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2. Setting up an email account- technical 2

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7. 1. Open GMail, and click a "GMail" button on the left, 2. Click Contacts option, 3. Click 'New Group' option to open it, give a name to a new group, for example 'Work', then click OK to create it, You will see a new group shown on the left among the Contacts. 4.Click on 'Work' group to open it, 5. Click on the icon (see image)... it will open a window to start adding contacts to this group For example, you have a contact Brian...Type 'Brian' in the window... Brian's e-mail will pop up... click on it Click Add button 6. Next, for example, you have Carol in your contacts to add to the group... Type 'Carol' in the window... Carol's e-mail will pop up... click on it Click 'Add' button. 7.Continue the same procedure until you enter all your work contacts, their e-mails also will be shown, 8. A new group 'Work' will be shown on your Contacts with a number of contacts in parenthesis, 9. At this time click 'Contacts' button, then 'GMail' option to return to the original page, 10. Click 'Compose' button to start composing an e-mail for the new 'Work' group Enter a word 'work' in the “BCC:" field - it will bring a 'Work group' up into the window, click on it, All your work contacts will be automatically inserted into the “BCC:" window. 7

8. Log in to your account then click inbox. The email inbox will provide a summary of what is waiting there. The user can glance at the inbox line and see how many emails are in the inbox, how many of them are unopened, and in some cases, how many are flagged as urgent or "favourites," depending on the settings that are in place. Begin opening emails. Click on the first email to be read. Read the message and determine if it is for informational purposes only, or if a response or other action is required Act on each email as it is read. Reading emails and then leaving them in the inbox is a good way for them to pile up and quickly be forgotten. As soon as the email is read, file it in a specific folder, respond to it, print it out, or send it on to someone else for action. Continue working through the inbox until all of the emails are read, and responses have been sent, if necessary. Delete those that are no longer needed so they are not taking up space in the email inbox READING EMAILS- Non technical 8

9. Open your Contacts list by clicking Gmail in the top-left corner of your Gmail page, then choose Contacts. If you are a Google Apps user, click Mail and then Contacts. Click the New Contact button in the top-left corner. Enter your contact's information in the appropriate fields. Any information you add will save automatically. Automatically added contacts Email addresses are automatically added to your Contacts list each time you use the Reply, Reply to all, or Forward functions to send mail to addresses that don't already exist in your Contacts list. Each time you mark a message as 'Not Spam,' your Contacts list is also automatically updated so that future messages from that sender are received in your inbox. Also, if you use Google+, adding a person to your circle will also add them to your Contacts list in Gmail. If these addresses don't appear immediately, try waiting a few minutes or signing out of your account and signing back in. Look for automatically added contacts in the Other Contacts group on the left side. If you don't want contacts to be automatically added, follow these steps: Click the gear icon in the upper right, then select Settings. In the General tab, find the “Create contacts for auto-complete” setting and choose I’ll add contacts myself 9

10. To begin writing an email in Gmail, first click on "COMPOSE". or this example you will use the following information in your email: To: lwtstudent@gmail.com – this is the recipient addresslwtstudent@gmail.com Subject: This is my first email – use a keynote here Message: This is a test from my new email account! Signature: Bob Smith Now that the boxes are filled, see how the completed email will look just before you are ready to click the "Send" button. What's left to do? It's now time to use your mouse and click on the "Send" button. The "Send" button can be found towards the bottom left of the email window near the receiver's email address. Look for it outlined in red. 10

11. Email is a wonderful tool for sending and receiving a lot of information quickly and securely. However, it’s important that your personal information remains secure and safe and that you aren’t open to viruses or hackers. Here are some safety tips when using email: Change your password regularly and keep it in a safe place. Don’t share your password with anyone. Don’t open attachments from anyone you don’t know. Log out or sign off from your account when you’ve finished looking at/sending your email. Don’t reply to spam or forward chain emails. Keep your personal information personal – don’t share bank or credit card information by email. Your bank will not discuss your private financial situation by email. If you receive any correspondence that claims to come from your bank, telephone your branch to verify it and discuss the matter over the telephone instead. Make sure that you have antivirus software installed and keep it up to date. 11