1. The Smarts That Matter Most: How Building EQ Drives Positive Results Iowa Society of Radiologic Technologists April 8, 2016

2. Emotional Intelligence “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.” Daniel Goleman, Ph.D. Working with Emotional Intelligence

3. Learning Objectives  Discuss four core emotional intelligence skills and how each helps to build the interpersonal skills necessary to build positive relationships with team members, physicians and patients  Practice techniques to build emotional intelligence  Examine how to train the brain to be more positive, respecting the ripple effect Page 1

4. Maya Angelou  People will forget what you said and they will forget what you did. They will never forget how you made them feel. Page 1

5. Emotional Intelligence (EQ)  Emotional Intelligence is your ability to recognize and understand emotions and your skill at using this awareness to manage yourself and your relationship with others. Page 2

6. Active Knowledge Sharing  Working with your colleagues, place a (T) in the blank if you believe the statement to be True or an (F) if you believe the statements is False. Page 2

7. IQ, EQ and Personality Page 3

8. Emotional Hijacks! Page 3

9. August 9, 2010 Page 3

10. Emotional Intelligence Skills EQ SkillsWhat I See (Recognition) What I Do (Regulation) Personal Competence (Self) Self-AwarenessSelf- Management Social Competence (Others) Social Awareness (Empathy) Relationship Management Page 3

11. Self Awareness - Understand your emotions as they happen - Confident - Admit your shortcomings - Recognize the impact your behavior has on others - Clearly understand your values Self-Management - Handle stress well - Tolerate frustration without getting upset - Resist the desire to act or speak when it will not help the situation -Don’t do things you regret when you are upset - Look for the best in a bad situation - Focus on what you can control Social Awareness - Open to feedback - Recognize other people’s feelings - Actively listen to what the other person is saying - Focused and attentive - Can really “walk in another person’s shoes” - Accurately pick up on others’ moods - Pay attention to body language and vocal tone - watch for “mixed signals” Relationship Management - Communicate clearly and effectively - Directly address people in difficult situations - Take time to get to know other people to work better with them - Demonstrate accountability - no blame, no excuses - Consistently demonstrate a positive attitude - Inclusive - Show appreciation Page 4

12. Self-Awareness: Feel your emotions physically Study your moods Get to know yourself under stress Identify your “hot buttons” Visit your values Slow down Self- Management: Count to 10 – “pause button” Focus on what you can control Practice positive self-talk Exercise, eat right, rest Forgive yourself and others Breathe Set aside time for problem solving Social Awareness: Be attentive Positive body language Test for accuracy Show empathy Ask open ended questions Catch the mood of the room Relationship Management: Show appreciation Be accepting of feedback Be direct and constructive with your feedback Hold self and others accountable Keep a positive attitude Flex your style Be transparent Page 5

13. Self-Awareness Page 6

14. Hair Triggers and Hot Buttons  I believe it shows great disrespect when……  I get irritated at work when....  I become anxious when…. Page 6

15. Top 5 Amygdala Triggers in the Workplace 1. Condescension and lack of respect 2. Being treated unfairly 3. Being unappreciated 4. Feeling that you are not being listened to or heard 5. Being held to unrealistic deadlines Source: The Brain and Emotional Intelligence: New Insights by Daniel Goleman, 2011 Page 6

16. Demonstrating EQ Page 6

17. Pause. Breathe. Think.  To stay calm and help me gain perspective, whenever I feel frustrated, angry, or upset I will say….  “Take the high road.”  “Listen, ask, listen.”  “Breathe! Breathe!”  “Do right!”  “What can I learn?”  “Help, not hurt. Lift up, not tear down.” Page 6

18. Positive Self-Talk  If you think you can or think you can’t, your right!  You will always move in the direction of your dominating thought.  Positive self talk helps to calm the emotional brain and move it into more logical, rational thought.  Be assertive – say what you want! Page 7

19. Attitude is Everything!  Everybody lights up a room— some when they walk into the room and some when they walk out! Page 8

20. Benefits of Being Happy at Work  Higher productivity  Produce higher sales  Better leaders  Higher performance ratings  Higher pay  More job security  Less absenteeism  Reduced turnover  Fewer workman’s comp claims  Lower healthcare $$  Improve communication  Better teamwork  Improved creativity and innovation  Increased resilience and adaptability Page 9

21. The Happiness Advantage  Happiness drives success.  A brain primed to be positive outperforms a negative or neutral brain.  Train your brain to be more positive:  Gratitude  Exercise  Reduce Multi-Tasking  Conscious Acts of Kindness  Create positive ripples Page 10

22. Tone Up to Tune Up! 1. I do not smoke (anything). 2. I sleep six to eight hours each night and wake up refreshed. 3. I exercise five times per week for at least 60 minutes per session. 4. I eat breakfast everyday. 5. I am within five pounds of my ideal weight. 6. I limit between-meal snacking, choosing fresh fruits and vegetables over high salt, sugar and fat. 7. I have seven or fewer alcoholic drinks per week. Page 10

23. Coping with Negativity  Refuse to let other’s affect your attitude!  Listen!  Solutions!  Interject a positive!  Flipside!  Be a good role model!  Balance  Support and praise  Honest feedback Page 35 Page 11

24. Max DePree We cannot become who we want to be by remaining who we are! Page 11