1. HOLIDAY PROGRAMME

2. Description of the programme  Enjoy holidays in areas with a warm climate.  Cultural trips to learn about the art and history of Spain  Leisure and relaxation activities through nature tourism.  Organised by IMSERSO  Implemented by a services firm.  Consolidated traditional programme. Running since 1985. Holiday programme for old people that also maintains jobs in tourist areas

3. Objectives of the programme Quality of life for old people Maintaining jobs Strengthening economic activity

4. Requirements for access to the programme  Aged 65+  Retirement pensioners  Widow's pensioners: Aged >55  Other pensioners: Aged >60 Always valid  No requirements for spouse  Disabled son/daughter>45% Special features:  Non-Spanish residents  Portuguese

5. Users' accreditation Accreditation consists of the following stages: Sending completed applications to the previous years' participants. Distributing one and a half million new applications Selecting applications. Assessment criteria:  Age  Amount of pension  Enjoyed holidays in previous seasons Accreditation:  Users with guaranteed places  Users without guaranteed places  Access to travel agencies. Submitting applications

6. Development of programme Holiday shifts 15 days 10 days 8 days  Mainland Spain  Balearic Islands  Canary Islands Cultural Trips 6 days  Tourist and cultural areas  Expert guide Nature tourism International exchanges 5 days 8 days Leisure and relaxation activities Expert guide Andorra and Portugal

7. Services included in the programme Return travel, except for shifts without transport Full-board accommodation Double or single room, with supplement. Special diet menu, if required Additional health care Leisure and free-time activities Group insurance policy.

8. Places offered for holiday shifts Andalusia Balearic Islands Canary Islands Catalonia Valencia Region Murcia Region

9. Places offered for cultural trips Aragon Andalusia Asturias Cantabria Castile–La Mancha Castile & Leon Catalonia Valencia Region Extremadura Galicia Rioja Madrid Navarre Basque Country

10. Places offered for nature tourism Andalusia Catalonia Aragon Galicia Castile & Leon

11. Improvments to the programme in recent years. Access for more old people More variety on offer Travel insurance with wider cover for travellers More information and facilities for booking trips 9,300 travel agencies Website Centralised online booking system. Better service during holidays. Single rooms More comfortable transport More sociocultural entertainment.

12. Assessment of the holiday programme for old people Travelling to the destination: What means of transport was used for the journey to the destination?

13. Assessment of the holiday programme for old people Accommodation: With regard to the accommodation at your destination, how would you grade the following aspects?

14. Assessment of the holiday programme for old people Meals: With regard to the accommodation at your destination, how would you grade the following aspects?

15. Assessment of the holiday programme for old people Intention to sign up for more holidays Do you intend to sign up for more IMSERSO holidays in the future?

16. Hotels taking part last season: on the coast

17. Hotels, cultural trips and nature tourism

18. Stays

19. Direct and induced use of the programme Job creation and maintenance Direct jobs 2007-2008 season: 13.343 Indirect jobs: 85.755 Direct jobs by business sector: SectorJobs created Hotels and catering11,434 Land transport340 Air transport440 Travel agencies843 Health care268 Travel insurance18 Total13,343

20. Economic impact of the programme ItemSum Total IMSERSO100,078 Partial financing of holiday shifts 94,775 Health care 1,953 Travel insurance. 3,350 Cost of trip (travellers)200,327 T otal direct cost300,405 Total induced cost270,365 Additional supply 52,189 Sundry expenses at destination 218,176 Total direct + induced 570,770

21. Income generated by the programme, by activity 2007-2008 TOTAL INVESTED BY IMSERSO100,078 Social Security payments 35,663 Income Tax payments 12,405 Savings in unemployment benefits and allowances 50,670 VAT collected 45,023 Misc. 9,949 Sum recovered153,710

22. 25th anniversary of the holiday programme Hotels: From 19 to 307 last season Travel agencies: from 100 points of sale to over 9,000, plus online sales Means of transport: From 10,000 to over 565,000 plane tickets Places: From 16,000 to over 1,000,000 Jobs: From 1,717 employed by hotels to over 15,000 Changing user profile Valued highly both by users and by the tourism sector International Best Practice in Social Tourism OITS Jean Faucher Award 2008