1. Public Libraries Supporting Older People Access Digital Services Tom Forrest Independent Library Consultant Indian Public Libraries Conference 2016

2. When digital is fun

3. Many of us assume that older people don’t like new technology If that is true, it is because they have not yet found a use for it that matches their interests or meets their needs

4. Longer lives – active lives? People are living longer People who have worked for 40 years could have a RETIREMENT of 20 years – and more Government wants to encourage many more people to have an active old age To be active in today’s society we need (at least basic level) ICT skills

5. Vital Role for Public Libraries Governments want: – Public services to be accessible online – In fact, to be “digital by default” Public Libraries can make a significant contribution to these aims by providing: – computers and internet access – Staff time to give personal support to help people feel comfortable with IT and increase their confidence

6. Why public libraries?

7. Public Libraries are trusted, safe places Library staff and library volunteers have the people skills and can support older people to “give computers a go” Activities range from Taster Sessions to more structured learning programmes

8. A Silver Surfer

9. Public Libraries were quick to identify the needs of older people Informal sessions for Silver Surfers helped to create a relaxed environment for older people to give things a try No one is made to feel inadequate Small groups gave people individual attention

11. Learn My Way Created by the Tinder Foundation – a UK charity committed to bridging the digital divide Working with public libraries to promote free courses at different levels: – Get Ready – Get Started – Learn More

12. Things we must consider Every older person is an individual Not all older people like the same things Some are afraid of computers – Because they don’t understand them They might have had very successful careers that didn’t require digital skills – And don’t want to feel or look inadequate at this time in their life

13. Older people have a lot to give to young people Public Libraries are great places for older people to do voluntary work, such as helping children learn to read

14. And young people can volunteer to help train and support older people in It and digital skills Inter-generational programmes have many additional benefits – understanding & respect

15. Those of us who take IT for granted can forget how daunting the most basic things can be

16. Some ‘hooks’ for some older people Contacting family and friends Email | Skype | Facetime Online shopping Safe finance online Access to public services online Tax | Driving Licence | Health Services Fun stuff! Hobbies | Cooking | Travel

17. It makes you feel young again!

18. Older People who suffer from dementia

19. Memory Boxes

20. Memories – on a Tablet

21. Summary Public Libraries can play an important, active role in helping older people gain confidence in using digital technology They cannot do it on their own – PARTNERSHIP with other organisations that share these aims is critical It is vital that Government knows what public libraries are doing and can do to help address the digital divide

22. Yes, he’s having digital fun

23. But he’s not the only one!