1. Linda Hanwacker MSCS, MBA, CBCP

2. Information Technology (IT) – hardware and software used to store, retrieve and process data Communication Technology (CT) – electronic systems used for communication Information Communication Technologies (ICT) – Convergence of IT and CT combines the software, cloud/technology, network, applications and devices. 2© 2016 The LSH Group, LLC

3. The effectiveness and timeliness of information in a crisis is critical and can be a challenge. Crisis and Emergency Actions Plans - dependent on technology for maintaining critical information  accessible and communicated during a crisis Crisis and Emergency Management - concerned with the resiliency of being able to obtain the necessary information quickly  evacuation procedures  emergency escape procedures  floor plans  safe areas  contact information  emergency notification system  other vital information 3 © 2016 The LSH Group, LLC

4. Today: Virtualization - degree of flexibility that was not possible in the past. The methods today involve convergence-  Minimize storage costs  Allow for almost instant recovery and access of information,  Faster results  More reliable 4 © 2016 The LSH Group, LLC

5. 1. Understanding the new convergence strategy for bridging the gap between technology and crisis management/communication. 2. Basic philosophy behind instant access to communications and information, rather than implementation of traditional methods and social media. 5© 2016 The LSH Group, LLC

6. 6 Organization Inputs Outputs Time Priorities Dependencies Impacts © 2016 The LSH Group, LLC ICRC Conference The Process The CRISIS

7. Research: Software, Hardware and Crisis Communication App that utilize virtualization and other technologies during a crisis, that are the most beneficial and cost effective. Address:  Implementation  Deployment of the latest technology/architectures  Benefits 7© 2016 The LSH Group, LLC

8. Software 8© 2016 The LSH Group, LLC CASE STUDY 1 DISCUSSION

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11. Hardware 11© 2016 The LSH Group, LLC CASE STUDY 2 DISCUSSION

12. 12© 2016 The LSH Group, LLC Vblock™ 240 Elevation

13. Reduce costs and complexity through centralized provisioning and management Increase security by separating company and personal desktops and centrally controlling sensitive data Create consistent user experiences by deploying a uniform high performance architecture 13© 2016 The LSH Group, LLC

14. Crisis Communication App 14© 2016 The LSH Group, LLC CASE STUDY 3 DISCUSSION

15. 15© 2016 The LSH Group, LLC RPX is an end to end, comprehensive solution:

16. Robust automatic notification system Centralized management Plan maintenance Incident management Faster and more reliable results Ease of use 16© 2016 The LSH Group, LLC

17. Technological convergence has raised a number of issues to the new environment - by telecom operators, service providers, policymakers, regulators, and users. New Regulatory Framework  The combination of services over the same platform - interoperability, interconnection, consumer protection and universal access appear as the most relevant challenges. Bandwidth Shortage and Infrastructure Upgrade  Convergence gives rise to new services and applications which are bandwidth intensive. Privacy, Security and Reliability  As society becomes increasingly interconnected cybercriminals continue to invent increasingly cunning ways to exploit human and computer vulnerabilities to their malicious benefits. 17© 2016 The LSH Group, LLC

18. How will you handle your communications and technology in the next crisis? 18© 2016 The LSH Group, LLC

20. LSH Business Continuity, Continuity of Operations, Emergency Mgmt. & Disaster Recovery Planning Specialists Linda S. Hanwacker Phone: (239) 466-1170 E-mail: Hanwacker@TheLSHGroup.com Website: http://www.TheLSHGroup.com The LSH Group, LLC 20 © 2016 The LSH Group, LLC ICRC Conference Contact Information: