1. The Socially Enterprising Railway Prof. Paul Salveson MBE (University of Huddersfield and Arriva UK Trains)

2. Background ATOC commissioned ACoRP to research experience of TOCs working with small businesses. The research was carried out by Heart of Wales Line Development Co. – a rail-based social enterprise – David Edwards and Rachel Francis Final report will be ready late May

3. Each a glimpse..... But not gone for ever! A few snapshots of some of the case studies around the UK Lots more out there!

4. Anyone for tea?

5. And to go with it......

6. The mobile station buffet

7. Return of the traditional station buffet!

8. The perfect combination

9. Pop-Ups with Virgin

10. No ordinary booking office

11. Kilmarnock: before

12. And after........

13. Local pride...Kilmarnock Station Village

14. “The Giftie Gi’ Us...”

15. Marriages made in heaven? All happens at Pollokshaws West

16. The last railway nursery...thriving!

17. Be inventive!

18. Are you being served?

19. The Benefits: Rail Industry Breaks down barriers between railway and community: builds trust Brings stations back to life; makes them attractive and welcoming Adds additional services (e.g. On-train catering) Right approach can bring external investment ‘Feel good’ factor drives up usage Small but not insignificant extra property income New niche markets (freight...and more)

20. Benefits: Local Communities Creates jobs and training opportunities Offers affordable space to SMEs Local economy grows Brings station environment back to life – local pride Provides a base for SME networks: ‘Kilmarnock village’ Builds further potential opportunities

21. Benefits: Passengers Stations become welcoming and fun places Additional services e.g. -Station cafe/pub -Other retail services -on-train catering Potential new ticket office facilities Less anti-social behaviour Passengers are part of their communities – local pride in ‘our station’

22. Recommendations (1) Nurture relationships: TOCs would benefit from a dedicated resource at senior level : each TOC should have a ‘champion’ who understands how SMEs work (+ local Station Mgr. role) Partnership working: TOCs would gain from working with ACoRP and Community Rail Partnerships (CRPs) to identify areas where there is further potential Celebrate success.....but learn from the occasional failure Government framework: The Department for Transport’s encouragement of partnership with SMEs through the franchising process is vital – let’s monitor the results Go local: Network Rail’s new devolved structures could include a role for a ‘local business development manager’ - the link with the TOC equivalent on e.g. development land and buildings not within the TOC lease

23. Recommendations (2) TOCs – and passengers - would benefit from independent ticket retailers able to offer internet-based special offers to customers – widens the market TOCs should be realistic about the level of rents charged to SMEs. Offering tailored packages beginning on a peppercorn rent basis and growing towards a commercial rent is in everyone’s interest. Profit share? ACoRP has a key role to play in disseminating good practice among SMEs e.g. annual Community Rail Awards. Develop a network for SMEs involved in rail via ACoRP? The ‘community business unit’ concept has huge potential – more pilots needed