1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Digital Leadership — Executive Programs Leadership Partner Team Member (EPLTPRT) Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Service Description ■Executive Programs Leadership Team — Partner Team Member permits the client to identify an individual reporting to the most senior IT executive, usually the CIO, for professional development as a team member ■The Service, which is part of the Executive Programs Leadership Team, requires the separate purchase of the Executive Programs Leadership Team: Leader Service ■The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy Price ■Gartner will bill a firm fixed price of £38,700 excl. VAT, incl. all expenses for this service ■The Executive Programs Leadership Team is composed of two sets of users: the Leader, and Team Members ■The service period is twelve months Key Deliverables ■Assigned Service Delivery Team ■Annual on-site Meeting ■Team Workshop ■Access to Analysts ■Symposium/ITxpo ■Peer Community Events ■Special Interest Groups ■Peer Networking ■Access to Gartner for IT Leaders Research & Analysts ■IT Key Metrics Data ■Executives Programs Research and Related Content ■Leadership Development Research and Related Content ■Talking Technology Series Key Benefits ■Assigned Service Delivery Team — A Leadership Partner and a Team Client Manager will serve as the Partner Team Member’s primary points of contact for this Service. They will maintain the relationship through the delivery of the Services and implementation of a Member Value Plan. The Team Client Manager (TCM) will facilitate Inquiry and respond to specific requests for Gartner research and insight

3. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Full List of Deliverables ■Assigned Service Delivery Team — A Leadership Partner and a Team Client Manager will serve as the Partner Team Member’s primary points of contact for this Service. They will maintain the relationship through the delivery of the Services and implementation of a Member Value Plan. The Team Client Manager (TCM) will facilitate Inquiry and respond to specific requests for Gartner research and insight. The TCM, an experienced service professional who understands the Client’s context and priorities, helps the Client understand the entitlements of their Service, and provides personalized, proactive, concierge-level service as the single point of contact from Gartner, helps the team leverage the most relevant Gartner resources. The TCM facilitates a coordinated service approach for the team, as well as alignment between Team Members and the Leader ■Member Value Plan — Customized service plan created in collaboration with the Partner Team Member at the beginning of the Service and reviewed and revised periodically through the membership life cycle. Elements include Partner Team Member expectations, value criteria, up to three (3) key initiatives, and action plan ■Annual on-site Meeting — Partner Team Member will meet with the Leadership Partner for coaching and advice, with focus on strategic planning and execution of up to three (3) key initiatives. Guidance will be based on the collective expertise of Gartner Research and the Peer Community ■Team Workshop — A half-day annual session (jointly determined by the Executive Partner and Leader) on Client premises facilitated by the Executive Partner, which is focused on application of Executive Programs Research and action planning. Topic is selected by Leader and Executive Partner from a list of available Executive Programs workshops ■Analyst Inquiry for the Partner Team Member — Participation is limited to the Gartner Analyst and the Partner Team Member. The Inquiry topic may be any area of Gartner-covered Research ■Attendance at Symposium/ITxpo — One (1) complimentary, non-transferable invitation for the Advisor Team Member to attend Gartner Symposium/ITxpo, including standard Symposium entitlements ■Peer Community Events — Held two (2) times per year for one and one-half (1.5) days, Events focus on Partner Team Member- and Gartner Enterprise IT Leaders Member-selected topics, provide a venue for networking and peer exchange, feature Member presentations on working solutions, and include facilitated workshops with Gartner Analysts. Gartner may, as necessary, change Analysts or supplement the Analyst with a Gartner Subject Matter Expert

4. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) ■Special Interest Groups (SIGs) — Topical Web conferences, open only to Partner Team Members and Gartner for Enterprise IT Leaders Members and their extended teams, on key issues related to peer-selected topics. SIG members share strategies and tactics and Gartner Analysts provide insight and context ■Peer Networking: Peer Directory — Access to searchable directory of senior technology leaders. Online Forums — Access to virtual discussions of common issues among peers on gartner.com. Offline Meet-ups — Access to designated lounges at Symposium/ITxpo ■Gartner for IT Leaders Research and Related Content — Includes Gartner Core IT and Role-specific Research; diagnostic tools, templates, and case studies; Weekly Picks and News Analysis; and webinars featuring Gartner Analysts ■IT Key Metrics Data — Provides performance metrics on trends in IT spending and staffing, unit costs, and performance measures across critical IT domains ■Executive Programs Research and Related Content — Research Reports — Up to 12 (twelve) Reports per year, covering Gartner- selected topics on areas where business and IT intersect. (Schedules are approximations and are dependent on the publication schedule of relevant Research.) Includes associated tools and teleconferences hosted by Executive Programs authors to discuss their Research Reports. Business Research and Related Content — Targeted to CIOs, CFOs, and other business executives ■Leadership Development Research and Related Content — Customized professional development content for technology leaders, targeted to Team Members. Leadership Development Coaching — Executive Partner and Partner Team Member create an Individual Development Plan to identify key areas of focus and priorities (the “Plan”). Progress against the Plan will be reviewed during the contract year as follows: Up to four (4) times per year, the Executive Partner will conduct Coaching Teleconferences with the Partner Team Member to: (i) review and apply Leadership Development Content, Executive Programs Research, or other relevant content; (ii) advise the Partner Team Member in the context of the Partner Team Member’s professional and career goals; and (iii) develop, discuss the progress of, or evaluate the Plan ■Talking Technology Series — Analyst commentaries on the latest IT topics in a monthly audio program accessed on gartner.com or downloaded to an MP3 device

5. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Full List of Deliverables ■Assigned Service Delivery Team ■Annual on-site Meeting ■Team Workshop ■Access to Analysts ■Symposium/ITxpo ■Peer Community Events ■Special Interest Groups ■Peer Networking ■Access to Gartner for IT Leaders Research & Analysts ■IT Key Metrics Data ■Executives Programs Research and Related Content ■Leadership Development Research and Related Content ■Talking Technology Series

6. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion

7. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Onboarding ■Gartner’s Executive Client Partner team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Offboarding ■Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licensemanagement@gartner.com

8. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Pricing ■Gartner will bill a firm fixed price of £38,700 excl. VAT, incl. all expenses for this service Financial Recompense Model ■If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process ■Gartner will bill for 100% of the fees at contract signing ■All invoices are payable net 30 days from date of invoice ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Termination Terms (by Consumer/by the Supplier) ■Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period

9. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Service Management ■The Team Client Manager (TCM), will serve as the Advisor Team Member’s primary point of contact for this Service. The Team Client Manager, an experienced service professional who understands the client’s context and priorities, helps the Client understand the entitlements of their Service, and provides personalized, proactive, concierge-level service as the single point of contact from Gartner, helps the team leverage the most relevant Gartner resources. The TCM facilitates a coordinated service approach for the team, as well as alignment between Team Members and the Leader Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service

10. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Gartner Service Definition — Executive Programs Leadership Team — Partner Team Member (EPLTPRT) Training ■Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Trial Service ■Gartner does not offer a trial service option in relation to this service Technical Requirements ■Gartner.com allows 24/7 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required ■Each Gartner report is presented in a printer-friendly Microsoft product format (e.g., Portable Document Format or Excel)