1. Have Your Say 13Text Ltd

2. Have Your Say... Do you want to know what people think about your brand, your products and services, all in their own words, instantly? Do you want new ways to gather feedback and survey answers from your customers? Do you want to address the current limitations of paper based, web based and call centre based feedback and surveys forms? Do you want receive your responses as audio files, providing a whole new level of depth that can’t be gathered through online response forms or hardcopy surveys? Do you want to use a quick, efficient and unique notification platform, with centralized contact management and administration and full reporting capabilities? Then Have Your Say is for you...

3. Have Your Say is... Have Your Say is an automated voice activated survey / feedback system that uses SMS, QR Codes and Website links as the initiation trigger. It is unique in Global market place and addresses the current limitations of paper based, web based and call centre based feedback and surveys forms. Have Your Say is a completely new way to gather real feedback from customers, the moment they choose to provide it. It’s a far cry from online or hardcopy survey methods.  Use SMS keywords in any form of advertising media  Customers are invited to “Speak” their replies which are recorded  Fully automated 24 x 7 “Real-Time” process  All activity is tracked and reported allowing for follow up opportunities  Leads to increased productivity and accountability

4. F EATURES … Cloud based, no hardware installation needed, No IT integration is required and very short lead times for implementation. Automated voice activated survey or feedback system that uses SMS, QR Codes and Website links as the initiation trigger. Questions are fully automated and the responses given are recorded as “audio response files” which are delivered to the feedback or survey company owner in real time as email attachments. Reporting through the web interface, detailed reports can be exported for analysis. Automated daily, weekly and monthly reports available. Surveys / Feedback emails are sent in real time to a nominated email address for future follow-ups.

5. How it works...

6. A simple process... Clients advertise SMS keywords in any type of advertising media inviting their customers to take part in a survey or to give feedback. Customers simply send the SMS keyword. Customers are immediately called back and played a customised message from your company. Whilst the customised message is played, 13Text connects the caller directly to the Have Your Say application. Customers are prompted through the survey / feedback process, recording all responses. Survey / Feedback response emails are delivered to a nominated email address for future follow ups. Do you want to use Have Your Say now? Just ask us how.

7. Contact Us... Our team will be happy to show you how Have Your Say will improve your communications, enhance operational performance and improve customer satisfaction. 13Text Limited Suite 9, 240 Waterworks Rd ASHGROVE Brisbane Queensland 4060 Tel: 61-7-35-102-102 www.13text.com.au contact@13Text.com.au