1. What We Will Discuss Today u Communication u Promotion v Setting the promotion budget and mix v Advertising v Sales Promotion v Public Relations

2. What is the Purpose of Communication?

3. Steps in Developing Effective Communication Identify the Target Audience Determine the Response Sought Choose the Message Choose the Media Select the Message Source Collect Feedback

4. Factors in Setting the Promotion Mix u Type of product/market u Push versus Pull Strategy u Buyer Readiness Stage

5. Advertising Objectives u Inform u Persuade u Remind

6. Creating the Advertising Message u Message generation u Message evaluation and selection u Message Execution

7. Selecting Advertising Media u Reach, Frequency and Impact u Media Types u Media Vehicles u Media Timing

8. Advertising Evaluation u Evaluating communication effects v Pretests v Post-tests u Evaluating sales effects

9. Goals of Promotions u Informative v Provide information on product characteristics v Remind consumers of product at the time of purchase u Incentive v Price discrimination v Consumption increase v Inventory transfer v Building loyalty

10. Public Relations Tools u Press relations u Corporate communications u Lobbying u Counseling

11. What We Discussed Today u Communication and Promotion v Setting the promotion budget and mix v Advertising v Sales Promotion v Public Relations