1. Why Can’t You Understand What I am Saying? NSAE Speaking of ANDY GREENBERG speakingofandygreenberg@cox.net Andygreenberg.wordpress.com402-250-3895

2. The Quiz Five Bottles of Coke Five Bottles of Coke ¾ of a pound of bread ¾ of a pound of bread Chickens Chickens Pick up the phone Pick up the phone

3. What Happened You were influenced-by the past- 3 rd grade You were influenced-by the past- 3 rd grade Listening skills were a little sharper as you paid attention Listening skills were a little sharper as you paid attention Might have reverted backwards Might have reverted backwards

4. What really frustrates you? Why can’t you understand what I am saying? Why can’t you understand what I am saying? What can’t (you) accept what I am saying? What can’t (you) accept what I am saying? They are different They are different We have to accept that they understand but don’t accept! We have to accept that they understand but don’t accept!

5. THE GOLDEN RULE Do unto others as you would like to have done unto you Do unto others as you would like to have done unto you STUPID RULE! STUPID RULE! OLDIES VS HARD ROCK OLDIES VS HARD ROCK THE PLATINUM RULE Do unto others as they would like to have be done to them THE PLATINUM RULE Do unto others as they would like to have be done to them

6. 3 parts to a message The person talking The person talking The message The message The person receiving the message The person receiving the message

7. If I were you! If I were you this is what I would do If I were you this is what I would do No one is like you No one is like you We are not like anyone else We are not like anyone else We all have different spheres of influences backgrounds, goals and desires We all have different spheres of influences backgrounds, goals and desires Effective communications only works when you think of the other person as a different person than you Effective communications only works when you think of the other person as a different person than you

8. What language are you talking Yours Yours Or the person Or the person To be an effective communicator you have to talk to them in their language To be an effective communicator you have to talk to them in their language But even when you do in can be confusing But even when you do in can be confusing A show on Broadway A show on Broadway

9. I TOLD YOU SO Language goes beyond words Language goes beyond words Pace, pitch, volume, accent Pace, pitch, volume, accent Lyrics for a song can be done as hip- hop,rap, dance, hard rock, etc. Lyrics for a song can be done as hip- hop,rap, dance, hard rock, etc. Same with your message Same with your message Prepare your message for the personality style of your audience- listener Prepare your message for the personality style of your audience- listener

10. Can you hear me know? If you sense any way that the person is not understating you- be sure to ask? If you sense any way that the person is not understating you- be sure to ask? Ask for feedback- they will appreciate it (Can you hear me know?) Ask for feedback- they will appreciate it (Can you hear me know?)

11. Talk or Write? The spoken word is usually more misunderstood than the written word The spoken word is usually more misunderstood than the written word Take a moment to think on how you would write what you are about to say! Take a moment to think on how you would write what you are about to say! Usually you picture the receiver of the written word-do the same when you speak! Usually you picture the receiver of the written word-do the same when you speak!

12. Learn your ABC’s Say the ABC’s very fast! Say the ABC’s very fast! Now very slow Now very slow Alternate between fast and slow Alternate between fast and slow What have you learned? What have you learned? You CAN control the pace you speak at will You CAN control the pace you speak at will That way the person identifies with you! That way the person identifies with you!

13. I Love You! There are so many ways to say it There are so many ways to say it Once you learn that you can change your delivary even to a total stranger, then you can master the communications skills! Once you learn that you can change your delivary even to a total stranger, then you can master the communications skills!

14. Why Can’t You Understand What I am Saying? NSAE Speaking of ANDY GREENBERG speakingofandygreenberg@cox.net Andygreenberg.wordpress.com402-250-3895