1. Welcome to Management 300

2. This is YOUR course - make the most of it!

3. N.Mathys Accept the Challenges ! So that you may feel the exhilaration of Victory !

4. N.Mathys QUALITY MANAGEMENT Seeks QUALITY before profits. Continuously develops people. Builds long-term customer relationships. Uses facts & DATA to show that QUALITY is increasing over time. Identifies the QUALITY contribution that each employee makes. Seeks QUALITY before profits. Continuously develops people. Builds long-term customer relationships. Uses facts & DATA to show that QUALITY is increasing over time. Identifies the QUALITY contribution that each employee makes.

5. N.Mathys Management Functions Planning Organizing Leading Controlling Achieving Purpose Achieving Purpose Managers Perform: Lead to Lead to

6. N.Mathys Efficiency vs. Effectiveness Means: Efficiency Ends: Effectiveness Doing the right things Doing things in the right way

7. N.Mathys Leader Figurehead Interpersonal Roles Liaison Entrepreneur Handler Allocator Negotiator Decisional Roles Mintzberg’s Management Roles Monitor Disseminator Informational Roles Spokesperson

8. N.Mathys Mintzberg Role Profile Liaison Entrepeneur Disturbance Handler Leader Figurehead Monitor Disseminator Spokesperson Negotiator Resource Allocator

9. N.Mathys Managerial Skills Technical First Top LEVELS of MANAGEMENT Human Conceptual