1. The OASIS Feedback Process Using OASIS to Drive Improvement

2. Overview OASIS facilitates feedback in support of the ICOP scheme Feedback requests (tickets) can be created by any registered OASIS user Two paths are available for creating feedback requests Path 1 – Data Search section / My Feedback function Path 2 – Data Search section / Certified Suppliers Directory function Options differ depending on path chosen In either case, originators manage the status of requests they initiate An additional path is available to receive notification of certification changes for selected suppliers Page 2

3. The ICOP Feedback Process * Page 3 *Feedback Loop A refers to corrective action processes maintained by individual organizations and is not specifically facilitated by the OASIS feedback process.

4. OASIS Feedback Paths and Options Page 4

5. Logging Into OASIS Page 5 If not registered click the New User link Enter User ID and Passwordwww.iaqg.org/oasis

6. Feedback Paths Page 6 Path 3: Click to begin Path 1: Click to begin Path 2: Click to begin

7. Feedback Path 1 Page 7 Create New Feedback Ticket Select Recipient Type

8. Page 8 Enter request detail Enter message text Add file attachments as necessary Feedback Path 1 Click to send

9. Feedback Path 2 Page 9 Enter supplier name Click Search

10. Feedback Path 2 Page 10 Select supplier

11. Feedback Path 2 Page 11 Click Contact Issuing CB

12. Feedback Path 2 Page 12 Click to send Enter request details Select whether supplier cc is desired Enter subject and message text Add file attachments as necessary

13. Feedback Path 3 Page 13 Search to find and add supplier to Watch List

14. Feedback Path 3 Page 14 Click “My Email Notification”

15. Feedback Path 3 Page 15 Set up criteria to receive email notifications from Watch List Click to initiate notifications

16. Managing Feedback Requests – Paths 1 & 2 Page 16 Click to begin

17. Managing Feedback Requests – Paths 1 & 2 Page 17 Click on request to view history

18. Managing Feedback Requests – Paths 1 & 2 Page 18 Update status Add or view responses Invite/view/manage contributors

19. Feedback Process Summary OASIS facilitates feedback in support of the ICOP scheme: From Customers to Certification Bodies (Feedback Loop B) From Certification Bodies to Customers (Feedback Loop C) From registered users to Accreditation Bodies, Certification Bodies, IAQG Executive Leaders, Strategy Stream Leaders or Document Representatives Two paths are available to create feedback requests (tickets) depending on options desired An additional path is available to receive updates on certification changes for selected suppliers Overall, the feedback process provides an on-line mechanism to foster communication and drive process improvement. Page 19