1. An overview of learning and development opportunities available through

2. Learning@LegalAidNSW - Feb 2011 2 Our Vision To ensure that people who are economically and socially disadvantaged can understand, protect and enforce their legal rights and interests. Our Mission To deliver a range of innovative, high quality legal services to our clients and the community to assist them to resolve their legal problems. Our Values Integrity - Professionalism - Efficiency - Equity

3.  Free legal advice and minor assistance  Telephone advice, referral, information  Legal representation (“legal aid”) to disadvantaged people  Free community education  Law reform Learning@LegalAidNSW - Feb 2011 3

4.  Financially disadvantaged people  People from CALD backgrounds  People with a disability or mental illness  Women  Aboriginal and Torres Strait Islander people  People living in remote and regional areas  People who are institutionalised  The homeless  Self-represented people  Vulnerable people  The elderly  Those at risk k of exclusion Learning@LegalAidNSW - Feb 2011 4

5. 5 Orange Dubbo Wagga Newcastle Gosford Wollongong Nowra Coffs Harbour Tamworth Lismore Sydney Bankstown Blacktown Burwood Campbelltown City Fairfield Liverpool Manly Parramatta Penrith Sutherland OUTREACH Our Offices We also manage the NSW Community Legal Centres and Women’s Domestic Violence Court Assistance Programs plus a number of other smaller legal service delivery programs

6. Learning@LegalAidNSW - Feb 2011 6 Induction Framework AdvocacyManagement Client ServiceProf. Development Work Skills Health & wellbeing Legal Workplace Conferencese-Modules External In-Class Web- Conferences

7.  Interpersonal Skills for Customer Service  Demystifying Drugs & Alcohol  Demystifying Mental Illness  Managing Difficult Calls  Managing Aggressive & Violent Behavior  Disability Confidence for Customer Service  Working effectively with Refugee Survivors  Aboriginal Cultural Awareness  Plus sessions at our/your conferences  Interpersonal Skills for Customer Service  Demystifying Drugs & Alcohol  Demystifying Mental Illness  Managing Difficult Calls  Managing Aggressive & Violent Behavior  Disability Confidence for Customer Service  Working effectively with Refugee Survivors  Aboriginal Cultural Awareness  Plus sessions at our/your conferences Learning@LegalAidNSW - Feb 2011 7

8.  Diploma of Management (UTS TDS)  Safety Leadership  New Managers & Supervisors  Selection Techniques  Managing Poor Performance  Project Management  Resolving Workplace Conflict  Managing Psychological Injury  Performance Planning  Disability Confidence for Supervising Staff  Diploma of Management (UTS TDS)  Safety Leadership  New Managers & Supervisors  Selection Techniques  Managing Poor Performance  Project Management  Resolving Workplace Conflict  Managing Psychological Injury  Performance Planning  Disability Confidence for Supervising Staff Learning@LegalAidNSW - Feb 2011 8

9.  Visit the Courts  Visit Law Access  Library Research Skills  Grants Officer Training  OH&S  Means & Merit Test  The Policy Process  Visit the Courts  Visit Law Access  Library Research Skills  Grants Officer Training  OH&S  Means & Merit Test  The Policy Process Learning@LegalAidNSW - Feb 2011 9  Presentation Skills  Time Management  Project Management  Legal Writing  Performance Planning  Law for Non-Lawyers  Presentation Skills  Time Management  Project Management  Legal Writing  Performance Planning  Law for Non-Lawyers Mix of face – to face and on line options

10.  Quit smoking  Stress Management  Planning for Retirement  Time Management  Job Seeking Skills  The Respectful Workplace  Work-Life Balance  Dealing with Trauma and PTSD  Quit smoking  Stress Management  Planning for Retirement  Time Management  Job Seeking Skills  The Respectful Workplace  Work-Life Balance  Dealing with Trauma and PTSD Learning@LegalAidNSW - Feb 2011 10

11.  On-line registration for training activities  Face to face and eLearning modules  Access anywhere - anytime  Promotes learning activities via blog articles & calendar  Download resources, pod-casts, presentations and handouts  Keep track of MCLE/CPD points and training history  Web conferencing  Saves on travel and time away from home office  On-line registration for training activities  Face to face and eLearning modules  Access anywhere - anytime  Promotes learning activities via blog articles & calendar  Download resources, pod-casts, presentations and handouts  Keep track of MCLE/CPD points and training history  Web conferencing  Saves on travel and time away from home office 11 Learning@LegalAidNSW - Feb 2011

12. 12 Learning@LegalAidNSW - Feb 2011

13. 13 In This Issue: Welcome: A brief history of the LMS. Latest News: What's been happening in L&D Up-coming Courses: Highlights of new courses available. Featured Online Courses: Sign-up any time and do them at your own pace. ---------------------- Bookmark the LMS: Our courses and calendar are constantly being updated. Don't miss out. Click here to add the LMS to your favourites! ---------------------- New Users: If your colleague would like to become a new user of the LMS visit: http://learning.legalaid.nsw.gov.au http://learning.legalaid.nsw.gov.au ---------------------- Who are we Corporate L&D Sandra Degrassi - Manager L&D Jan Pittard - L&D Consultant Missy (Julie) Brown - Admin Kevin Hassan - Online Learning Meredith James - LMS Admin Legal Education for Community Workers Rob Cleary Library Robyn Ramsay Billie Villies --------------------------------- Follow us on Twitter @ Learning_LANSW Keep up-to-date with all the latest courses. Follow UsFollow Us ---------------------------- What the help videos NNeed to know more about how to use the LMS? Watch the videos!Watch the videos! ---------------------------- Locked out of your account? Phone: 02 9219 5999 Email: grants.support@legalaid.nsw.gov.augrants.support@legalaid.nsw.gov.au Our eNewsletter

14. Learning@LegalAidNSW - Feb 2011 14

15. Learning@LegalAidNSW - Feb 2011 15 Contact: learning@legalaid.nsw.gov.au