1. CMMI for Services, Version 1.3
Speaker: Business Excellence
Date: <Mention the release date of this training material>

2. Agenda What is CMMI Introduction to CMMI SVC Why CMMI SVC
CMMI SVC – Staged Representation 2
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3. What is CMMI
Capability Maturity Model Integration is a suite of products used for process improvement
Models
Appraisal Methods
Training Courses
Integration because it is an integration of existing and new models
Software CMM
Systems Engineering Capability Model
Integrated Product Development Capability Maturity Model
New Constellations 3
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4. History of CMMI 4
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5. CMMI Constellations
A “constellation” is defined as a collection of components that are used to construct models, training materials, and appraisal materials in an area of interest. 5
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6. Structure of CMMI 6
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7. Approach to Process Improvement
CMMI enables two approaches to process improvement using two different representations: Continuous and Staged.
The Continuous representation enables an organization to
select a process area (or group of process areas)
and improve processes related to it.
The Staged representation uses predefined sets of process
areas to define an improvement path for an organization. 7
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8. Staged Representation
Provides a proven sequence of improvements, each serving as a foundation for the next
Permits comparisons across and among organizations by the use of maturity levels
Provides an easy migration from the SW-CMM to CMMI
Provide a single rating that summarizes appraisal results and allows comparisons across organizations 8
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9. CMMI Staged Maturity Levels9
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10. Introduction to CMMI - SVC
CMMI for Services (CMMI-SVC) is a guide to help service provider organizations reduce costs, improve quality, and improve the predictability of schedules.
Current version is 1.3
It consists of
16 Core process areas
7 SVC specific process areas 10
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11. Introduction to CMMI - SVC
Background
Until Feb 2009, only one CMMI model - CMM-DEV
Used for both Development and Maintenance and Support type of projects
Feb 2009, CMMI for Services (CMMI-SVC) was released
Shares some common Process Areas (Process Areas) with other models
Some PAs specific to Support/Sustain type of projects – replaces the Engineering PAs of CMMI-Dev
Benefits
Industry recognized endorsement - Can be used for benchmarking
Covers end-to-end management of the service life cycle.
Complements with ITIL v3.0 and ISO 20K 11
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12. CMMI – SVC Mapping to ITIL12
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13. Why CMMI - SVC
CMMI-SVC provides best practices that service providers can use when they
Decide what services they should be providing, define standard services, and let people know about them
Set up agreements, take care of service requests, and operate service systems
Get new systems in place, change existing systems, retire obsolete systems, all while making sure nothing goes terribly wrong with the service
Make sure they have the resources needed to deliver services and that services are available when needed—at an appropriate cost
Make sure they have everything they need to deliver a service, including people, processes, consumables, and equipment
Handle what goes wrong—and prevent it from going wrong in the first place if possible
Ensure they are ready to recover from potential disasters and get back to delivering services if the disaster occurs 13
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14. Initial - Level 1
The software process is characterized as ad hoc, and occasionally even chaotic. Few processes are defined, and success depends on individual effort
Performance is dependent on the competence and heroics of the people
Management practices may not be effective
No Process Areas !!!!!!!
All software organizations in the world are considered to be at Level 1 by default !!! 14
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15. Managed - Level 2
Basic Project Management processes are established to track cost, schedule and functionality. The necessary process discipline is in place to repeat earlier successes on projects with similar applications.
Process Areas
Configuration Management
Measurement and analysis
Project Monitoring and Control
Project Planning 15
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16. Managed - Level 2 Continued…
Process Areas
Process and Product Quality Assurance
Requirements Management
Supplier agreement Management
Service Delivery 16
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17. Defined - Level 3
The software process for both management and engineering activities is documented, standardized, and integrated into an organization-wide software process. All projects use a documented and approved version of the organization’s process for developing and maintaining software.
Process Areas
Capacity and Availability Management
Decision analysis and resolution
Integrated Project Management
Incident Resolution and Prevention
Organizational process definition 17
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18. Defined - Level 3 Continued..
Process Areas
Organizational process focus
Organizational Training
Risk Management
Service Continuity
Service System Development
Service System Transition
Strategic Service Management 18
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19. Quantitatively Managed - Level 4
Detailed measures of the software process and product quality are analyzed. Both the software process and products are quantitatively understood and controlled using detailed measures.
Process Areas
Organizational Process Performance
Quantitative Project Management 19
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20. Optimizing - Level 5
Both the project’s defined processes and the organization’s set of standard processes are targets of the improvement activities.
Quantitative Process – Improvement objectives for the organization are established and continually revised to reflect changing business objectives.
Process Areas
Causal Analysis and Resolution
Organizational Innovation and Deployment 20
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21. References SEI Website – www.sei.cmu.edu CMMI - SVC 1.3 21
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22. For queries, reach out to businessexcellence@mphasis.com