1. The National Citizen Survey™ Orland Park, IL Summary of Findings May 7, 2012 ©2012 Survey conducted by: National Research Center, Inc. 2955 Valmont Road, Suite 300. Boulder, CO 80301 (303) 444-7863 www.n-r-c.com

2. The National Citizen Survey™ About National Research Center, Inc We wrote the book on citizen surveys  Citizen Surveys: A comprehensive guide to making them matter Broad and deep experience  100s of customer satisfaction surveys for local government Capable to provide valid comparisons  Innovated the use of benchmark comparisons  Largest database, over 500 jurisdictions High credibility  Partnership with ICMA  Partnerships with professional research organizations to stay up-to-date on latest trends  Rigorous methodologies  High standards of quality Link with performance measures  Regularly work with government performance measurements to put survey results to use 2

3. The National Citizen Survey™ The National Citizen Survey™ (The NCS) ©2012 National Research Center, Inc.3

4. The National Citizen Survey™ Scientific Survey Administration ©2012 National Research Center, Inc.4 Valid scientific survey Random selection of 3,000 households Households selected from comprehensive list of all eligible households Random selection of respondent in household Has a specified and accurate response rate (37%) Has a quantified margin of sampling error (+/- 3%) Characteristics of surveyed sample matches population Data statistically weighted to reflect population

5. The National Citizen Survey™ Selected Households ©2012 National Research Center, Inc.5 The National Citizen Survey™ Orland Park, IL 2012

6. The National Citizen Survey™ Illinois Communities Included in the National Benchmark Comparisons ► Batavia, IL ► Bloomington, IL ► Centralia, IL ► Collinsville, IL ► Crystal Lake, IL ► DeKalb, IL ► Elmhurst, IL ► Evanston, IL ► Freeport, IL ► Gurnee, IL ©2012 National Research Center, Inc.6 ► Peoria County, IL ► Riverside, IL ► Sherman, IL ► Shorewood, IL ► Skokie, IL ► Sugar Grove, IL ► Wilmington, IL ► Woodridge, IL ► Highland Park, IL ► Lincolnwood, IL ► Lyons, IL ► Naperville, IL ► Normal, IL ► Oak Park, IL ► O'Fallon, IL ► Palatine, IL ► Park Ridge, IL

7. The National Citizen Survey™ Community Ratings

8. The National Citizen Survey™ ©2012 National Research Center, Inc.8 Overall Quality of Community Percent “excellent” or “good” Remain in Orland Park for the next five years 90% Would recommend living in Orland Park to someone who asks 91% = national benchmark comparison Orland Park as a place to live 93% Neighborhood as a place to live 92% Overall quality of life in Orland Park 88% Much above Much above benchmark Percent “very likely” or “somewhat likely”

9. The National Citizen Survey™ Community Design

10. The National Citizen Survey™ ©2012 National Research Center, Inc.10 Transportation Percent “excellent” or “good” National Benchmark Traffic flow on major streets 31% below Ease of car travel 41% below Ease of bus travel 43% similar Ease of walking 59% similar Ease of rail travel 69% above Ease of bicycle travel 56% above Availability of paths and walking trails 69% above

11. The National Citizen Survey™ ©2012 National Research Center, Inc.11 Transportation Services Percent “excellent” or “good” Above benchmark Street lighting 68% Amount of public parking 70% Street repair 59% Snow removal 71% Sidewalk maintenance 64% Traffic signal timing 58% Bus or transit services 59% Street cleaning 68%

12. The National Citizen Survey™ ©2012 National Research Center, Inc.12 Housing Much above the benchmark

13. The National Citizen Survey™ ©2012 National Research Center, Inc.13 Land Use, Planning and Zoning 71% Quality of new development in Orland Park Much above the benchmark Percent “excellent” or “good” 82% Overall appearance of Orland Park Much above the benchmark

14. The National Citizen Survey™ ©2012 National Research Center, Inc.14 Economic Sustainability Percent “excellent” or “good” Shopping opportunities 91% Overall quality of businesses and service establishments 85% Orland Park as a place to work 71% Employment opportunities 49% Much above the benchmark

15. The National Citizen Survey™ Public Safety

16. The National Citizen Survey™ ©2012 National Research Center, Inc.16 Public Safety Felt “very” or “somewhat” safe Neighborhood Orland Park’s retail areas After dark During the day From environmental hazards 83% From property crime 72% From violent crime 81% 95% 82% 61% 85% = national benchmark comparison

17. The National Citizen Survey™ ©2012 National Research Center, Inc.17 Safety Services Percent “excellent” or “good” Municipal courts 80% Emergency preparedness 80% Police services 90% Crime prevention 84% Traffic enforcement 74% Much above the benchmark

18. The National Citizen Survey™ ©2012 National Research Center, Inc.18 Environmental Sustainability Percent “excellent” or “good” 88% Recycled used paper, cans or bottles from home at least once in the prior 12 months Much above the benchmark 81% Quality of overall natural environment 79% Preservation of natural areas such as open space, farmlands and greenbelts Much above the benchmark

19. The National Citizen Survey™ ©2012 National Research Center, Inc.19 Utility Services Much above the benchmark

20. The National Citizen Survey™ Recreation and Wellness

21. The National Citizen Survey™ ©2012 National Research Center, Inc.21 Parks and Recreation Percent “excellent” or “good” Recreation programs or classes 88% Village parks 93% Recreation centers or facilities 87% 84% Recreation opportunities Much above the benchmark

22. The National Citizen Survey™ ©2012 National Research Center, Inc.22 Culture, Arts and Education Cultural and Educational Opportunities Opportunities to attend cultural activities 63% Educationalopportunities 81% Percent “excellent” or “good” Much above the benchmark

23. The National Citizen Survey™ ©2012 National Research Center, Inc.23 Health and Wellness Much above the benchmark

24. The National Citizen Survey™ Community and Civic Engagement

25. The National Citizen Survey™ ©2012 National Research Center, Inc.25 Community Inclusiveness Percent “excellent” or “good” 76% Sense of community 74% Openness and acceptance of the community toward people of diverse backgrounds 61% Availability of affordable quality child care 67% Orland Park as a place to retire 94% Orland Park as a place to raise children Above the benchmark

26. The National Citizen Survey™ ©2012 National Research Center, Inc.26 Services to Population Subgroups Percent “excellent” or “good” Services to low- income people 69% Services to seniors 84% Services to youth 83% Much above the benchmark

27. The National Citizen Survey™ ©2012 National Research Center, Inc.27 Civic Activity 68% opportunities to participate in community matters 77% opportunities to volunteer Percent “excellent” or “good” Above the benchmark Above the benchmark

28. The National Citizen Survey™ Village of Orland Park Government

29. The National Citizen Survey™ ©2012 National Research Center, Inc.29 Public Trust Percent “excellent” or “good” 59% Value of services for the taxes paid to Orland Park 59% The overall direction that Orland Park is taking 56% Job Orland Park government does at welcoming citizen involvement 84% Overall image or reputation of Orland Park Above the benchmark

30. The National Citizen Survey™ ©2012 National Research Center, Inc.30 Village of Orland Park Employees Percent “excellent” or “good” Courtesy 87% Responsiveness 85% Knowledge 85% Overall impression 85% Much above the benchmark

31. The National Citizen Survey™ From Data to Action

32. The National Citizen Survey™ ©2012 National Research Center, Inc.32 Resident priorities National Benchmark Comparisons “Key Drivers” Key Driver Analysis (KDA) Cornerstone of customer satisfaction research in the private sectorCornerstone of customer satisfaction research in the private sector Tells what service evaluations best predict how well you do overallTells what service evaluations best predict how well you do overall Focuses managers and staff on activities that could “get the most bang for the buck”Focuses managers and staff on activities that could “get the most bang for the buck”

33. The National Citizen Survey™ ©2012 National Research Center, Inc.33 Orland Park Action Chart™ Overall Quality of Village of Orland Park Services Recreation and Wellness Village parks Recreation programs Recreation facilities Public schools Library Health services Community Inclusiveness Youth services Senior services Civic Engagement Public information Cable television Public Safety Traffic enforcement Fire services Police services Emergency preparedness Legend Above Benchmark Similar to Benchmark Below Benchmark Key Driver Environmental Sustainability Preservation of natural areas Sewer services Drinking water Storm drainage Garbage collection Power utility Recycling Community Design Street repair Economic development Animal control Code enforcement Planning and zoning Snow removal Sidewalk maintenance Street lighting Street cleaning Traffic signal timing

34. The National Citizen Survey™ Custom Questions

35. The National Citizen Survey™ ©2012 National Research Center, Inc.35 Please indicate what proportion of your property tax bill you think each of the following receives: Percent of “Most” or “Some” Cook County Government 95% School District 87% Fire Protection District 86% Village of Orland Park 80% Township Government 63% Custom Question 1

36. The National Citizen Survey™ ©2012 National Research Center, Inc.36 Custom Question 2 Please rate the job the Village of Orland Park does at being pro-active and responsible for the continued growth and development of the community that results in improving quality of life for residents and businesses. Percent of respondents Excellent 18% Good53% Fair 24% Poor 5% Total100%

37. The National Citizen Survey™ ©2012 National Research Center, Inc.37 Custom Question 3 Please rate how important you think each of the following priorities should be to the Village of Orland Park over the next five years: Percent of “Essential” or “Very Important” Make annual investments in municipal infrastructure (i.e., roads, water and sewer) 87% Enhance and invest in community policing and public safety programs75% Promote and maintain high quality development69% Make annual investments in facilities and equipment for police and public works67% Adjust new and existing services to address Orland Park's aging population63% Preserve natural areas (including open spaces, wetlands and woodlands)60% Promote services and programs for seniors58% Make annual investments in parks and recreation/cultural facilities57% Other52% Expand and enhance recreation programs46% Expand and enhance cultural programs37% Expand and invest in the Village's outdoor concert series and develop a high quality venue for outdoor concerts35%

38. The National Citizen Survey™ ©2012 National Research Center, Inc.38 Custom Question 4 From your total property tax paid to the County, between 6-8% goes to the Village of Orland Park’s municipal government. Prior to this survey, did you think the percentage of property tax that went to the Village was higher than that, lower than that or about that percentage? Percent of respondents Higher 34% Lower 8% About that percentage 58% Total100%

39. The National Citizen Survey™ ©2012 National Research Center, Inc.39 Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information from the Village: Percent of “Major” or “Minor” Source Village newsletterVillage newsletter93% Local media (e.g., Southtown Star, OP Prairie, OP Patch)Local media (e.g., Southtown Star, OP Prairie, OP Patch)93% Phone (Code Red) 80% Village Web site (www.orland-park.il.us) 78% E-mails from the Village 63% Local cable channel (channel 4) 61% Internet Blogs 38% Social media (e.g., Facebook, Twitter, etc.) 37% Custom Question 5

40. The National Citizen Survey™ ©2012 National Research Center, Inc.40 Open Ended Questions What are the top three issues that concern you and your family? In your opinion, what are the three biggest priorities that the Village of Orland Park should address in the next two years? ► Retail and economic development ► Safety/crime concerns ► Taxes/government efficiency and cost of living ► Traffic/road maintenance

41. The National Citizen Survey™ Geographic Subgroup Comparisons ©2012 National Research Center, Inc.41 ► Few differences among the four quadrants of the Village ► Southeast quadrant tended to give slightly lower ratings

42. The National Citizen Survey™ Demographic Subgroup Comparisons Results were broken out by: ► Presence of children 17 or under in household ► Annual household income ► Age of respondent ©2012 National Research Center, Inc.42

43. The National Citizen Survey™ ©2012 National Research Center, Inc.43Conclusions Quality of life Customer service Police Economic development TransportationTrafficflow Civic engagement Highlights Opportunities

44. The National Citizen Survey™ Questions?

45. Thank you! National Research Center, Inc. 303-444-7863 www.n-r-c.com