1. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 1 Lesson 21 Receiving Visitors Lesson 21 Receiving Visitors

2. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 2Objectives  Understand the procedures involved when receiving business visitors;  Effectively use communication skills to: receive business visitors who have an appointment; receive business visitors who have an appointment; receive business visitors who do not have an appointment; receive business visitors who do not have an appointment; meet visitors at the airport; meet visitors at the airport; participate in small talk about travel, weather or accommodation. participate in small talk about travel, weather or accommodation.

3. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 3 Part 1 Warm-up Pair discussion:  What do you do and say when you meet someone for the first time?  How important are the first impression?  What effect does the initial contact have on future relations?

4. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 4 Part 2 Listening practice Task 1: Ask questions about travel, accommodation and weather to break the ice. Task 1: Ask questions about travel, accommodation and weather to break the ice. Task 2: Job responsibilities of receptionists. Task 2: Job responsibilities of receptionists.

5. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 5 Part 3 Language focus A Receiving visitors at the office  Asking for information about the visit/visitor---- personal/company name;purpose;appointment  Asking the visitor to wait  Apologizing for having kept the visitor waiting  Expressing regret when someone is not present

6. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 6 Part 4 Video 1  Situation An American businessman, Mr.Dantini comes for his appointment with the company ’ s president Mr.Hansen. Wendy, the receptionist, receives him and calls Mr.Hansen ’ s secretary to check weather he is available. Wendy, the receptionist, receives him and calls Mr.Hansen ’ s secretary to check weather he is available.

7. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 7 Viewing and exercises 1. True or false judgment. 2.dictation. Fill in the blanks.

8. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 8 Post-viewing activity  Pair work Take turns to act the roles of visitor and receptionist.

9. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 9 Lesson 22 Receiving Visitors Lesson 22 Receiving Visitors

10. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 10 Part 5 Language focus B  Meeting guests at the airport  Taking guests to their hotel  Small talk topics  Seeing off

11. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 11 Part 6 Video 2  Situation Mr.Lin, a Sales Manager, together with his secretary Miss Wang meet their guest Ms.Jones at the airport.

12. David’s Studio David’s Studio Education Creates Values… Education Creates Values… 12 Post-viewing activity  Role-play: Characters: Characters: Export Manager of Guangzhou Cosmetics Ltd.,Mr.Wang; Canadian customer, Mr.Wilson Situation: Situation: The two persons have communicated by letters for about 2 years but meet personally for the first time. The two persons have communicated by letters for about 2 years but meet personally for the first time. Mr. Wang meets Mr. Wilson at Baiyun Airport. Exchange greetings. Talk about the flight and weather and so on on the way to the hotel.