1. Operations focus MidwayUSA Bill Clinton Vice President of Merchandising

2. Operations Focus The Goals of Category 6 Deliver Stakeholder Key Requirements Proactive Improvement & Innovation Capitalize on Process Interactions Long-Term Sustainability

3. Key Takeaways Foundation Vision Mission Values Strategies

4. Key Takeaways Balance by Design: Have a Stakeholder Focused Approach Operational Goals Customer Satisfaction Employee Satisfaction Supplier Satisfaction Shareholder Satisfaction

5. Key Takeaways Consistency = Quality Actual Process = Process Documentation

6. Process Management Execute Monitor & Measure Feedback Innovate 6.1 Work Processes Process Management

7. 6.1 Work Processes In-Process Measures Daily/Weekly Results Dept. Key Measures

8. 6.2 Operational Effectiveness Cost Control Reduce Inspection Frequency System documentation can reduce process costs Build error proofing in

9. 6.1 Work Processes Managing for Innovation: Two kinds of innovation Prioritizing opportunities Resource Planning Changing course

10. 6.2 Operational Effectiveness Supply Chain Management Just like 6.1(b), but….

11. 6.2 Operational Effectiveness Safety and Emergency Preparedness Safety The Primary Goal Safety as a process Emergency Preparedness Identify Plan Deploy Practice

12. Cat 6 Operations Summary: Strong Foundation Know who you are Capitalize on Integration Iterate Plan for Success

13. Summary Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com