1. What it Takes to Bring HOPE To Consumers Carol A. Kivler, MS, CSP © Copyright 2015 Kivler Communications– All Rights Reserved

2. As a health care provider: © Copyright 2015 Kivler Communications – All Rights Reserved The consumer depends on you more than you know.

3. As a health care provider: © Copyright 2015 Kivler Communications – All Rights Reserved YOU can make the difference between “full recovery” and “giving up” in the life of your consumer.

4. As a health care provider: © Copyright 2015 Kivler Communications – All Rights Reserved Be the voice of HOPE

5. Help me to understand! © Copyright 2015 Kivler Communications – All Rights Reserved H O P E Consumers count on you… ELPELP

6. © Copyright 2015 Kivler Communications – All Rights Reserved HELP increase awareness – know what consumers need to hear: Depression is an illness, not a character flaw. You did not cause it nor can you “will” it away. It is very common and can affect anyone at anytime. Recovery is not only possible, it’s probable!

7. Offer ideas I may not have considered! © Copyright 2015 Kivler Communications – All Rights Reserved H O P E FFERFFER Consumers count on you…

8. © Copyright 2015 Kivler Communications – All Rights Reserved OFFER ideas that go above and beyond your call of duty: Let’s discuss all the treatment options so we can find a best fit for you. Let’s create a “recovery action plan” that includes healthy activities and diet. Let me tell you about some wonderful organizations where you can connect with others like you.

9. Partner with me on my journey to wellness! © Copyright 2015 Kivler Communications – All Rights Reserved H O P E ARTNERARTNER Consumers count on you…

10. © Copyright 2015 Kivler Communications – All Rights Reserved PARTNERING with your consumer increases their willingness to comply and their ability to recover: Tell me about your life outside of depression, so I can better understand you. Give me some feedback, so I can better serve you. Evaluate my bed-side manner, so I can make necessary adjustments.

11. Erase stigma that damages me and my fellow consumers. © Copyright 2015 Kivler Communications – All Rights Reserved H O P E RASERASE Consumers count on you…

12. © Copyright 2015 Kivler Communications – All Rights Reserved ERASING stigma will increase the number of consumers who get treatment and recover: I avoid saying things that create more stigma surrounding mental illness and its treatments. I promote organizations that combat stigma, change policies, and decrease discrimination. I help consumers and their loved ones distinguish between the myths and realties.

13. Celebrate each of their accomplishments! © Copyright 2015 Kivler Communications – All Rights Reserved RECOVERY!

14. Together, we can bring Hope and Recovery to consumers! © Copyright 2015 Kivler Communications – All Rights Reserved

15. Carol Kivler, MS, CSP Mental Health Advocate, Author, Trainer and Speaker Raising Awareness – Instilling Hope – Combating Stigma www.carolkivler.com ● 609-882-8988 © Copyright 2015 Kivler Communications – All Rights Reserved