1. www.esd-toolkit.org supported by a local government initiative sharing nationally to improve services locally Challenges 2010-11

2. supported by sharing nationally to improve services locally a local government initiative LGBM and CI Changes Need Circumstance Life event Service Outcome (PI) Determines Defines Impacts on AddressesImplies Defines eligibility for Becoming unemployed Unemployed Employment Employment & training initiatives Life eventCircumstanceNeedService 343 Impacts on

3. supported by sharing nationally to improve services locally a local government initiative Ontology expressed linearly Bereavement 6 Council tenant 88 Somewhere to live 73 Change of tenancy 711 Life eventCircumstanceNeedService Becoming a parent 2 Lone parent 105 Somewhere to live 73 Registering for a property 92 Starting school 16 Couple 1 child 103 Education School places 12 Moving home 14 Home owner 86 Ability to vote 8 Electoral register 364 changesdetermines (if eligible) implies

4. supported by sharing nationally to improve services locally a local government initiative Life’s complex uncertainties Becoming unemployed 5 Unemployed 111 Career development 53 Careers advice 887 Life eventCircumstanceNeedService Too simplistic? Life’s complex uncertainties? Different circumstances e.g: Different needs 61, snr mgr/own house/no mortgage/no children Different services in response; partner services? 37, plumber/tenant/3 children Requires comprehensive picture and response – interactive & exploratory Underlying framework changesdetermines (if eligible) implies

5. supported by sharing nationally to improve services locally a local government initiative Life events

6. supported by sharing nationally to improve services locally a local government initiative Circumstance

7. supported by sharing nationally to improve services locally a local government initiative Needs

8. supported by sharing nationally to improve services locally a local government initiative Baskets of services

9. supported by sharing nationally to improve services locally a local government initiative Life’s complex uncertainties and LGBM Some key questions: Doing the right things in the right way? Adding value, maintaining or adding no value? Removing duplication (savings)? ‘Single view’ of public sector services & providers? Responsibility? Quantifying the benefits? Linked initiatives: Tell Us Once; Total Place; Recommended reading: Nottinghamshire Customer Services Group ‘Losing Employment’ Life Events project report; July 2009;Nottinghamshire Customer Services Group ‘Losing Employment’ Life Events project report

10. supported by sharing nationally to improve services locally a local government initiative Life’s complex uncertainties and LGBM Some benefits: Removing duplication (e.g. customer providing name & address) Efficiency savings (e.g. removing activities that add no value) Increased capacity (to do the right things) Unknown benefits (e.g. well being, reputation, long term) Some challenges Achieving a ‘single view’ of public sector services & providers Identifying who should take responsibility Information sharing (removing the barriers) Quantifying the benefits Capitalising on initiatives such as Tell Us Once; Total Place;

11. supported by sharing nationally to improve services locally a local government initiative Challenges 2010-11 Coalition Agreement & £6.25bn savings (£1.65bn LGov’t) CLG £1.2bn cuts (biggest by far) Freeze council tax Finance review of local government Publish government data CAA scrapped “....more transparency, richer data, less inspection.....” Abolish GO London (& others?) esd-toolkit (‘ working locally to improve nationally ’) Core purposeCore products/service USPTarget audience(s) & stakeholders vfmKey messages & media

12. supported by sharing nationally to improve services locally a local government initiative Challenges 2010-11 Tony Hinkley www.esd.org.uk tony.hinkley@esd.org.uk 07503 002282 Sheila Apicella www.esd.org.uk Sheila.apicella@esd.org.uk 07769 692989