1. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 1

2. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 2 Chapter 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOUR

3. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 3 LEARNING OUTCOMES  Define organizational behaviour  Explain the goals and forces of organizational behaviour  Understand the evolution and fundamental concepts of organizational behaviour  Explain the distinction between the theories of organizational behaviour  Understand the major approaches of organizational behaviour  Discuss the response of organizational behaviour on globalization, diversification and advancement in technology

4. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 4 INTRODUCTION  Understanding organizational behaviour allows the managers to better manage employee- manager relations, improves job satisfaction, and stimulates innovation and creativity thus guiding him into creating a dynamic working climate.

5. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 5 DEFINITION  According to Gary Johns, "Organizations are social inventions for accomplishing goals through group efforts".  Organizational behaviour is concerned with people's thoughts, feelings, emotions and actions in setting up a work.

6. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 6 GOALS OF ORGANIZATIONAL BEHAVIOUR  Describe – Describe systematically how people behave under a variety of conditions.  Understand – Understand why people behave as they do.  Predict – The managers would have the capacity to predict which employees might be dedicated and productive or which ones might cause problems.  Control – Managers need to be able to improve results through the actions they and their employees take, and organizational behaviour can aid them in their pursuit of this goal.

7. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 7 THE IMPORTANCE OF ORGANIZATIONAL BEHAVIOUR  Sharpening and Refining Our Decisions and Actions  Personal Development through Organizational Behaviour  Achieving Organizational and Individual Effectiveness  Developing Interpersonal Skills

8. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 8 FORCES OR ELEMENTS OF ORGANIZATIONAL BEHAVIOUR  People: People make up the internal social system in the organization. They consist of individuals and groups.  Structure: Structure defines the formal relationship and use of people in the organization.  Technology: The technology imparts the physical and economic conditions within which people work.  Social System: The social system provides external environment within which the organization operates.

9. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 9 EVOLUTION OF ORGANIZATIONAL BEHAVIOUR  Scientific Management Approach  Bureaucratic Approach  Hawthorne Studies

10. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 10 BASIC MODELS OF ORGANIZATIONAL BEHAVIOUR  The System Model  The Custodial Model  The Supportive Model  The Collegial Model  The Autocratic Model

11. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 11 FUNDAMENTAL CONCEPTS OF ORGANIZATIONAL BEHAVIOUR  Nature of People  Nature of Organization

12. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 12 NATURE OF PEOPLE  Individual Differences  A Whole Person  Motivated Behaviour  Human Dignity/Value of the Person

13. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 13 NATURE OF ORGANIZATION  Social System  Mutual Interest

14. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 14 APPROACHES TO ORGANIZATIONAL BEHAVIOUR  Interdisciplinary Approach  A Contingency Approach  Productivity Approach  Systems Approach  Human Resources Approach

15. All Rights Reserved Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974-T), 2013 1– 15 RESPONSE OF ORGANIZATIONAL BEHAVIOUR ON GLOBALIZATION AND DIVERSIFICATION  Social Conditions  Political Conditions  Economic Conditions  Organizational Culture Differences  Workforce Diversification