1. 2. Copyright © Powergen. All rights reserved. Andy Burgess Operations Manager Powergen Warm Front

2. 2. Copyright © Powergen. All rights reserved. Agenda Warm Front in the East of England A summary of performance to date What is Warm Front actually achieving! Moving forward

3. 2. Copyright © Powergen. All rights reserved. Warm Front in the East

4. 2. Copyright © Powergen. All rights reserved. Warm Front in the East Acquired TXU in October 2002 Largest UK electricity supplier 2 nd largest UK gas supplier 6m electricity & 2.4m gas customers UK turnover £4.4bn 6000 employees in UK

5. 2. Copyright © Powergen. All rights reserved. Warm Front in the East N Yorks N & NE Lincs S Yorks Lincs E R of Yorks Notts W Yorks Derby s Essex Suffol k Norfol k Leics Cambs Northant s Herts Beds

6. 2. Copyright © Powergen. All rights reserved. Warm Front in the East Powergen Warm Front Management team of 20 based in Ipswich Customer Care centre of 40 based in MK A network of Key Account Managers A network of 60 Assessors A network of 60 heating/insulation contractors A network of 25 Quality Control Inspectors

7. 2. Copyright © Powergen. All rights reserved. Performance to date April 2000 to April 2003 183,780 Households received a Warm Front grant 140,000 Households received heating improvements 131,662 Households received insulation improvements 36,291 CFLs (only measure) 18,281 Security packs fitted

8. 2. Copyright © Powergen. All rights reserved. Performance to date Average 12 point SAP increase Average 34 point SAP increase in properties receiving a comprehensive Warm Front package Average £160 energy bill savings per home

9. 2. Copyright © Powergen. All rights reserved. Customer satisfaction A postal survey is carried out to all customers 30 % response 96% would recommend Warm Front to a friend Over 50 % of recipients are in fuel poverty Complaints at all time low (5 per week) Heating and Insulation within timeline NO backlogs – only work in progress………unless you know any different!

10. 2. Copyright © Powergen. All rights reserved. Customer satisfaction Lead generation

11. 2. Copyright © Powergen. All rights reserved. Moving forward Key issues & barriers to moving forward Fuel poverty now at 1.8 million (Rural properties, off gas network, socially excluded) More ‘competitors’ (for customers and contractors) Doing more with every £ of Warm Front budget

12. 2. Copyright © Powergen. All rights reserved. The next 12 months Our strategy £41 million budget now agreed for 2003/4 Provisional target of 50,000 households Focus on finding extreme fuel poverty Focus on partnerships Focus on ‘SAP effective’ measures Bringing schemes together

13. 2. Copyright © Powergen. All rights reserved. Challenge A theme for the way forward: A ‘one stop shop’ for eradicating fuel poverty