1. Agiba Training Introduction

2. Agiba Training Introduction 2 The core purpose of User training activities for Agiba SAP Upgrade Project is to improve the actual SAP system knowledge in order to achieve: è An appropriate knowledge on the new system. è A right familiarity with the new system functionalities through theoretic and practical activities. Training objectives …then continuously support that with an opportune set of materials, tools and operative procedures.

3. Agiba Training Introduction 3 Training approach SAP TEAM END USERS FOCAL POINTS INFO / SUPPORT SUPPORT TRAININGTRAINING SAP Team prepare training material with FPs support. FPs attend courses and act as users supporters.

4. Agiba Training Introduction 4 Focal Points play an important role in the training and post go live phases. They must know process of their own area and have a good familiarity with SAP operative aspects. Focal point role mainly is to: èsupport SAP Team during training materials preparation. èact as link between End Users and SAP Project Team. Focal Point’s characteristics and role

5. Agiba Training Introduction 5 1.Receive a SAP training approach information focused on their own area. 2.Verify the documentation designed for end users training in order to appreciate it and to know in advance all the course contents (both old and new module features). 3.Share with SAP Team all manuals, presentations, exercises in order to better fit the various contents for the end users training. 4.Attend End User training sessions Focal Points Objectives

6. Agiba Training Introduction 6 AFC Area AFC Area GL – General Ledger TX – Tax Accounting AP– Account Payable AR – Account Receivable AA– Asset Accounting JV – Joint Venture Accounting TR – Treasury CO – Cost Accounting BD – Budget GL – General Ledger TX – Tax Accounting AP– Account Payable AR – Account Receivable AA– Asset Accounting JV – Joint Venture Accounting TR – Treasury CO – Cost Accounting BD – Budget Course catalogue Course catalogue A complete course catalogue has been built up, according to Agiba business requirements, covering all main process areas:

7. Agiba Training Introduction 7 MM Area MM Area MM – Master Data, Material Inventory, MRP WH – Warehouse Management RE – Requisitioner AV – Approver BU – Buyer (Material & Services) MM – Master Data, Material Inventory, MRP WH – Warehouse Management RE – Requisitioner AV – Approver BU – Buyer (Material & Services) Course catalogue Course catalogue …and also:

8. Agiba Training Introduction 8 Exercise Course structure Navigation Each training course is organized in three sequential steps: Theory

9. Agiba Training Introduction 9 èAt the end of each course unit, a learning valuation session will take place. èThe purpose is to measure the course efficiency and results. èAt the end of the course, a training valuation step will be proposed, in order to gather suggestions and improvement advices. Learning & Training valuation

10. Agiba Training Introduction 10 Training Handbook Exercise/Practice Training materials During training course sessions, the following training materials will be available.

11. Agiba Training Introduction 11 OLQR (OnLine Quick Reference) SAP Tutor Training tools After training course sessions, the following training tools will be available.

12. Agiba Training Introduction 12 OnLine Quick Reference (OLQR) OnLine Quick Reference (OLQR) èStructured definitions of Agiba processes èAlways available on the network èEasy reference to process details èAccess by Process, User Profile or Transaction èWeb look & feel

13. Agiba Training Introduction 13 SAP Tutor SAP Tutor èStructured and efficient e-learning tool. èUsers can easily familiarize themselves with new SAP transactions. èAlways available at users desk; they can learn at their own pace, and they can repeat the units as often as required.

14. Agiba Training Introduction 14 Training Plan Figures 186 USERS 76 TRAINING DAYS 32 FOCAL POINTS 25 SESSIONS 16 COURSES 8 TRAINERS 3 TRAINING ROOMS START 18 March 2007 END 19 April 2007

15. Agiba Training Introduction 15 Course Daily Agenda Timetable Each course day will follow the timetable on the left. Breaks One short break in the morning (approx. 10 min.) One break (30 min.) at 1:00 PM Remark In order to guarantee the course completion it’s very important to strictly respect this timing…and…. 8:30 AM 1:00 PM 1:30 PM 3:00 PM 8:30 AM 1:00 PM 1:30 PM 3:00 PM Break Start End

16. Agiba Training Introduction 16 Course Daily Agenda …..also turn off all your mobile phones during lessons please !!

17. Agiba Training Introduction 17 Then, support will be structured in the following different levels: è Self support (OLQR – SAP Tutor) è First level (Focal Point) è Second level (Project Team) Go Live & User support Before Go Live training courses will be delivered in order to complete knowledge transfer to the identified End User population.

18. Agiba Training Introduction 18 User User Support Flow User Support Flow OLQR / SAP Tutor 1- Focal Point 3- SAP Project Team

19. Agiba Training Introduction 19 The End End User Training Introduction