1. The VDI Solution… Spencer Pitts Systems Engineer Public sector UK VMware

2. Agenda VDM – Virtual Desktop Manager ThinApp – Application Virtualisation Desktop Management Products Today Summary VDI – Virtual Desktop Infrastructure

3. Physical Virtual Virtual/Physical Application virtualisation: Thinstall / Thinapp SVS Softgrid VDM 2.0 Ghost Application deployment: Altiris SMS Landesk Mgr Citrix VDM 2.0 Virt Cntr Thinstall O/S Deployment Manual Mgmt Altiris SCMS Ghost WIM Desktop Management Environment Choices :

4. Updates, Upgrades & Patching Operating System Deployment Application Deployment Disaster Recovery, Backup & Restore Disk Formatting & Partitioning. BIOS, RAID Templates, pools Current Desktop Processes and Solutions What you need to manage today… SVS Softgrid Altiris Landesk Shavlik Wus Patch Mgr Ghost Altiris SMS Manual Altiris Ghost Backup exec Arcserve legato

5. You Need A Soluution That Meets The Challenges Challenges PC Management is Time Consuming and Inefficient Desktop Operating Costs Are High Low End User Service Level Agreement (SLA) Levels Security and Compliance Risks VDI Impact Streamlined and Simplified Desktop Management Reduced Desktop Maintenance and Support Costs Improved End User SLAs and Desktop Business Continuity Improved Security and Compliance

6. Agenda VDM – Virtual Desktop Manager ThinApp – Application Virtualisation Desktop Management Products Today Summary VDI – Virtual Desktop Infrastructure

7. VMware Desktop Virtualization Solutions VMware ACE 2 Enterprise Edition > Control: Full-virtual disk encryption, locked down ports & devices, and controlled network access > Streamlined Management: Hardware-independent virtual desktop environments > Mobility: Securely take desktops on the road > End-user Satisfaction: Nearly identical to a physical PC VMware Virtual Desktop Infrastructure > Management: Centralized desktop images > Control: Desktops securely reside in data center, turn off user access quickly, isolate individual desktops > Flexibility: Runs any Windows app with min overhead > End-user Satisfaction: Nearly identical to a physical PC

8. VMware VDI Solution: Centralized Virtual Desktops VMware Desktop Manager VMware Infrastructure 3 Clients VMware Virtual Center Microsoft Active Directory An end-to-end desktop virtualization solution that delivers enterprise-class desktop control and manageability while providing a familiar user experience

9. Introduction to VMware VDM 2 VMware VDM 2 is the Connection Broker for VMware VDI Background: Based on Propero technologies acquired by VMware in April 2007; Replaces VDM 1.1 PSO offering; VMware boxed product, fully supported, production ready; Overview: Connects users to virtual desktops; Manages authentication and entitlements; Integrated with VirtualCenter to manage VI3 platform; Robust and scalable for the Enterprise, yet… Easy to deploy and administer in smaller environments; Fully-featured, enterprise-class connection broker. Benefits: Simplify VMware VDI for customers: easier to understand, deploy, purchase and support; VMware have a single boxed offering that provides entire VMware VDI solution.

10. Applying Virtualization to the Desktop: Transform the Desktop OS and apps are decoupled from the physical device Desktops run as virtual machines in secure data center Transform static desktop to a stateless virtual desktop Connect to virtual desktop from thick or thin clients

11. Desktop HW refresh OS migration (VISTA) Protect IP/maintain compliance Mergers and acquisitions Alternative workspace The Ideal Time to Deploy VDI?

12. VDI Solution Components: Integrated Solution Including : VI3 ESX Server Enterprise with HA, DRS, and VMotion VirtualCenter Manage Virtual Environment Virtual Desktop Manager 2 Enterprise-class Desktop Management Server

13. Powerful Mature and Proven Deployed in 100% of the Fortune 100 Over 100,000 customers worldwide Extend powerful data center capabilities to the desktop: Business Continuity/DR (HA, DRS, VMotion) Simplify backups and disaster recovery Scalable Complete solution from one vendor Built on VI3: A Proven Platform

14. Agenda VDM – Virtual Desktop Manager ThinApp – Application Virtualisation Desktop Management Products Today Summary VDI – Virtual Desktop Infrastructure

15. VMware Virtual Desktop Manager (VDM) 2 Enterprise - Class Desktop Management Server Intuitive Web-based interface Integrates with existing infrastructure Rapidly provision and deploy desktops Built in security Scalable for any size organization Connect using thick or thin clients

16. Automated Provisioning And Desktop Management SSL Encryption of Connections, Secure Single Sign-on USB Redirection (Supports Local Printers, Storage, Etc) Active Directory And SecurID Integration Windows, Linux, Thin Client Support Integrated With VMware VI3 High Availability And Scalable DMZ Deployment Option Key Features of VDM2:

17. VMware VDI Infrastructure Overview VMware VI3 Platform Hosted virtual desktops VMware VDM 2 Manages connection from client to hosted desktop. Active Directory User authentication Internet Access DMZ VMware VirtualCenter VDM manages the VI3 platform Clients

18. Components of VMware VDM 2 VDM Client Native Windows client; Browser access for Linux & MAC; Thin-client support. VDM Agent Run in hosted XP and Vista VM; Session management. VDM Security Server Can install standalone VDM Security Server in DMZ (optional) VDM Connection Server Service running on Windows 2003; Connects clients to hosted virtual desktops; Integrated with Active Directory and VirtualCenter.

19. VMware VDM 2: Integration with AD Active Directory Retain existing user accounts and policies Single sign on to virtual desktops Retain user-management processes and skills Do not need to modify existing Active Directory in any way No Schema Changes SecurID Optional integration with SecurID for two-factor authentication

20. VMware VDM 2: Usability Ease of Use Web-based administrative interface Assign and provision desktops Set policies (power on, suspend, power down) Manage complete virtual environment

21. Centralized Virtual Desktops VMware Virtual Desktop Manager VMware Infrastructure 3 Clients VMware VDM 2: Deploying Desktops Individual Desktops User gets dedicated desktop User is manually associated with a virtual desktop through VDM Administrator User is connected to same desktop on subsequent connections Ideal power users or specific configs

22. Virtual Desktop Template VMware VDM 2: Deploying Desktops Non-Persistent Pools Common template used to create all desktops Individual isolated desktops returned to pool after each use Reverts to pre- determined state for future use Ideal for kiosks, transaction workers or hoteling Centralized Virtual Desktop Pools VMware Virtual Desktop Manager VMware Infrastructure 3 Clients

23. Centralized Virtual Desktop Pools VMware Virtual Desktop Manager VMware Infrastructure 3 Clients Virtual Desktop Template Persistent Pools Common template used to create all desktops Individual desktops assigned to user on first log-in Desktop remains associated with the user on subsequent logins Ideal for new deployments, new employees, or to re- standardize desktop images VMware VDM 2: Deploying Desktops

24. Pool Configurations and Logoff Policies Template: to create all virtual desktops in pool Customization Spec: to apply to the template Resource Pool and data store: for provisioned virtual desktops Maximum and Minimum number of virtual desktops in pool Available Desktops: created, running and available Logoff Policy: applied by VMware VDM when user logs off desktop: Leave running, reboot, suspend, power down, power down and delete. Logoff after X minutes disconnected (also for Individual Desktops) Parameters for Persistent and Non-Persistent Pools

25. Outside the Firewall (Remote Access Connections) Internal Access External Access Optional DMZ Centralized Virtual Desktops VMware Virtual Desktop Manager VMware Infrastructure 3 Clients Built In Security Secure, encrypted connection between clients and virtual desktop Optionally runs within the DMZ for remote access users Scalable – no single point of failure VMware VDM 2: Security

26. Native Windows Client Provides extended capabilities to access local printers and storage etc. (USB device support on Windows XP and Vista) Thin- Client Support Thin clients based on Linux and XPe WYSE ThinOS models Browser Access Windows, Linux and Mac VMware VDM 2: Client Support

27. VMware Update Manager – Patching Virtually Update Manager Eliminates manual tracking of patch levels of ESX Server hosts and virtual machines Automates enforcement of patch standards Reduces risk through snapshots and offline virtual machine patching * Note: RHEL guests can only be scanned, not remediated Automates patch management for ESX Server hosts and select Microsoft and RHEL virtual machines Scans and remedies online as well as offline virtual machines* and online ESX Server hosts Snapshots virtual machines prior to patching and allows rollback to snapshot OFFLINE

28. Distributed Power Management Resource Pool Business Demand Power Off Consolidates workloads onto fewer servers when the cluster needs fewer resources Places unneeded servers in standby mode Brings servers back online as workload needs increase Minimizes power consumption while guaranteeing service levels No disruption or downtime to virtual machines

29. Updates, Upgrades & Patching Operating System Deployment Application Deployment Disaster Recovery, Backup & Restore Disk Formatting & Partitioning. BIOS, RAID Templates, pools Thinstall, Update Manager HA, VCB Virtual Center VDI Addresses the Desktop Lifecycle Manage desktops from creation to deletion

30. Agenda VDM – Virtual Desktop Manager ThinApp – Application Virtualisation Desktop Management Products Today Summary VDI – Virtual Desktop Infrastructure

31. What is ThinApp ? ThinApp is a client-less Application Virtualization solution allowing any Windows application to be packaged, streamed, and executed as a single.EXE on a host PC without installation or changes to the local desktop's registry and file system. Unlike other solutions, ThinApp requires no pre installed software on the client or server. ThinApp applications can run from any device such as Desktop, LAN, WAN, USB Flash, etc. using the existing infrastructure. "ThinApp" applications run entirely in user-mode on locked-down PCs with no device drivers installed enabling administrators to maintain a secure, clean, and stable user desktop.

32. Thinstall Package – Creation Process Create a clean virtual machine which represents the standard build, called the “packaging VM” Run the thinstall pre-scan is done to identify the current contents of the system. Install the application that you’re packaging into the packaging VM. Run the Thinstall post-install scan to capture the settings. Run the Thinstall build command to create the final package.

33. VMware ThinApp application virtualization: Agentless/serverless Ease Migrations Speeds App Lifecycle Uses existing mgmt (Physical & Virtual) Enhances VDI Widest App Support Founded in 1999 – 1 million deployed: Acquired by VMware in January 2008!

34. VDI & ThinApp Simplify Delivery & Costs Reduce storage Reuse templates Install VM without apps Simplify Software Delivery (no agents/infrastructure) Multiple versions of same app installed on VDI image Many ways to deliver shortcut Plugs into existing App Mgmt tools w/o infrastructure Streamline Patch Updates Modify 1 app for whole environment In place upgrades

35. Agenda VDM – Virtual Desktop Manager ThinApp – Application Virtualisation Desktop Management Products Today Summary VDI – Virtual Desktop Infrastructure

36. User Experience: New Architectures Offline / Mobile VDI End-users can check-in and check-out their virtual desktops Administrators can extend security policies to the local computer Near approximate of the full local experience Makes full use of Graphics abilities in Laptop Secure local image (uses 256 aes encryption) Uses ACE features for Virtual Rights Management Offline VDI

37. How Customers Use VMware VDI: Centralize or Desktop Replacement Replace traditional PCs with centralized virtual desktops for better control and efficient management. End users have flexibility. Disaster Recovery and Business Continuity Provide continuous availability of desktops to end users by making high availability and disaster recovery solutions more cost-effective, simpler, and more reliable. Transactional Office Workers / Students Eliminate the need for moves, adds or changes for call centers. Allow in house developers access to workspace while keeping IP safe in data center.

38. VMware VDI: Summary Integrated Comprehensive Virtual Desktop Solution Built on Industry Leading Virtualization Platform Manage Desktops Centrally, Reduce Costs and Improve Security Transform Your Desktop With VMware VDI

39. From Consolidation to Strategic Architecture Consolidation & Containment Application Availability Change Management Resource Management Desktop Management Software Lifecycle Business Continuity Provisioning Service Level Management VMware Infrastructure

40. VMware Drives Business Agility & Strategic Value Explore (Tactical VMs) Expand (dozens of VMs) Standardize (100s of VMs, multi-VM systems) Business Agility (flexible, always-on) CapEx Savings OpEx Savings Virtualize production servers High Availability Disaster Recovery Balance workloads Automate IT processes Create resource pools Capacity on-demand Infrastructure-wide management Partition Consolidate servers Hypervisor Virtual Infrastructure Management & Automation Hypervisor Virtual Infrastructure Hypervisor 3rd generation 2006- 2008 2nd generation 2003 - 2005 1st generation 1998 – 2002 Strategic Business Value of Virtual Infrastructure Time and Maturity of Virtual Infrastructure

41. Full Product Line VMware VirtualCenter VMware Converter VMware Capacity Planner VMware Site Recovery Manager VMware Virtual Desktop Infrastructure VMware ACE VMware Lab Manager Lifecycle Manager Stage Manager VMware DRS with DPM VMware High Availability VMware Consolidated Backup VMware Storage VMotion VMware VMotion VMware Update Manager VMware ESX Server VMware ESX Server 3i VMware Virtual SMP VMware VMFS VMware Server VMware Workstation VMware Fusion VMware Player

42. More Information on VMware VDI: http://www.vmware.com/products/vdi/ http://www.vmware.com/products/vdi/ Download and Evaluate Solution: www.vmware.com/download/vdi/ www.vmware.com/download/vdi/ Use the VMware VDI TCO calculator: http://www.vmware.com/products/vi/calculator.html http://www.vmware.com/products/vi/calculator.html VMware Professional Services Offerings Jumpstart workshops providing onsite proof-of-concept and knowledge transfer for VDI or VDM Custom service engagements to plan, design, and implement virtual desktop deployments Next Steps VMware - VDI