1. Morale and Welfare Presentation to Reservists Calgary, Alberta – 30 March 2016 LCol (Ret’d) Bruce Pickard, VP Information Services, Chief Information Officer, CFMWS

2. What CFMWS does for YOU Personnel Support Programs (PSP) Retail Services (CANEX) SISIP Financial Casualty Support Management (DCSM) Military Family Services (MFS) Support Our Troops program Canadian Defence Community Banking Program (CDCB) Canadian Forces Appreciation Program CFOne Card 2

3. Approximately 4,000 “Staff of the Non-Public Funds, Canadian Forces” – Number increases due to casual employment, esp. in summer – 1,895 full time, 856 part time, 1,333 casual, 169 temporary staff – 41% CAF affiliation (Retired and/or Family) 206 Canadian Armed Forces members 153 National Defence public servants 1,000 at Military Family Resource Centres (locally employed) Plus many, many volunteers 3 Defence Team – Morale & Welfare

4. Organizational View 4

5. Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 5 CFMWS Vision

6. PSP 6 Military Fitness Military Sports Health Promotion Human Performance Messes Community Recreation Special Events Speciality Interest Activities (Golf, Curling, Marinas, etc.) Newspapers Deployment Support & Resources Community Gateway (NPP Web Local B/W/U portal)

7. PSP – CAF Sports Program As of 1 Sept 2015, Class A reservists are eligible to participate in all aspects of CAF Sports Program. – Intersection/Inter-unit – Regional, National, International – CISM program activities Authorization must first be received by the CO and meet eligibility Criteria. Note that volunteer service without pay is not permitted during participation. Salary is a Unit responsibility. Ref: UNCLAS CANFORGEN 165/15 CMP 073/15 7

8. PSP - CISM Canadian Armed Forces athletes and teams competed in the following sports at the 2015 Military World Games: - Basketball (Men’s)- Fencing - Golf- Marathon - Sailing- Shooting - Soccer (Men’s)- Swimming - Taekwondo- Track and Field - Triathlon- Volleyball (Men’s & Women’s) 8

9. PSP – FORCE Incentive Program Merit-based recognition of top performers 9

10. PSP – DFIT.CA Reactive Interface and Mobile Site NEW and IMPROVED! 10

11. is YOUR MILITARY STORE! (No Interest Credit Plan, CANEX Rewards Program) Also offers: The Personal Home & Auto Insurance Home Heating Oil Rebate Program Online capability now available at CANEX.ca 11 Commercial Services Quality products and services, competitively priced! NEW

12. 12 Commercial Services – CANEX CANEX.ca – Delivering a consistent and familiar shopping experience ̶Featuring Pride of Association Kit Shop merchandise, Military affinity products & programs and brand name merchandise with extended aisle (certain categories) ̶Free shipping (with exceptions) and flexible options ̶Mobile friendly TACTIX Boutiques with Kit Shops and Pride of Association merchandise ̶Elite line of clothing and accoutrements No Interest Credit Plan ̶12, 24 or 36 month plans (No money down, not even the taxes), ̶12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%) National vendor partnerships ̶Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway

13. WE OFFER: Term Life insurance Financial planning CAF Savings Plans Financial counselling Financial education Travel insurance Online learning centre NEW 13 Commercial Services – SISIP Our insurance and financial products cost less than the industry standard! NEW

14. 14 Commercial Services SISIP Financial Comparative costs: SISIP FinancialIndustry Standard Financial Planning (No commission) No fee option since 1 JAN 2015 $6 - $12/month (depending on rank), includes e-filing one basic income tax return Approximately $100/hour 1 or 1% - 3% of assets under management 2 $59 for one basic income tax return 3 Financial Counselling (Confidential) Free Approximately $120 4 / session or enrollment Fee of 15% of total debt + monthly charge of $50 + cancellation fee 5 Term Life Insurance ($100,000 in coverage / 25 year old male / non-smoker) $6/month Varies $11 - $13 /month 6 1 CBC News (April 2012) / MoneySense Magazine (October 2012) 2 moneysense.ca – Where to find a fee-only Financial Planner 3 H&R Block 4 Credit Canada 5 debtfreesolutions.ca – Consumer Credit Counselling sample contract 6 Compulife Software Inc.

15. Proudly served by BMO Bank of Montreal Offers discounted banking plans, competitive mortgage rates and SOT MasterCard to meet Reserve lifestyle and needs Student Line of Credit – Replaces previous CFPAF Education Loans – Up to $13K @ BMO’s preferred (employee) rate – For full & part time students Canadian Defence Community Banking Program (CDCB) 15

16. Visit your local Integrated Personnel Support Centre (IPSC) 4520 Crowchild Trail Southwest, Calgary, Alberta Return to Duty Program Casualty Administration and Advocacy Peer Support Outreach & Education 16 Joint Personnel Support Unit (JPSU) “Caring for our own”

17. 17 Transition Services National Coordination of all Career Transition activities: – Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars – Career Transition Workshops – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling. Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Canada Company – Military Employment Transition (MET) Program – 137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc. Partnerships: Prince’s Charities-Operation Entrepreneur, Prospect: Forces @ Work, H2H: Helmets to Hardhats, Association of Canadian Community Colleges (ACCC), The Canadian Franchise Association, Forum for International Trade Training (FITT)

18. Support serving members and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk) Mental health support Child care Access to health care Spousal employment 18 Military Family Services Community integration Transition support Education transitions Special needs of loved ones

19. Military Family Resource Centres Located at 4225 Crowchild TR SW, Calgary, AB Family Information Line (FIL) 24/7 bilingual, confidential service Information – Referral – Crisis Support 1-800-866-4546 www.FamilyForce.ca For and about Canadian military families 19 Military Family Services

20. $22M has been received since 2006 from personal contributions to SOT Fund, proceeds from third party events, contributions from external charities/foundations 20 Support Our Troops Program Military Families Fund Provides individual and family support to the CAF community (>2000 families) Soldier On Fund Contributes to a healthy, active lifestyle, funded a wide range of programs Hospital Comforts Fund Basic amenities for hospitalized members Op Santa Claus Gift package for deployed members over holidays Boomer’s Legacy / Natasha’s Wood Fund

21. 21 SOT Financial Support Canadian Forces Personnel Assistance Fund (CFPAF) now merged into the Support Our Troops program Reserve Force members now have access to all SOT support vehicles – Individual financial assistance – Access to programs: camps, scholarships, grants Scholarships 9 scholarships awarded in the fall Plus, 7 x $10K to be awarded annually National Camp Program Military families can apply to receive a grant to subsidize summer camp expenses. (Over 400 grants awarded in 2015)

22. Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation. Over $2.3M has been disbursed to provide access to equipment, training and events $3.5M has been raised by donations from Canadians, corporations and other organizations 22 Soldier On Fund

23. Variety of discounts to the Canadian Forces community in recognition of their sacrifice & dedication Save at more than 100,000 locations locally, nationally and worldwide Travel and leisure / Everyday discounts CF Getaways includes access to: –Armed Forces Vacation Club –Gov Vacation Rewards –Go Touch Down Travel and Tours –UK and Australian military discount programs CF Appreciation Program NEW 23

24. CF Getaways: access to 3,500 accommodations in 80 countries starting at $369 USD per week. Examples: Visit: www.cfappreciation.ca Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD Barnsdale Country Club Rutland, England 7 nights/$369 USD Wyndham Ka'eo Kai Kauai, Hawaii 7 nights/$369 USD 24 CF Appreciation Program 24

25. CF Appreciation – Calgary Local and National Partners - Examples

26. CFOne Card GET YOURS TODAY! www.cf1fc.ca Confirms that individuals are a member of our One Community – One Million Strong Provides access to MW programs, services and facilities Over 150,000 CFOne Cards issued Introducing…The Platinum CFOne Card: For serving CAF members, Veterans and their respective families. Effective 1 Jan 2016, the NDI 75 card will cease. The CFOne Card now clearly depicts veteran status with the CF Community and will be used as proof of service with the CAF. 26

27. Currently provides access to: CANEX Rewards Program (the program that rewards you for shopping at CANEX) CF Appreciation Program (the official discount program of the Canadian military community) Plus! Use your card for * : *Eligibility criteria apply for each of these programs/services. CFOne Card …and more to come 27

28. DND/CAF Ombudsman Mandate Operates independently of CAF chain of command and DND civilian management Ensures fair treatment of concerns raised by members of the defence community Services Information, education and referral Investigations –Individual –Systemic 28 www.ombudsman.forces.gc.ca 1-888-828-3626

29. Canadian Forces Liaison Council The CFLC promotes the benefits of Reserve Force training and experience to the civilian workplace. CFLC Programs: ExecuTrek Awards and Recognition Program Reserve Assistance Program (RAP) Reserve Unit Support Plan (RUSP) 29

30. Helmets to Hardhats 30 Visit: www.helmetstohardhats.ca Shortage of skilled workers – your chance to get the skills!! Non-profit run by military vets for military vets 60 different trades: good pay, pension & benefits Allows Reservists to do extended training or ops – no penalty “Teens to Trades” – great for youth joining reserves!! Unique apprenticeship & employment opportunities in building & construction industry for Reservists

31. Royal Canadian Legion Canada’s largest Veteran support and community service organization More than 300,000 members in over 1400 Branches across Canada Legion Branch: a place where people come to support their community, their families, & the military Promotes Remembrance of the men and women who made the ultimate sacrifice for our Country 31 Visit: www.legion.ca

32. Morale and Welfare Services Directory Choose the description that best matches you from the list of categories. View the full catalogue of CFMWS services that may benefit you and follow the links to learn more. Answers one simple question: What services are available to YOU? 32 Visit: www.cfmws.com/YourServices

33. Questions? 33