1. Mitcham Medical Centre PATIENT SURVEY 2011-12 –Purpose of the survey was to assess the quality of our services and review areas requiring improvement –Survey took place over a 2 month period (November 2011-December 2011) –Survey rolled out to all patients visiting the Practice –Forms given out by PPG members and reception staff –Aimed at a diverse group of patients visiting at different times of the day –Survey based on 22 main areas of patient experience –The 22 areas included in the survey were discussed with and agreed by PPG group members

2. Results at a glance

3. Q1. Speed telephone was answered

4. Q2. Transferred calls/ Answering Speed.

5. Q3. - Time waiting for appointment.

6. Q4 Convenience of Appointment.

7. Q5. Seeing The Doctor of Your Choice

8. Q6. Reception Check-In Time

9. Q7. Waiting time to see Doctor/ Nurse

10. Q8. Tel Consultation with G.P/Nurse when necessary

11. Q9. Home Visit When Necessary

12. Q10. After Hours Service Satisfaction

13. Q11. Prescription Ready on Time.

14. Q12. Prescription Correctly Issued

15. Q13. Handling of Prescription Queries

16. Q14. Where you told when to call for results

17. Q15. Results available when you contacted Us

18. Q16. Satisfaction with amount Information Provided

19. Q17. Manner in which results were given

20. Q18. Information provided by reception staff

21. Q19. Helpfulness Of Reception Staff

22. Q20. Information Provided by other staff

23. Q21. Helpfulness of other staff

24. Q22. Overall Satisfaction With Practice