1. 1. Accurate & Timely intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets

3.  Blight Reduction on Private Lots  Right of Way & Gateway Greenspace Maintenance  Trash Policy  Fleet  Facilities  Snow & Ice Removal  Change Orders  Energy Conservation  Purchasing Centralization & Economic Inclusion  Customer Service

5.  DPS has 407 employees  By Division: ◦ Neighborhood Operations (NOD): 163 ◦ Fleet: 65 ◦ Traffic and Road Operations (TROD): 145 ◦ Facilities Management (CFM): 26 ◦ Administration: 8

6. MeasureData SourceBaseline FY 2015 Admin Stats Total # of EmployeesCHRIS407 # of Employees by DivisionCHRIS NOD - 163; FLEET - 65; TROD - 145; CFM - 26; ADMIN - 8 Percent of all employees with up- to-date Performance Evaluations CHRIS94.6% Percent of payroll that is error free CHRIS99.9% Performance Measures: Data Reported

8. Percentage of Department on Time and Labor System MeasureData Source Baseline: FY 15 HR Percentage of Department on time and labor system. CHRIS8% Leave Used Sick leave hours used per 1000 hours worked. CHRIS37

9.  FY16 Fleet Management Performance Agreement Priority: Develop a plan to evaluate the City’s fleet assets in order to right-size and modernize the fleet. The goal of the rightsizing and modernization is to optimize the total cost of the fleet while improving the capacity for city agencies to deliver services.

10.  Comprised of 3,450 units, including both equipment and vehicles  Responsible for: ◦ Fleet Procurement ◦ Routine Vehicle Upkeep and Repair ◦ Equipment Tracking & Maintenance ◦ Automated Fuel Dispensing ◦ Equipment System Management ◦ Vehicle Documentation Reporting ◦ Warranty Services ◦ Fleet Auction

11.  Tracks status, classification, and repair turn-around times for City Fleet during repair & maintenance process  Internal mechanism for tracking: ◦ Labor ◦ Equipment Parts ◦ Costs ◦ Vehicle Repair Status ◦ Repair Time

12. Fleet Maintenance: Work Orders Work Orders by Shop #Created# Completed # Open (Period End) 4101 Light Car Shop1325123788 4110 Truck Shop Specialized Eq1055805250 4121 Body Shop15512134 4122 Body Shop Heavy equipment734924 4130 Fire Shop326185141 4131 Tire Shop33329637 4135 Equipment Sale / OOS1--1 4145 New Eq Shop (General Fund)1658481 4146 New Eq Shop (Restricted Fund & Other)11910415 2201 Police D-120018812 2202 Police D-22252196 2203 Police D-32362297 2204 Police D-427625125 2205 Police D-518617511 2206 Police Relief59518 2301 West Fork Sanitation64561530 3001 Water Works48944049 3901 MSD Gest St33531718 3902 MSD Galbraith50845751

14.  Partnership between Fleet Services and User Agencies  Purpose: ◦ Share responsibility for ensuring that fleet is in good operating condition ◦ Maximize service delivery and City’s investment in equipment ◦ Maximize Fleet vehicle & equipment lifecycle  Scheduling: Fleet provides user agencies with notice when equipment is due or overdue for PM appointment

15. Preventive Maintenance by Agency Category # of PMs completed in period # of overdue Fleet PMs 0091RCC 51 0101 City Mgr. Office 10 0103 Emergency Communication 01 0104 OES 00 0167 New Construction & Building 10 0172 Building & License 02 0181 Citizen Complaint Authority 11 0190-0199 Recreation 7850 0200 Parks 5418 0222 Police 38477 0233DOTE 241 0239 Traffic Engineering 81 0251 Public Services Office 10 0252 TROD 8091 0253 NOD 10633 0255 Facility Management 111 0260 Health Department 141 2441-2449 Fleet/Pool 2213 0271 Fire 9865 0400-0401 MSD 24856 0234 Aviation 1310 0248 Parking 16 0300 Water Works 19825

17.  FY16 Customer Service Performance Agreement Priority: Focus on delivering high quality customer service to all Cincinnati residents and department customers by using data driven tactics and strategies to continuously improve. Develop a service catalog of all transactional services provided by the department and begin collecting data on volume of requests and turnaround times. Look to establish methods for receiving customer service feedback.

18.  Call Center is part of the City’s Customer Service Response system (“CSR”).  CSR is the city’s primary mechanism for receiving, tracking, and managing customer feedback on City residents’ service requests. ◦ Residents can submit requests and report problems via email, fax, and telephone, or by submitting requests online or through the “City Hall” mobile application.

19. Service Requests by Category Category# Created# ClosedAverage Time to Close Special Collections150771507512.84 Tires1502 4.18 Animal collection1040 3.17 RTC Trash2906 1.35 RTC Yard1628 1.15 Potholes3982 3.76 days Slippery Streets1574 1.15 Graffiti1155111616.01 Illegal Dumping48745429.93 Tall Grass/Weeds522506116.96

24. 1. Accurate & Timely Intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets