1. Info-Tech Research Group1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2013 Info-Tech Research Group Inc. Stop Managing Endpoints Develop a plan to exit endpoint management; instead, deliver applications and services to any endpoint. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© 1997 - 2013 Info-Tech Research Group

2. Info-Tech Research Group2 Follow this blueprint to create a plan for piloting an exit from endpoint management. Introduction IT professionals and leaders at any organization struggling to manage endpoints in an increasingly mobile, BYO world. CIOs, infrastructure managers, and application managers who can tie together disparate technology pieces into a cohesive plan. Staff currently responsible for provisioning, managing, and supporting endpoints. Decide if you will benefit from, and are ready for, getting out of the endpoint management game. Set goals for alternatives to traditional endpoint management. Develop an action plan for implementing a reduced endpoint management pilot program. Collect relevant information in a business case to communicate to key stakeholders. This Research Is Designed For:This Research Will Help You:

3. Info-Tech Research Group3 Stop Managing Endpoints two-day workshop overview Session 1 Session 2 Break Day 1: Afternoon Assess your readiness Brainstorm reduced endpoint management goals Day 1: Morning The case for exiting endpoint management Summarize your current state Consider user survey Review, analyze, and prioritize goals; turn into desired state Calculate TCO of current state and desired state Day 2: Morning Going through this blueprint as a workshop? Use this overview as a rough schedule to complete the activities in two days. Consider people issues Insert templates into business case Finish business case Review and wrap-up Day 2: Afternoon

4. Info-Tech Research Group4 Executive Summary Like the frog in water that fails to get out as it slowly heats to boiling, many IT departments have stayed with the endpoint management status quo for too long. Trends like bring your own device (BYOD), cloud computing, consumerization, and mobility have turned up the heat, altering the state of endpoints, and thus their management. Traditional endpoint management needs to go; instead, focus on delivering applications and services to any device. Summarize your current endpoint management state to identify areas that need improvement—or elimination. Determine your readiness for exiting endpoint management. Most organizations can benefit from at least reduced management, but some can remain with the current state, at least temporarily. Set goals for getting out of the endpoint management game. Explore common alternatives such as virtual desktop infrastructure (VDI), enterprise mobility management (EMM), modernizing applications, and increased reliance on BYOD. Turn your goals into a practical action plan. Start with a pilot group, then evaluate success and plan for a larger implementation of your plan. Calculate the total cost of changing your endpoint management strategy. Reducing management can involve a large up-front investment, but often pays off after a year or two. Communicate your plan in a business case, and prepare IT and end users for the changes that are coming. Eliminating endpoint management can seem like a monumental task, but it can pay off. Use this blueprint to take some simple steps and get started.

5. Info-Tech Research Group5 How to use this blueprint We recommend that you supplement the Best Practices Blueprint with a Guided Implementation. For most Info-Tech members, these Guided Implementations are included in your membership plan.* Our expert analysts will provide telephone assistance to you and your team at key project milestones to review your materials, answer your questions, and explain our methodology. Info-Tech Research Group’s expert analysts will come onsite to help you work through our project methodology in a 2-5 day project accelerator workshop. We take you through every phase of the project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even complete the project while we are onsite. Do-It-Yourself Implementation Use this Best Practice Blueprint to help you complete your project. The slides in this Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. Project Accelerator Workshop You can also use this Best Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Book your workshop now by emailing: WorkshopBooking@InfoTech.com WorkshopBooking@InfoTech.com Best Practice Blueprint Free Guided ImplementationOnsiteWorkshops * Gold and Silver level subscribers only Or calling: 1-888-670-8889 Ext. 3001 There are multiple ways you can use this Info-Tech Best Practice Blueprint in your organization. Choose the option that best fits your needs:

6. Info-Tech Research Group6 What’s in this Section:Sections: The Case For Exiting Endpoint Management A summary of how IT has changed to make endpoint management obsolete. A checklist of opportunities that getting out of endpoint management can bring. A summary of the alternative to endpoint management, and how this blueprint can help accomplish it. The Case For Exiting Endpoint Management Summarize Current State and Assess Readiness Set Reduced Endpoint Management Targets and Goals for Alternatives Identify Gaps and Develop an Action Plan Finalize Your Business Case

7. Info-Tech Research Group7 Bring-Your-Own Whether IT likes it or not, users are bringing a variety of devices, apps, and networks with them, and they are using them for work. Corporate-Issued Endpoint management means choosing and owning endpoints. However, often the best tool for the job is one the user is comfortable with and has on hand. Solve the disconnect between modern technology and today’s endpoint management. Stop managing endpoints today. Traditional endpoint management has not caught up with today’s technology reality Today’s Technology Is:Traditional Endpoint Management Is: In the Cloud Popular consumer clouds have opened users’ eyes to the possibility of having their apps, services, and data follow them in the cloud, regardless of endpoint. On-Premise Productivity is limited if it can only occur when connected to certain networks. Tightly managed endpoints can have trouble being network-agnostic. Mobile Not only are endpoints themselves portable, but users expect, and benefit from, doing work from any location. Work is a thing workers do, not a place. Local Traditional endpoints are often tethered to a location. It prevents the benefits that come when work can be done from any location, using any endpoint. X X X

8. Info-Tech Research Group8 Why would you consider abandoning the comfort of traditional endpoint management? Because there are plenty of opportunities you can benefit from. See how many you can check off as plausible in your organization. List the opportunities that exiting endpoint management can realize  Deliver applications, data, and services to any endpoint.  Improved user productivity.  Improved user satisfaction.  Reduced time spent on menial tasks like hardware and operating system setup, patches, virus definitions, and app deployment on every endpoint you manage.  Deal with BYOD without having to manage a massive set of endpoint devices.  Relieve an understaffed, overworked IT department struggling to deal with a growing number of devices and platforms.  Eliminate some of the hassle of managing constantly changing technology.  Spend less time delivering new critical applications and services to users, and better software asset management.  Maintain security without investing in an unnecessary level of control.  Save money with reduced staff needs, overall simplification, and investing in technologies and processes that will serve the IT department long term.  Future-proof your IT department by developing device and network agnostic solutions that will weather technological disruptions. Insert opportunities that apply to your organization into the Existing Issues and Opportunities section of Info-Tech’s Endpoint Management Exit Plan Pilot Business Case Template. Throughout this blueprint, update your business case template whenever you see this icon.Endpoint Management Exit Plan Pilot Business Case Template

9. Info-Tech Research Group9 Endpoint management is a bad pot to be in, and it will only get worse. The air outside is fine. Don’t be the frog in boiling water: investigate and test better alternatives then jump out of endpoint management Traditional endpoint management has slowly gotten more difficult and costly over the years, at least in comparison with alternatives. Like the frog in water that fails to get out as it slowly heats to boiling, many IT departments have stayed with the status quo and failed to investigate better options. Many users have already jumped out of the pot, preferring the cooler air of BYOD, consumer technology, and shadow IT. Many IT departments can safely jump out too. Technology such as desktop virtualization, application virtualization, the cloud, and enterprise mobility management can provide a hospitable environment outside of traditional endpoint management. Don’t Panic Follow the steps in this blueprint to review your current state, see how ready you are, sketch out some options, and then develop a small pilot program to test and demonstrate the viability of jumping out of endpoint management.

10. Info-Tech Research Group10 Stop worrying about endpoints by equipping IT to deliver applications and services to any endpoint In the early days of computing, mainframe computers were accessed by multiple terminals (later called thin clients). These endpoints were interchangeable and did not require much setup or management. When thin clients were able to do heavy computing on their own, they gained local operating systems, apps, and security features that needed to be carefully managed in-house to retain functionality. Now that users need multiple devices on multiple platforms, thin is back in. Ubiquitous internet connectivity ensures that any device can connect to resources from anywhere. Users benefit from a consistent experience from any device at any time, and IT benefits by not having to devote hands-on time to each individual endpoint. What’s old is new again Aim for IT as a utility Think of IT services as electricity and endpoints as light bulbs. If endpoints can be swapped in and out without any loss of functionality, there is less need to manage them. Not every client needs to be a thin client. The goal should be for IT to not care about the client’s weight. Whether it’s the latest employee- owned pocket supercomputer or a decade-old company desktop, users should be able to access what they need from it.

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