1. Types of Pro. Comm. Verbal vs. Nonverbal Direction Informal vs. Formal

2. Verbal vs. Nonverbal Verbal Communication using spoken word. Best used: – Serious or controversial topics – Disagreements or when emotions are involved. – 1 st time explanations (with written too) Nonverbal Communication without, or in addition to, spoken words. – Written – Body Language – Paralanguage Are people more likely to remember a verbal or nonverbal message when communicating with others? Why?

3. Informal vs. formal Informal Casual language used in casual settings. – Includes slang, and other phrases (“like”, “ya know”, “stuff”) that allow you to feel comfortable when communicating – Text talk (LOL, JK, :-), OMG, etc…) Formal The use of standard English, with careful pronunciation, correct grammar & spelling, variety of vocabulary, and full sentences. Expected in the workplace. Why is formal language important? – People associate the way you talk with the type of person you are and the level of education you have received. – Employers hire people who sound intelligent.

4. Comm Direction Downward – Managers to workers – Ex: new policies or instructions Lateral/Horizontal (across) – Among peers/equals – Ex: working on projects together Upward – Workers to managers – Ex: requesting permission or status reports How will your style of communication change with each direction? Does your topic effect your style choice?

5. Types of Pro Comm Writing On your own paper you will complete the below writing prompts. You will make up names, reasons, and details within each situation. Remember your delivery will change depending on the type of comm. being used. BE DETAILED!!! 1.Write a formal, upward letter requesting more hours of work during a holiday break. (5+ sentences.) 2.Create an informal, yet professional, lateral phone conversation discussing a new product your company has developed. (10+ sentences/quotations) 3.Write a formal, downward memo/email explaining the new dress code policy for your company. (10+ sentences)