1. Membership… the story so far Em Brown Membership and Involvement Manager

2. Membership is important…thank you for being part of it. “We exist to deliver the best possible care for every community in Leeds” To do this, we need to work in partnership to continuously improve. Statutory requirement to involve patients and the public Foundation Trusts must have members Quality, change and business benefits for the trust Benefits of being involved

3. Current public membership = 7,777 The main phase of membership recruitment activity came to an end in August 2013, when the target of 7,000 public members was achieved. Since then membership recruitment has continued on a smaller scale, to manage turnover of membership and maintain the required number of members. This shift in activity enables a greater focus on membership engagement.

4. The membership of Leeds Community Healthcare NHS Trust is generally diverse and representative. The membership is well spread across all three membership constituencies in Leeds so there are no concerns about the geographic spread. Public Constituencies Chart

5. Under-representation of men (35.8% of membership, 49.3% of local population) - the men’s health campaign led to an improvement of 0.75% but this has since been static Membership by Gender

6. Gap in representation of 60-74 year olds (12.2% of membership, 15.2% of local population) Over representation 22-49 year olds Membership by Age

7. Slight under-representation in some communities in Leeds, with targeted activity being undertaken: ‘Mixed White and Asian', 'Pakistani', 'Bangladeshi' and 'Chinese' and ‘White - Gypsy or Irish Traveller’ Apparent under-representation in ‘White - English, Welsh, Scottish, Northern Irish, and British’. It is likely that outstanding ethnicity information still to be captured from the members would address this as 35.8% of the membership has not stated. Membership by Ethnicity

8. Making involvement meaningful and effective “VOICE AND INFLUENCE” Patients, carers and the public having a voice and genuinely influencing decisions

9. Involvement must include each of the four parts of the feedback cycle. If any one part of this cycle is missing, the trust of people involved will be compromised.

10. We found the session enjoyable and informative. We were also overwhelmed by how kind everyone we came into contact with was. I want to give something back to the organisation who has kept me alive and helped me to get to the stage of health I find myself at present. (Involvement) gave me the opportunity to meet new people and examine my own personal values. My day to day job doesn’t make me feel valued. Membership does. It was the first time that I felt I was making a difference and not just ticking a box. I felt valued throughout the process.

11. Learning from your experiences of involvement: The highest levels of satisfaction (in order) were in feeling views were heard, feeling safe and supported in expressing views and knowing how you will get feedback. The lowest level of satisfaction was feeling confident involvement will have an impact. Overall satisfaction rate October 2014- September 2015: 81.7% % responses agree or strongly agree The activity was well planned 83.7% The venue was accessible 80.84% I had enough information 79.2% The information provided was clear and easily understood 83.5% I felt supported and safe in expressing my views 88.4% My views were heard 89.1% Staff responded appropriately to feedback 81.1% This activity was useful to me 83.5% I feel confident my involvement will have an impact 75.8% I know how I will get feedback 87.9%

12. Examples of involvement Quality priorities: ‘my LCH experience’, patient story at Board Leeds Community Healthcare Charity Volunteering including ‘tea parties’ at CICU and SLIC Safe Clean Care project and PLACE Recruitment including interviews, focus groups and assessment centres Corporate induction Dementia Friends Awards Service planning and change events

13. Active Membership 93 public members have attended membership events and activities this year. The highest percent (31.2%) of active members this year were aged 60- 74 62.4% of active members were female Over 2,000 receive our monthly ‘Active and Involved Bulletin’ We have received 1169 responses to our online surveys and questionnaires this year from public members, patients and staff including My LCH experience, membership activities and service change engagement.

14. Contact details Membership and Involvement Team 0113 220 8596 lchmembership@nhs.net www.leedscommunityhealthcare.nhs.uk/membership_/

15. Over to you… Ideas for involvement Roles and responsibilities in engagement Improving our engagement with specific communities Measuring and learning from satisfaction of involvement Benefits of being involved How we learn from conflicting feedback Supporting active involvement of more members Anything else…what’s a priority for you?