1. E-Government in Germany: The Example of Process Chains Federal Chancellery Better Regulation Unit Joachim.Smend@bk.bund.de

2. E-Government – Why?  To make administration more efficient and organise its services and systems in such a way that they become simpler, faster and more customer-friendly.  To provide impetus: State as a customer and promoter of future technologies, ensuring that the necessary IT infrastructures are available  To reduce transaction costs for all parties involved!

3. E-Government – How? Cf. SCM Network’s “routes to simplification” 3 & 4: Data-sharing and joint up government & Develop ICT- solutions and services  Make electronic one-stop-shop systems so that stakeholders can make use of joint Government web-portals  Make forms and other data requests available on the internet  Pre-populate forms  Make forms interactive/“intelligent” so that they do not request irrelevant data  Collect the data directly from stakeholders’ ICT- systems

4. IT summits 2006 und 2007: objectives  Transactions between business and ad- ministration shall in principle be conducted on an electronic basis as of 2012  Intensification of co-operation between business and public administration  Development of joint reference projects with a visible modernization effect  Secure international competitiveness, especially of SMEs  Contribute to the sustainable protection of the environment through ICT usage  A safe and trustworthy ICT environment

5. E-Government in Germany 12.500 municipalities

6. First generation E-Gov: BundOnline 2005 Example: Success of BundOnline 2005  440 services available on the internet  650 Mio. € investment  430 Mio. €/year savings for citizens and businesses  350 Mio. €/year internal savings e.g. realized by 1.5 % reduction in staff  60 % take up by business  40 % take up by citizens

7. E-Government 2.0 (follow-up of BundOnline 2005) Objectives:  Create user-centric services  Optimize processes in close collaboration with businesses  Accelerate administrative processes by 15 – 30 %  Reduce costs by 15 %  Realize electronic identity in the internet  Make communication over the internet reliable and binding

8. E-Gov in Germany – Fields of action

9. Federal Government identified 4 fields of action:  Portfolio: enhancement of the Federal e- Government services in terms of quality and quantity  Process chains: electronic cooperation between businesses and public administration via common business process chains  Identification: introduction of an electronic identity card and development of eID concepts  Communication: development of a secure communications infrastructure for citizens, businesses and public administrations

10. Example area: Process Chains Institutionalize the cooperation between administration and businesses by integrating business processes and IT systems  increase transaction depth of e-Gov services vis-à-vis business  reduction potential can be considerable due to suboptimal reporting procedures along the value-added chain

11. Different levels of complexity 3 different “levels” of process chains conceivable:  from individual selective information obligations to sector-wide process integration

12. Examples of Process Chains in Germany So far, several specific projects have been initiated, e.g.:  Electronic Waste Notification (eANV)  Electronic Pollutant Register (ePRTR)  Electronic Feedback on Money Laundering (eVA)  IT FoodTrace

13. Current activities  Feasibility studies for ‘generic’ process chains in 3 pilot areas to develop proposals for  a methodology to derive and optimize process chains  further development of level 3 process chains to a more complex process integration (level 2 / 1)  practicable interfaces between business and administration  operator and user models for eventual application  cost- and benefit analysis

14. The procedure model… 1.Define process chains: based on proposals from parties involved, or on implications from SCM measurement 2.Coordinate with parties involved: promote usage of pilot solutions by other businesses in the respective sector 3.Prepare feasibility studies: together with business, responsible ministries 4.Evaluate progress regularly

15. Crucial: create a win-win situation…  Guarantee demand orientation  early involvement of data suppliers  focus on existing procedures, processes  co-operation during conception and realisation phases  Create a balance of interests between partners  identification of possible pilot partners  levelling of interests through business federations  Identify additional information obligations  work out redundancies, interfaces

16. … so get involved, stay in touch.  with business:  source of suggestions for new areas  feed-back on process chains already or being implemented  with science:  development of own “science-driven” process chains  participation in pilot projects  neutral evaluation of existing projects  and with public administration.

17. Thank you!