1. talks! After the Crash: Minimize your Downtime February 25, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by

2. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Using ReadyTalk Chat & raise hand Mute = *6, Unmute = *7 If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166

3. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 You are being recorded… This seminar will be available on the TechSoup website along with past webinar presentations: –www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. After the webinar, you can ask follow-up questions in the Viruses & Security Community Forum: –tinyurl.com/yfw8f33 Twitter hashtags: #techsoup

4. talks! After the Crash: Minimize your Downtime Presenter: Laura Richardson, Uptime Resources Gregory Seeley, TechSoup Global Sponsored by

5. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Today’s Speakers Gregory Seeley TechSoup Global Facilitator: Kami Griffiths, TechSoup Assisting with chat questions: Becky Wiegand, TechSoup Laura Richardson Uptime Resources

6. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Agenda Do what you can to prevent problems Document your PC or Server Back up your data Hiring a techie What to expect during a restore Q&A

7. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Scenarios Brian’s laptop –No backup, no antivirus protection and his son tried to visit disney.com Glaucoma Research Foundation –Exchange Server hardware failure –Failing backups, Tombstone policy for Active Directory required recreation of domain –Restore was successful but data was lost

8. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Problem Prevention Anti-virus software Windows Updates / Server maintenance Keep work systems away from your kids Power protection Be suspicious of all software and only buy from reputable sources Hire a techie when you are out of your comfort zone

9. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Identify your data – then back it up Desktops/laptops –Photos, music, files. Do you store important data on your desktop? –Run the Recovery Disk Creator and burn to a DVD –Create system documentation including: Hardware serial numbers or service tag info List of installed applications and install keys List of service provider info including ISP account info, hosted services etc.

10. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Identify your data – then back it up Servers –Files – are you backing up the right stuff? How often? How long is your historical archive? –SQL database – do you have an agent? Have you set your application to output a backup file that you can include in backup job? –System state and AD –Exchange – message level backup vs Mailbox store –Network Documentation – create it and back that up too

11. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Software Requested Through TechSoup Lack of warehouse space = no physical product It’s important to: –access your product from TechSoup ASAP once you’ve received the fulfillment email[s]. –back up the software incase of computer failure/crash. –keep a record of the links, websites and other important information in case you should need to re-access your product which may not be available later.

12. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Microsoft Microsoft products remain available for good if you print out the Volume License Key and hang on to the disc. They are also available via download for 2 years after first purchase on their Volume License Center website.

13. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Adobe Visit the Release Archive tab Older versions are relatively easy to access Have your product key available from your fulfillment email

14. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Intuit Once a new version comes out the link we supply the customer in the fulfillment email is deactivated. We can usually find a replacement link but back up is highly suggested.

15. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Symantec As long as the version is still in use we can normally re-access it, but definition subscriptions expire.

16. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Identify your data – then back it up Backups –Backups are a combination of software and target –Software – keep a current support contract Symantec Ghost for PCs Symantec Backup Exec for Servers Windows NT Backup Many more

17. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Identify your data – then back it up –Target Tape drives are still a prevalent target –keep enough tapes for a good historical record –Encrypt tapes for offsite storage Disk based backups –Barracuda –Live Vault with the local appliance –Automated offsite services PCs: Connected, iBackUp, Mozy Servers: LiveVault, Backup Exec, Barracuda –Make sure an agent is available for your application e.g SQL, Exchange

18. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 When to hire a techie? Setting up backups puts you out of your comfort zone Test file restores are failing or you are not sure how to test Red lights or errors on your server and you are unsure what to do Audit and get an opinion about restorability

19. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 What to expect during a restore Timeline –Step 1: identify problem, repair hardware Duration: depends on warranty or availability of parts but 24 hours is common –Step 2: reinstall OS and backup software Duration: assuming you have media and keys, 2 – 4 hours –Step 3: restore data from backup Duration: assuming you backed up AD/System state, about the same amount of time your backup takes to run, 4 – 6 hours is common

20. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 What to expect during a restore Data loss –PCs Real-time backup is nearly possible. Services like Mozy backup data while your PC is idle –Servers Most companies do not backup more frequently than once a day Volume Shadow Copy – can help with minor failures –Expect data loss but know what you can tolerate Delta between your last backup and the moment of failure

21. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Reduce the time to restore Spare hardware Upgraded warranties and maintenance agreements Avoid white box servers Faster Internet connections Local backup copies Good documentation and install keys

22. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Reduce the time to restore (cont.) Safety nets for critical apps –Exchange MEHS Continuity Hosted Exchange –Files Offsite backup that provides web based single file restore Backup DNS / Domain Controller Upgraded warranties

23. talks! Questions? Submit your questions using the chat box.

24. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Continue the Discussion… Additional questions can be answered by posting in the Viruses & Security Community Forum: –tinyurl.com/yfw8f33

25. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Get the Most Out of TechSoup At TechSoup, you’ll find a range of technology services to help your nonprofit: – Read helpful articles in our Learning Center – Request donated software, hardware, and online services – Join our community forums to learn from your colleagues – Browse upcoming events and conferences

26. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Upcoming Webinars Creating a Successful Computer Refurbishing Program –Thursday, March 4, 11 a.m. Pacific time Get Your Organization Started on Facebook –Thursday, March 11, 10 a.m. Pacific time Finding the Perfect Donor Database in an Imperfect World –Thursday, April 15, 11 a.m. Pacific time

27. After the Crash: Minimize your Downtime Conference Call: 866-740-1260 Access Code: 6339392 Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html

28. talks! Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392