1. PTS Workshop GEM CSUNHS Erewash CCG Emily Armstrong – Senior Procurement ManagerLynn Wilmott-Shepherd Karen Faulkner – Commissioning Manager (Derbyshire)Commissioning and Delivery Director Shaun Deasy – Contract Manager(Senior Responsible Officer) Greater East Midlands Commissioning Support

2. AGENDA 1.Arrival9.30am 2.Introductions9.40am 3.Objectives of Workshop & Guidelines9.50am 4.Breakout Session 1 – Current Challenges & Successes10.00am 5.Specification Comments10.45am 6.Breakout Session 2 – Re-designing the future11.00am 7.Next Steps12.00pm 8.Close12.15pm

3. Background NHS Erewash CCG are the lead Commissioner for the Derbyshire Non-Emergency Patient Transport Service (NEPTS). A mutual agreement between the current provider and Commissioners has resulted in a reduction of the 5 year NEPTS contract to 3 years 3 months This has provided the opportunity to engage with partners and patients on a review of the current service specification and develop ways to improve patient care and service delivery

4. Background (Cont…) The new service must provide: – a flexible and responsive service to meet the changing structure of the NHS –support locally agreed initiatives and work collaboratively with partners –enable an improvement in service delivery – using lessons learnt over the past 18 months. The new contract will commence 1 st October 2015 (awarded 1 st April 2015)

6. THE CHANGING LANDSCAPE OF THE NHS – Key changes Keogh - seven day services across the NHS; complete review of urgent and emergency care within the NHS £3.8 billion Better Care Fund Five-year “Unit of Planning” strategy for the local health economy – North and South Transformational programmes - will affect every sector of the NHS, including NEPTS which will have to adapt, engage and develop ways to support these new changes on how future patient care will be delivered

7. WORKSHOP OBJECTIVE Understand the challenges across Derbyshire Highlight current successes Develop the existing specification Remember this is your chance to shape the future service

8. WORKSHOP GUIDELINES  All opinions are valid  Listen to everyone  Actively participate  Collaborate & Compromise  Constructively challenge  Search for solutions  There is no such thing as a bad idea  Don’t talk over people  Don’t ignore people  Don’t participate passively  Don’t get stuck in the past  Don’t dismiss others opinions

9. Session 1 Current challenges and successes

10. CURRENT SPECIFICATION FEEDBACK THEMES Separate Renal Transport KPI’s Core Hours & Hours of Operation Escorts Inter county transfers Differing patient needs Vehicles Type & Planning Discharges Booking process Drivers Liaison desks Data communication Meetings and Communication Carbon Footprint Patient Experience Specialised patient requirements (e.g. MH) Interface with EMAS Home visits & assessments Pricing

11. Session 2 Redesigning the future

12. NEXT STEPS Develop the Specification and issue for reviewMid May 2014 Specification to go to Project board for sign-off 30 th May 2014 Specification sign-off by CCG Governance boardsJun to July 2014 PQQ to be publishedEnd July Competitive dialogue commencesOctober 2014 ITT issuedNovember 2014 Final decision approved by project board30 th Jan 2015 CCG Board approve final decisionFeb 2015 Contract Mobilisation April to Sept 2015 Contract Commencement1 st October 2015