1. AIRLINES NO OF FLIGHTS OPERATED DELAYED FLIGHTS CANCELL ED FLIGHTS DELAYED /MISSING BAGGAG E BAGGAG E FOUND OVERBOOK ING & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTES Y, ETC) (B) TOTAL NO OF IN- BOUND PAX TOTAL NO OF OUT- BOUND PAX TOTAL COMPLAIN TS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED REMARKS AERO 43253732,3442,501319 AFRICAN WORLD 16350412 AIR COTE D’VOIRE 1921267108241 AIR FRANCE 652294186628,0639,773621 ALITALIA ALTAS AIR ARIK AIR 21810912686412,07014,293436 AIR RETURN ASKY 552941642,5162,7044 BRITISH AIR 5731681714211,05110,587421 CAMAIR - CO 1091974734291 TICKET REFUND CRONOS AIR 54125253 DANA AIR 27625106662 DELTA AIR 19489 2,9603,0691 EGYPT AIR 57244166274,3094,812271 EMIRATES 8535361872713,16115,08027 ETHIOPIAN AIR 811956933010,38611,604301 DELAYED BAGGAGE ETIHAD 1629512,6003,056 GAMBIA BIRD IBERIA 163521,0341,5262 KENYA 5024159873,7783,90171 KLM 28615515,8566,76312 RUNWAY OBSTRUCTION LUFTHANSA 863564133488,63710,32448 MAX AIR MEDVIEW 5314693,0012,5391 MIDDLE EAST 81837818 QATAR 283804,2785,3231 ROYAL AIR MAR CO 20 5711,1881,43811 ROYAL JORDAN RWANDA 331371,7801,710 SAUDI AIR 661,5211,374 SUDAN 76491618 SOUTH AFRICAN 3815451475,0736,635 TURKISH AIR 6132181151754146954171 DENIED BOARDING DUE TO LACK OF OXYGEN UNITED AIR 16588212,9563,22111 SICK PASSENGER VIRGIN ATLANTIC 284616,1005,6481 TOTAL 1,25148985711,976275123,572138,85527574 Additional baggage found/resolved complaints from backlog. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST INTERNATIONAL AIRLINES – FEBRUARY, 2016

2. ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS MISSING BAGGAGE BAGGAGE FOUND OVERBOOKI NG & DENIED BOARDING (A) OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) (B) TOTAL NO OF IN- BOUND PASSENGER S TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINTS (A + B) NO. OF RESOLVED CASES INTERNATIONAL AIRLINES 30 1,251489 8 5711,976-275 123,572138,855 27574 DOMESTIC AIRLINES 8 5,1432,634 66 44-5323,489340,41354 NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (FEBRUARY, 2016) For the period under review, a total number of 1,251 flights operated on international routes while 5,143 flights operated on domestic routes. 2

3. S/NAIRLINENO OF FLIGHTS OPERATED DELAYED FLIGHTS CANCELL ED FLIGHTS AIR/ RAMP RETURN MISSING BAGGAGE BAGGAGE FOUND OVERBOOKI NG & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTESY, ETC) (B) TOTAL NO OF IN-BOUND PAX TOTAL NO OF OUT-BOUND PAX TOTAL COMPLAIN TS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED/ REMARKS 1. Aero Contractors 84055728122-1 56,18660,227 11 2. Arik Air 1,77986626411-2 98,010102,103 22 3. Azman Air 322169-1---- 17,08218,692 -- 4 Dana Air 44722611---- 32,10133,300 -- 5, Medview 4992361-11-- 37,99440,717 -- 6. Overland 1831408----- 4,2144,348 -- 7 First Nation 169631----1 4,9296,296 1- 8 Air Peace 90437711---1 72,97374,730 11 TOTAL 5,1432,63466844-5 323,489340,413 54 NIGERIAN CIVIL AVAITION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST DOMESTIC OPERATIONS FEBRUARY, 2016