1. © 2013 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill Chapter 3 Listening

2. 3-2 Poor Listening Skills After listening to a 10-minute presentation, how much is understood and retained? Ten minutes later: 50% Two days later: 25%

3. 3-3 Hearing vs. Listening Hearing – your ears pick up sound waves being transmitted by a speaker Listening – making sense out of what is being transmitted “Hearing is with the ears...... listening is with the mind.”

4. 3-4 How to Listen Effectively Prepare yourself physically and intellectually Be willing to expend energy Listen analytically Take notes

5. 3-5 How to Listen Effectively Option A Main Ideas Shortage of organs Many will die waiting Situation worse than it looks Support material All parts of U.S. Liver—13% died last year Heart—20% died 1000s die before names can reach lists Response Why is heart stat higher?

6. 3-6 Shortage of organs All parts of U.S. Many will die waiting Liver—13% died last year Heart—20% died—why higher? Situation worse than it looks 1000s die before names can reach lists How to Listen Effectively Option B Shortage of organs All parts of U.S. Many will die waiting Liver—13% died last year Heart—20% died—why higher? Situation worse than it looks 1000s die before names can reach lists

7. 3-7 How to Listen Effectively Resist distractions –Auditory –Visual –Physical –Mental Avoid fake listening Give every speaker a fair chance Control emotions

8. 3-8 The Listener’s Responsibilities Show courtesy and respect Reject electronic intrusion Know that multitasking mars performance Know that multitasking can hurt you professionally Provide encouragement

9. 3-9 Speech Evaluations Listen objectively Take notes Look for both positive and negative aspects Give positive comments first Couple negative comments with positive alternatives In most cases, ignore nervousness Be specific

10. 3-10 Speech Evaluations Don’t be defensive Seek clarification Strive for improvement When receiving evaluations:

11. 3-11 Tip 3.1 Take Notes in Important Conversations and Small-Group Meetings

12. 3-12 Tip 3.2 Learn How Listeners Show Respect in Different Cultures

13. 3-13 Tip 3.3 Confront Electronic Rudeness

14. 3-14 Tip 3.4 Express Appreciation to a Speaker