1. Case Management Catherine T. Horat NUR 410 Community Focused Nursing

2. Case Management A systematic process by which –Assesses needs –Plans for and coordinates services –Refers to other appropriate providers –Monitors and evaluate progress to ensure needs met cost-effectively

3. Possible Case Management Functions

4. Practice Arena of Case Management Public Health Mental Health Senior Citizens Disease Specific Occupational Health

5. Roles of Case Manager

6. Case Identification Eligibility criteria –Services provided –Services location –Population served All clients referred requiring qualifying –Receive referrals from –If not qualified refer to source to address needs

7. Case Management Model Arizona Model

8. Case Management Models Denver Model –Counselor facilitated hospital discharges –For high-risk, high-cost conditions Indianapolis Model –Nurses monitored discharged patient For appointments Rescheduled missed appointments Senior Services Model

9. Ethical Issues in Case Management