1. Chapter 16: Managing Change and Organizational Learning By: Amanda Stampke & Adam Tolman

2. The Book Forces of Change External Internal Lewin’s Change Model Kotter’s Eight Steps for Leading Organizational Change Managing Resistance to Change Creating a Learning Organization

3. Article Change is needed for the future of the business Effective Communication Full and active executive support, Employee involvement, Organizational planning and analysis and widespread perceived need for the change Trust

4. Changes Experienced Downsizing Mergers TQM Restructuring Jobs Relocating Facilities Changing Work Requirements New Technology/Software New Programs

5. What is Needed Clear Vision “Executive Champion” Attention Sponsor Portions of the Change Managerial and Personal Actions Establish a Structure Measure and Reward

6. What is Needed cont. Feedback Human Element Participate in Training Be Honesty and Worthy of Trust

7. Analysis of the Change Assess Organization Turn the Vision Gather Information and Communicate reasons for the change Assess Potential Impact Plan the Communication Determine the WIIFM

8. Analysis of the Change Development of a Theoretical Underpinning Be Honest and Worthy of Trust

9. Questions?