1. Maryland Faith Community Health Network Liaison Training Pamela Philips, RN, FCN The Reverend Domanic A Smith, M.Div. Presidents Day 2016 1

2. 2 Mission Statement ~ LifeBridge Health Maintain and Improve Health ● Favored by the greatest number of patients and physicians ● Compassionate, high quality, cost-effective health services ● Provide undergraduate and graduate medical education ● Regardless of age, race, ethnicity, emphasizing community concern for all

3. PRIMARY CARE, PREVENTION, and WELLNESS AMBULATORY CARE ACUTE CARE, TERTIARY CARE POST- ACUTE CARE Who is LifeBridge Health? LifeBridge Health is a regional health care organization based in Baltimore City, Baltimore County, and Carroll County 3

4. How will the congregant be identified? 4

5. LifeBridge Health Staff Connect liaison and patient once patient is admitted and request participation in program Provide assistance and link patients with their faith communities liaison Be available to respond to questions from the liaisons Liaison Be prayerful/Supportive Complete the At-Home Plan form provided by MFCHN with the patient and hospital staff prior to patient’s departure from the hospital Deploy appropriate congregational resources on behalf of the patient while being sensitive to patient’s privacy Be proactive Responsibilities: LifeBridge Health & Liaison 5

6. Go to the information desk upon arriving to the hospital Confirm the location of the patient Learn if there are any precautions for you to follow Look for signage on the patient’s room door prior to entering Follow directions If you are not sure ask for help For Your Safety 6

7. What kind of PRECAUTIONS you may have to follow? o Airborne precautions are required to protect against airborne transmission of infectious agents. Diseases requiring airborne precautions include, but are not limited to: Measles, Severe Acute Respiratory Syndrome (SARS), Varicella (chickenpox), and Mycobacterium tuberculosis For Your Safety 7

8. What kind of PRECAUTIONS you may have to follow? o Droplet precautions apply to clients known or suspected to be infected with pathogens that can be transmitted by droplets. Droplet Transmission involves contact with the nose, mouth, mucous membranes or conjunctivae of a susceptible person. For Your Safety 8

9. What kind of PRECAUTIONS you may have to follow? o Contact Precautions are procedures that reduce the risk of spreading infections through direct or indirect contact. Transmission occurs with physical contact of the infected patient or handling of a contaminated object in the infected patient’s room. Mask, gowns and gloves as well as standard precautions must be used. Read signs posted! For Your Safety 9

10. Liaisons must SANITIZE their hands! Hand Washing/Hand Sanitizing After touching things many other people have touched: doorknobs, stair rails, etc. Anytime your hands feel dirty (they probably are) After you handle money When enter and exiting a patient’s room Before and after you eat After you use the bathroom After you cough or sneeze Before and after caring for a sick person Hand Sanitizer is Available 10

11. Emergency Response Codes 11

12. How to get assistance for a patient?  Call for help!  Use a patient’s call bell  Locate a staff person 12

13.  HIPPA is Health Insurance Portability & Accountability Act; it’s a Federal law!  Patient protected health information (PHI) is any identifiable information combined with health information such that the identity of the person would be known  “ePHI” is the electronic format of PHI HIPPA ~ PRIVACY 13

14. Examples of Protected Health Information (PHI) Name Address Date of Birth Diagnosis Medications Insurance Information Social Security or Medical Record Number Discussions between patient and provider Notes written by providers and other staff 14

15. HIPPA ~ PRIVACY: Dealing with common issues  Conversations in public places  Tracking boards/white boards  Sign-in sheets  Phone calls  Discussion in semi-private rooms  Sharing information with family/friends  Computer access  Social media  Text messages  Emails  Paper records 15

16. What happens at LifeBridge stays at LifeBridge ! LifeBridge Health Confidentiality Dos and Don’ts Do o Do be sure to knock before entering a patient’s room o Do dispose of any confidential materials properly o Do keep confidential information covered when in public areas o Do respect the privacy and dignity of our patients The Freedom to Care Volunteers Orientation: Sinai Hospital a LifeBridge Health center, August 2014 16

17. What happens at LifeBridge stays at LifeBridge! LifeBridge Health Confidentiality Do’s and Don’ts Don’t o Don’t tell anyone about friends/relations you see in the hospital in your role of a liaison o Don’t share patient information outside of the hospital without patient permission o Don’t leave sensitive information laying anywhere o Don’t discuss patient issues in a public area The Freedom to Care Volunteers Orientation: Sinai Hospital a LifeBridge Health center, August 2014 17

18. HIPPA ~ It’s a Federal Law! Compliance is not voluntary, it’s MANDATORY! Any violation of confidentiality, a law, regulation, policy, procedure or code of excellence must be reported to the anonymous compliance hotline for LifeBridge Health at 1-844-732-6233 18

19. Contact: Who do I call if an issues arises? For Sinai and Northwest Hospitals The Reverend Domanic A Smith, M.Div. Pastoral Outreach Coordinator 410.601.8565 domsmith@lifebridgehealth.org For Carroll Hospital Pam Phillips, RN, FCN RN Health Navigator 410.871.7129 PPhillips@carrollhospitalcenter.org 19

20. Questions & Answers 20

21. Thank You! 21