembled in a sheltered workshop in the UK

103. How Ketso helps you implement the key principles of stakeholder engagement

104. Stakeholder engagement: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

105. Everyone’s Voice: the Ketso approach Give everyone the means to make an input Give everyone a pen and leaves Keep checking that everyone has leaves!

106. Everyone’s Voice: the Ketso approach Give everyone the means to make an input Have a balance of individual and group time Give everyone a pen and leaves Keep checking that everyone has leaves! Think then share Give out the different coloured leaves in stages to ‘re-set’ the process of think then share

107. Everyone’s Voice: the Ketso approach Have an activity for each key question or stage Active approaches engage more people, more of the time Think of each bit of kit and how you will use it for each stage (e.g. what will the colours stand for) Remember there are sample workshop plans and resources to help you with this!

108. Reaction from North Manchester Resident “Because a lot of people are like me and they are not good at speaking if there are more than two or three people around, but they have things to say. This is magnificent at getting people to participate, and very important”

109. Stakeholder engagement: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

110. Shared Big Picture: the Ketso approach Felt captures ideas Branches give (some) structure Build a shared picture

111. Shared Big Picture: the Ketso approach Felt captures ideas Branches give (some) structure Move the leaves, develop clusters Look at how the colours group around the branches (e.g. where are the problems?) Use icons to prioritise and show links Build a shared picture Make connections and look for patterns

112. Stakeholder engagement: 3 fundamentals Everyone’s Voice Shared Big Picture Effective ThinkingWare (workshop process)

113. Effective ThinkingWare: the Ketso approach Start and end with the positive Ask what is going well? What works? What assets have we got? Brown leaves - this is the soil we have to grow ideas in

114. Develop solutions to problems Effective ThinkingWare: the Ketso approach Start and end with the positive Ask what is going well? What works? What assets have we got? Brown leaves - this is the soil we have to grow ideas in Always give some time to develop solutions to problems Grey rain clouds bring forth the shoots of new green leaves

115. Effective ThinkingWare: the Ketso approach Prioritise and lead into action Remember takeaway messages & action points, what happens next? Develop an action plan on Ketso Planners or Grid & use action cards

116. Effective ThinkingWare: the Ketso approach The leaf colours have an underlying metaphor The yellow sun that drives growth (goals) Grey rain clouds get between us and the sun (challenges) & bring rain Green shoots of new ideas (future possibilities) Brown soil, what we already have to grow our ideas in

117. Each bit of the kit helps lead you through running a good workshop

118. Ketso extends your capacity as a facilitator,

119. Gives everyone a voice, increasing commitment

120. Harnesses the creativity of people at all levels

121. Makes productive use of people’s time

122. As show in 2012 independent survey (Lancaster University), 80 customers responded

123. People with different languages and levels of literacy can engage The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects. Last semester I could not insist my opinion… However, with the great tool covering many different kinds of group meetings I was able to clearly suggest my thought on a meeting.

124. Ideas being heard In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time... I enjoyed Ketso as I felt it gave everyone a higher sense of equality.

125. Stakeholder engagement: the theory Everyone’s Voice Paulo Freire, Ivan Illich Robert Chambers - Participatory Rapid Appraisal Howard Gardner – multiple intelligences Edward de Bono - trains of thought & brainstorming Kolb, Schon - activity-led learning Shared Big Picture Tony Buzan - Mind Mapping Fritjof Capra, Peter Checkland, Maturana & Varela– Systems Thinking Alan Savory – Holistic Resource Management Effective ThinkingWare Edward de Bono – different modes of thinking George Lakoff - metaphors Geoffrey Vickers - appreciative inquiry Caroline Moeser, Kretzmann - asset based community development