1. Using Graduate Students and Educational Partnerships to Drive Practice Improvement Join the conversation on Twitter: #CPI14

2. USING GRADUATE STUDENTS AND EDUCATIONAL PARTNERSHIPS TO DRIVE PRACTICE IMPROVEMENT Bradley Cole, MBA, CMPE Blain Alfonso, MHA Join the conversation on Twitter: #CPI14

3. Background Need Established – State funding cuts – Government regulation – Department QI focus Opportunity Presented – Call from MHA program director Partnership Formed – Met needs of department and MHA program Join the conversation on Twitter: #CPI14

4. MHA Program Structure 2 Year Program 1 Summer Semester Evening Classes Students Contracted through USC Tuition Reduction for Out of State Students – With paid GA Most student have a GA Required to do 1 semester residency Join the conversation on Twitter: #CPI14

5. The Students Jon Hand9/1/09 – 12/15/09 Ashley Vertuno9/1/10 – 5/5/12 Blain Alfonso8/16/12 – 5/15/14 Jordan Jones8/16/12 – 12/15/13 Dani Anderson6/1/14 – 5/15/16 Join the conversation on Twitter: #CPI14

6. Jon Hand, MHA Practice statistics Financial analysis Nursing roles / staffing Sept 2009Dec 2009 Join the conversation on Twitter: #CPI14

7. Ashley Vertuno, MHA Research Crystal Reports Training Data collection/reporting Financial reporting QI Dashboard development Patient-Centered Medical Home 20092012 Join the conversation on Twitter: #CPI14

8. Jordan Jones, MHA Physician Quality Reporting System SAS programing Meaningful Use attestation Interim Finance Manager Patient Centered Medical Home Recognition EHR onboarding/workflows Data collection/reporting 2012 2013

9. Blain Alfonso, MHA Meaningful Use attestation Patient Centered Medical Home Recognition EHR Enhancement requests Referral research EHR workflows Data collection/reporting Interim Data Analyst 20122014

10. Dani Anderson, MHA Candidate Meaningful Use 3 rd Next Available Contracts Patient Advisory Council Quality Team EHR Data Reporting 20142016 Join the conversation on Twitter: #CPI14

11. Practice Improvement Achievements Meaningful Use PCMH Physician Panel Management QI Dashboards Internal Transitions (business office, reporting) Contract (MSA) Tracking Database Reporting Infrastructure Join the conversation on Twitter: #CPI14

12. Present Status 13 graduate students since 2009 3 students hired into leadership roles within department Students are seen as team members and essential members of the practice HSPM 776 Physician Practice Management now a required course – Class size from 13 to 25 Join the conversation on Twitter: #CPI14

13. The Future…. Development of AIT/Fellowship Succession Planning Job shadowing with prospective MHA students Development of Practice Management Track within MHA Program, emphasis on quality improvement Blended classroom with MHA, PharmD, MD – Joint projects? Join the conversation on Twitter: #CPI14

14. Planned Improvement Projects Care Management Service Delivery PCMH EHR/PM Reporting CG-CAHPS Rollout Mystery Shopper / QA Activities Join the conversation on Twitter: #CPI14

15. QUESTIONS? Join the conversation on Twitter: #CPI14 Please evaluate this session at: stfm.org/sessionevaluation