1. Customer Communications Educating Your Customers During an AMI Deployment Andrea Davis Business Development - Water Metrology

2.  Customer concerns −Privacy concerns −Health concerns −Higher utility bill  Key messages −What, why, when and how?  Communications plan  Sample communications  Communications toolkit −What’s included? −How do I get it? What We’ll Cover

3.  Higher utility bill  Health concerns  Privacy concerns Customer Concerns

4. Higher Utility Bill  Concern −Meter inaccuracy equating to a higher bill  Communication −History of under billing −Timing of deployment −Customer access to more frequent usage data

5. Health Concerns  Concern −Adverse health effects - RF exposure  Communication −System operates within FCC regulations −Numerous studies and reports −http://www.sensus.com/web/usca/rfhttp://www.sensus.com/web/usca/rf 1. Utilities Telecom Council Study, 2010 There is no known long term health effect from exposure to RF energy at levels below those designated by the FCC. This energy is all around and the energy associated with smart meters is far less than those of other common services and equipment. 1

6. Radio Frequency Levels

7. Privacy Concerns  Concern −Installers coming onto property or into home −Utility “spying” on customer or sharing usage data  Communication −Installer information −Privacy policy −Secure data transmission

8. Key Messages

9. Communications Plan Methods Timeline Recipients FAQs Communications Plan Key Messages

10. Town of Cary, NC

12. Newsletter update: Installation complete Installation progress map

13. Sawnee EMC

15.  How to use it  What’s included −Key messages −FAQs −Communications timeline −Templates: Customer letter Postcard Door hanger Bill insert News releases Web page Photos  How to get it Customer Communications Toolkit